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jod
Not applicable

Upgrade Installation Problem

I downloaded QB 2019 (currently running 2016) and was charged on my credit card.  I followed the instruction to move the download to Applications.  I see no further instructions as to how to install. I am stuck on the screen telling me to move the download.

13 Comments
QuickBooks Team

Re: Upgrade Installation Problem

Thanks for joining the QuickBooks Community, jod.


I appreciate you taking the initial step installing your QuickBooks 2019. I’ll be your guide today, so you can successfully install the software. 


Let me walk you through the step by step process.

 

  1. Go to the Downloads & Updates page to get the link for the version of QuickBooks you purchased.
  2. Choose Yes to All, then click on Next.
  3. Read and agree to the Software License Agreement, then select Next.
  4. Enter the License and Product numbers, then choose Next.
  5. Choose how you want to install the software.
    Express: This allows the installer to make the recommended choices for you. If you choose this option, skip to Step 9.
    Custom and Network Options: You can choose this if you'll be using multiple versions of QuickBooks Desktop on the computer or if you'll use QuickBooks to share data with other users on a network.
  6. Choose where you’ll be using QuickBooks.
    Option 1: I'll be using QuickBooks on this computer.
    Option 2: I'll be using QuickBooks on this computer, and I'll be storing our company file here so it can be shared over our network.
    Option 3: I won't be using QuickBooks on this computer. I will be storing our company file on this computer so it can be shared over a network.
  7. Choose a new installation location or select Next.
  8. Click Install, then select Open QuickBooks to get started.
  9. Activate the software.

Here's an article with detailed information and a video tutorial about the installation process: Install QuickBooks Desktop.


After following these steps, the new software version should now be ready to use.


If you need further assistance with any of these steps, leave me a comment. I’m more than happy to assist you further. Have a great rest of your day!

 

Established Community Backer ***

Re: Upgrade Installation Problem

Don't move the download to your applications folder, you need to mount (open) the download .dmg file. Once mounted drag the application icon over the top of the application folder icon, once your application folder opens release.

Highlighted
Frequent Explorer **

Re: Upgrade Installation Problem

I keep getting this error:

"Setup.exe has stopped working"

When I am trying to Install QB Pro 2019, how do I fix this problem?

Established Community Backer ***

Re: Upgrade Installation Problem

hi @MetroWeschem ,

I confused with your last reply. Did you want to install QuickBooks 2019 for Mac or QuickBooks 2019 Pro edition for Windows?

QuickBooks Team

Re: Upgrade Installation Problem

Thanks for alerting me about this installation error, @MetroWeschem.

 

Let's ensure your device meets the system requirements when installing QuickBooks Pro or QuickBooks Mac. 

 

Here are the minimum requirements for this QuickBooks Desktop for Mac:

  • At least MacOS 10.12 (Sierra); supported by MacOS 10.13 (High Sierra), MacOS 10.14 (Mojave)
  • Intel processor, Core 2 Duo or higher
  • Multi-user Server: Intel Core 2 Duo or higher processor to run the server
  • 2 GB RAM (4 GB RAM recommended)
  • 250 MB of available disk space
  • CD/DVD drive or Internet connection for the downloaded installation
  • Printer: 100% Macintosh-compatible printer, if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs
  • Checks: Use Intuit Checks if you plan to print checks. Canadian Image Ready Checks are not supported
  • Product registration required

If you're using QuickBooks Desktop Pro 2019, you may check this article for the complete list of requirements: QuickBooks Desktop 2019 system requirements.

 

Once checked, let's turn off your windows firewall and proceed with re-installing QuickBooks using the QBInstall Tool.

  1. Download the QuickBooks Install Diagnostic Tool.
  2. Save the file to the local Desktop when prompted.
  3. Close any open programs.
  4. Double-click QuickBooksDesktopInstallDiagnosticTool.exe to open the QBInstall Tool.
  5. Choose Yes to agree to the license agreement.
  6. Select Proceed to start the scan. 
  7. Run the QBInstall Tool.
  8. Restart the computer after running the tool.

If the error persists, I'd recommend reaching out to our Technical Support team. A specialist will be able to further help you via a secured remote access session.

 

Here’s how to contact:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help? type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

For additional insights, you may check these articles:

Let me know if you have other questions about fixing program-related errors in QuickBooks. I'm always here to help.

Frequent Explorer **

Re: Upgrade Installation Problem

I am trying to install QuickBooks 2019 Pro for Windows.

Frequent Explorer **

Re: Upgrade Installation Problem

Okay, so now I am beyond frustrated.

I have downloaded and ran the QuickBooks Install Diagnostic Tool.

The Diagnostic tool found many things wrong with my server and fixed them.

I put the QB Pro 2019 Installation CD into my computer and ran it...

I am STILL getting the error that "Setup.exe" has stopped working!!

What do I do now?!!

QuickBooks Team

Re: Upgrade Installation Problem

Hello, @MetroWeschem.


I appreciate you performing the steps shared by my colleague to resolve the problem when installing QuickBooks.


The error message is commonly caused by an incorrectly configured system settings or irregular entries in the Windows registry. Let’s start fixing the issue by rebooting your computer.


Once done, update Windows to the latest release. Install missing updates pertaining to .Net Framework, MSXML, and C++. Here’s how:

  1. Press the Windows key on your keyboard.
  2. Type in Windows update in the search bar.
  3. Click Check for Updates.

Right after, try installing QuickBooks. If you continue to get the same result, I recommend reaching out to the Technical Support Team for further assistance. 


They have tools such as screen sharing to easily determine the root cause of the error message. Follow the steps provided by my colleague above to contact phone support.


Please refer to the following articles for other troubleshooting solutions:

That should do it. Let me know how the call goes. I’ll keep an eye out for your response. 
 

Established Community Backer ***

Re: Upgrade Installation Problem

hi @MetroWeschem ,

Did you try to install QuickBooks 2019 Pro edition on Windows 7 last time? You should share us a screenshot of your problem. The error code might help to identify what the real problem was.

Frequent Explorer **

Re: Upgrade Installation Problem

Hi KhimG!

 

I spoke with QuickBooks Tech Support and finally found out what went wrong!

We are using Windows 2008 Server and it does NOT meet the requirements for QB PRO 2019!!

DOH! 

So we are in the process of upgrading our server to Windows 2016 (it meets the requirements) and then we will install QB Pro 2019!

Thank you for your help! I really appreciate it! 

:) Jennifer Warne

Frequent Explorer **

Re: Upgrade Installation Problem

Hi Fiat Lux,

I spoke with QuickBooks Tech Support and finally found out what went wrong!

We are using Windows 2008 Server and it does NOT meet the requirements for QB PRO 2019!!

DOH! 

So we are in the process of upgrading our server to Windows 2016 (it meets the requirements) and then we will install QB Pro 2019!

Thank you for your help! I really appreciate it! 

:) Jennifer Warne

Frequent Explorer **

Re: Upgrade Installation Problem

Hi JuVielL,

I spoke with QuickBooks Tech Support and finally found out what went wrong!

We are using Windows 2008 Server and it does NOT meet the requirements for QB PRO 2019!!

DOH! 

So we are in the process of upgrading our server to Windows 2016 (it meets the requirements) and then we will install QB Pro 2019!

Thank you for your help! I really appreciate it! 

:) Jennifer Warne

QuickBooks Team

Re: Upgrade Installation Problem

That's music to my ears, @MetroWeschem..

 

Managing a business is busy enough. I am delighted to hear everything works well on your end. If there are app tools you want to get more familiar with, our Community articles will come in handy.

 

Also, I've got you these Help articles for additional insights:

You can always leave a post below if there other accounting and bookkeeping features you’d like to get more familiar with. I’m always here to help.

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