We'd love to help you here in the Community, kdsgreenville.

For us to do that, can you provide an overview of what we can help you with? The Community has a lot of experienced users and accountants who are willing to lend an extra hand.

If you need to contact our QuickBooks Online support, you can follow these steps:

1. Click Help.
2. Select Contact Us.
3. Enter your questions in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Start messaging, or Call us.

I'll be right here to help you. Don't hesitate to leave a reply.

I am having problems using my password on the cloud to upload my paystubs for my payroll and the employees to view.  I have entered my last password and the system tells me it is invalid.  I have tried to resent password using my password when I sign in to my quickbooks program on my desktop, but it does not work. I have waited over 15 minutes, but your system will not let me in.

Good Morning, @Pam. 

Congrats on making your first post here in the Community. 

Are you having a problem with logging into your QuickBooks Desktop company file? If so, here's an article that can provide additional steps that you can take to help resolve this issue: Fix problems with my log in. Resetting your user ID or password again can help with fix this issue. 

If not, then please give some additional insight or screenshots to help me determine the best solution for your business. 

Here's an extra guide that may come in handy for your business in the future: QuickBooks Workforce: Uploading historical paychecks. 

I want to make sure that all of your concerns are addressed as soon as possible. I'll be back around shortly. 

Would like to chat to a person in regarding to payroll cancellation.

I have Intuit Payroll and need to reactivate one of our clients. How do I do that?

Glad to have you here in the Community, @robin-2020.

I've got your back on reactivating your client's payroll subscription.

If your client is under your wholesale billing, you can go to the Subscription and billing menu and reactivate the payroll subscription from there. Here's how:

1. In QuickBooks Online Accountant, go to the Gear icon and select Subscriptions and billing.
2. Select the Your subscriptions tab.
3. Look for your client.
4. From the Select action dropdown, select Resubscribe Payroll.

I'm adding this article for more details: Manage your wholesale billing plan and wholesale billing clients.

However, if your client is not in your wholesale billing, you can let them resubscribe their payroll subscription in their QuickBooks Online account.

1. Click the Gear icon, then choose Account and Settings.
2. Select the Billing & Subscription tab.
3. Go to the Payroll section, and then click Resubscribed.

Please refer to this article for more information: Reactivate your QuickBooks Payroll subscription.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. Have a great day!

I'm trying to set up an account so I can view my paycheck. I put in the wrong phone #. How do I fix this.

I don't see a help icon on top right

Hi there, @jl27.

One of the reasons why you cannot see the Help icon is the filed up data on your browser causing it to act inappropriately. To Isolate this issue that you have, you may access your Quickbooks online using a private browser.

You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Safari: Command + Shift + N 
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
• Google Chrome: CTRL + Shift + N

You can also use another private browser.

If you are able to see the help icon upon using a private browser, you may go back to your regular browser and clear your browser's cache for optimal browser performance.

Here's an article that can guide you in updating your account phone number: Update your phone number.

Leave a comment if you have additional questions and I'll be happy to assist you further. Have a good one.

I recieved an email with a case number and I never called for help

HI there, mchl!

Thanks for letting us know about this.

You can just ignore that email if you haven't called the Support team. However, you can also contact them to check what was it for. They are available from 6 AM to 6 PM PT Monday through Friday.

1. Click on Help.
2. Repeatedly search for the word human.
3. If asked to specify your concern, click on See samples.
4. Choose I still need a human.
5. Click on Contact Us and choose how you want to reach our support.

Let me know if you have other questions. You can also check the references on the main QuickBooks Support page.

I was wondering if I have to register for the CT paid leave program or have you done it already?

[removed]

Thanks for joining this thread, Tog1.

Our Payroll Compliance Team is working on adding the CT Paid Family Leave program to QuickBooks. They’re all hands on deck to implement the update as soon as possible. Let me share this article for additional information. It contains answers to frequently asked questions: Track Connecticut Paid Family Leave.

I also invite you to visit the QuickBooks Blog to check the latest news, enhancements, and features added to QuickBooks. However, if you’re using the desktop version, make sure to update the tax table version. This is to ensure you get the most current rates and calculations for the following.

• Payroll tax forms
• E-file and payment options
• State and federal tax tables

Feel free to leave a comment below if you have any other concerns or questions about QuickBooks. I’m always ready to lend a helping hand. Enjoy the rest of the day.

In reference to the $20 Charge every month. I am a produce farm and only use QB from May-August/Sept.

Therefore I only need your service for 5-6 months depending on Mother Nature.

Thank you for your attention.

Pam Krueger

I have joined on QB 40 -50 years. It's been a long time. QB used to be on a floppy disc, that's where I got started. Matter of fact I still have the floppys that I started with. It's very interesting how QB has progressed over the years.

---

@Rasa-LilaM wrote:

Thanks for joining this thread, Tog1.

Our Payroll Compliance Team is working on adding the CT Paid Family Leave program to QuickBooks. They’re all hands on deck to implement the update as soon as possible. Let me share this article for additional information. It contains answers to frequently asked questions: Track Connecticut Paid Family Leave.

I also invite you to visit the QuickBooks Blog to check the latest news, enhancements, and features added to QuickBooks. However, if you’re using the desktop version, make sure to update the tax table version. This is to ensure you get the most current rates and calculations for the following.

 

• Payroll tax forms
• E-file and payment options
• State and federal tax tables

Feel free to leave a comment below if you have any other concerns or questions about QuickBooks. I’m always ready to lend a helping hand. Enjoy the rest of the day.

---

I have QB 2020 installed at the office and can not open it on my home laptop with the password?  I have checked in camps the infor an are still unable to reset in the reset tool?  need help.

Mary

need help signing in password reset is not working.  went to camps followed directions and still not able to reset?

It would be my pleasure to help you reset your password in QuickBooks Desktop, @summers1.

We can use the Automated Password Reset Tool to help you access your company file. Here's how: 

1. Download the Automated password tool for QuickBooks Desktop.
2. Select your version of QuickBooks Desktop. Make sure the version of QuickBooks you last opened your company file with must be installed on your computer to reset your password. 
3. Fill in the QuickBooks license number and business info used when you registered QuickBooks and then select Next.
4. Accept the license agreement and the Automated Password Reset tool will auto-download.
5. Run the Automated Password Reset tool and then enter the token number received via email.
6. From the QuickBooks Desktop Products drop-down, choose the same QuickBooks version.
7. Select Browse for Company File, and then select the company file you want to reset the password.
8. Enter the correct Company File Admin User Name.
9. Input your New Password and then Confirm New Password.
10. Create a temporary password only as QuickBooks will ask you to change the password again when you open the company file.
11. Click Reset Password to complete the process.

You may also check out how to Reset your password for QuickBook Desktop for more info. It consists of detailed information that walks you through the process.

I've also added this article that can guide you open your account: Get help if you can't sign in to your account.

Let me know if you have queries about the process. I'll be around to help you. Have a wonderful day.

I need assistance re-activating a client on my wholesale account

I've got you covered, @vl123.

To reactivate your client's on your wholesale account, you just need to update their billing info. Head to the Update or edit a client’s info section of this article for the detailed steps. If you need further assistance with the process, you can reach out to our phone support team. You can request a screen share so they can guide you in reactivating your client's wholesale account. Follow these easy steps to get this done right away:

1. At the top right, click the Help icon.
2. Select Contact Us.
3. Under What can we help you with?, enter Re-activate a client on the wholesale account. 
4. Click Let's Talk.
5. You'll be routed into the Choose a way to connect with us page.
6. Choose Get a callback or Start a chat.

For more info, see this article: Manage your wholesale billing plan and wholesale billing clients.

Please know that you can always get back here if you have further concerns about activating your client's account in QuickBooks. I'll be here to help you in any way I can. Have a good one. 

If I have the 1099 Misc forms and want to use them for my 1099 contractors what box should the amount go into or do I need to use only the new Nec forms?

If I use the NEC forms and also havve rent is there a place to put that amount?

I'm here to provide some insights on how you report contractors' payment on your 1099-Misc forms, Jo Ann Bright.

You need to choose Box 1 - Nonemployee Compensation on the 1099-NEC if you've filed 1099-Misc with only Box 7. For more details about the revised form and how the amounts are reported, feel free to read through this link: Understanding payment categories for the 1099-MISC and 1099-NEC.

Also, I've added this article for a seamless workflow in tracking your contractors' payment: How to modify your chart of accounts for your 1099-MISC and 1099-NEC filing.

Let me know if you need additional information by commenting below. I'm always around to help you.

My phone number is incorrect and I need to change it. Please advise on how to do this.

thanks.

I'd be glad to show you how to change your phone number, jl27.

Here's how:

1. Click your name initial at the top, beside the Gear icon.
2. Tap Manage your Intuit Account link.
3. In the left menu, choose Sign in & security.
4. Go to the Phone section to expand the field.
5. On the Phone page, tap the Change link.
6. Enter the new phone number, then the password. 
7. Hit Save.

For more details, take a look at this article: Update your phone number.

To give you more articles which you may find helpful in the future, visit our QuickBooks Online (QBO) Resource Hub.

If you have other questions or concerns, don't hesitate to comment below. I'm always here to help. Have a good one.

Hi Can you tell me how to file the W3 and W2 online with QB