scam call

Hello TEE18,

I have reviewed the information you’ve shared, and it's correct and accurate. Thank you for sharing your input to help address the issue.

We love to see members supporting one another! Have a great day.

My account at home on my QB online was not working. I entered my email and it said not recognized. I used the account last week and didn't change anything.  Very worried, I called QBO today to get help accessing my account. I got the number from Google after punching in "Contact number Quickbooks online" and it came up right away. I went through the prompts of the QB phone answering and it all seemed legit.  I eventually waited and the call was answered by a woman named "Michelle" who was clearly at a call center in the Philippines.  She seemed so unprofessional.  Not able to give me straight answers, asked me for repeat of my spelled name, made me wait... I asked for a supervisor and she ignored me.  Three times. Then I knew it was fishy.  I asked for a manager.  She ignored me.  I asked for her name, she said Michelle without issue.  Not good.  By then she already had my name, proper spelling, phone number, area code, and two email addresses I had given her. I still cannot access my QB account. I wonder if they were hacked, or just me.  I got an email from QB in the hour that followed and now my computer is very slow.  The email server was "intuit.com." Looked legit, but it's asking me to send them a form of ID to reactivate my account.

What should I do?

Hello there, @Veema. We'll provide more details to help you recover and access your QuickBooks Online (QBO) account.

Before anything else, please know that this isn't the experience we want you to have when contacting our Customer Care Team. When locked out of a QBO account for entering multiple incorrect passwords, please know that Intuit will require a form of identification before providing with reactivating or retracting the account. It is to validate that all information linked with the account matches the details provided by you. 

After providing the needed documents, our team will provide further instructions to help you accomplish the task and regain access to your company file. For more details about account recovery, please see this page: Recover your Intuit Account if you can’t sign in.

Also, please know that there are many reasons why a personal computer or device will run slow when used or when accessing QBO. You'll want to ensure your device meets the system requirements when using the program. Please see this page for more details and how to troubleshoot the issue: Why is my QuickBooks Online slow?

In addition, here's an article to help you intercept any possible suspicious emails or activities inside your account and how you can prevent it from happening:

• Identify suspicious activity, phishing scams, and potential fraud.
• 10 types of small business fraud and how to prevent them.

Our team is always ready to assist if you have any other QuickBooks-related concerns. You can visit the Community space, and rest assured, we'll be around to provide you with the necessary information or troubleshooting to address your queries. Keep safe.

Over the last few months, I have received numerous calls from various parts of the country claiming to be QuickBooks Tech support.  Their line is "your QuickBooks is not automatically updating, and they need access to your computer so they can sync it to receive automatic updates".  They were very pushy and wanted immediate access and became frustrated when I denied them access.  I called the QuickBooks 800 number and asked if there were any issues with my program and was told "no issues" and if there were issues Intuit would contact me by e-mail and not a random call.  Since then, every time I get a call, I ask them to send me an e-mail and I've never received one.  Don't get tricked into letting scammers into your system.

HT

@hatheriot 

Log into your CAMPS and change your phone number. You may also consider renewing your license through a partner so you don't have to worry about your credit card number.

I too just received a call from [Removed] telling me our company's payment is in Pending status due to the payment method being declined. I was immediately suspicious because the caller id came across as "Potential Spam". I did answer it, and hung up after Jordan telling me he was transferring me to the billing department. I handle our company's renewal every year, and we don't renew until March. 

I hung up and call our dedicated support line, and Robert was able to tell me that no one from QuickBooks had tried to contact me today. Research on Google brought me to this page, and I will be reporting Jordan's call asap. 

I'm grateful you brought the possible scam phone call to our attention, CathyMac. Your safety is important to us.

It’s best to know that Intuit will not initiate a call unless you have requested a callback. If you’re uncertain about the phone number you’ve received, I recommend contacting our Intuit Support. They can help you verify whether the call was legitimate or if it should be reported to our security team for further investigation.

You can also check out this article to learn how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

Additionally, this article provides guidance on handling suspicious calls to keep your account secure: Privacy and security in QuickBooks.

Our team is committed to helping you address any account security issues you may have. Just click the Reply button and let us know how we can assist further.