Not possible.  Can't open a new Melio account with my email address because it is already registered with Melio through QB Desktop.  They are aware of the problem and are "working on it."  whatever.

Intuit really doesn't care.  I wonder how much of the $1.50 per check is a kickback to Intuit?

Really hard to understand the decision-making framework that went into selecting Melio as a TPA for bill pay with QuickBooks. Major error in judgement for Intuit, IMO.

I totally agree.  NOW Melio has announced that they will NOT be charging $1.50 per paper check until "sometime in October."  And they are working on integration issues and the ability to pay multiple invoices on a single check to a vendor. Obviously things that should have occurred long ago.  And Intuit should vet their vendors better.  Melio and Intuit both have a black eye over this fiasco.

Sounds like a trend… 3 weeks trying to get $ credited back that they said would be 3-5 days…Won’t be in business long as they cannot keep up.

Good morning,

Overall Melio has been great for payment processing (I do it directly in Melio), however, I agree that customer service & resolution of issues is SEVERLY lacking!

These are currently the ongoing issues with have in Melio:

1. Failed Payments over the last 6 months are still showing up on the payment screen. 
2. In the pay screen, when you enter a specific vendor name, payments are not listed in date order.  Note other vendors with similar names show up as well. (Example Allard/Ballard) 
3.  Melio does not show partial payments that are listed in QuickBooks Online
4. Savings accounts are not available for direct deposit. 
5. When entering direct deposit details under each vendor, we have discovered that over 25 email addresses that were entered along with direct deposit details, the email addresses are not showing after the fact.  When going back in to the vendor, the email address is auto populating proving that the email address was once there.
6. No longer having an account manager-We were recently advised that going forward, when issues arise, we need to contact customer service via chat or send email.  This is not effective or efficient--we are in Melio because we are making payments that need to go out that day and simply do not have time to wait 24-48-72 hours for customer service to email us back.  The chat feature is back logged as well and asking a customer to sit on hold for over 45 minutes to chat is extremely poor customer service!  
7. With each payment processing transaction, I have to log out/log back in as the right side of the screen is continually not loading data in order to process payments.

Hello there, @BLUEEnforcement.

First, know that this isn't the kind of experience we want you to have here in QuickBooks Online (QBO). I understand how important it is to be able to accomplish your task without encountering these issues while using Melio inside your QBO account. If there's anything else that you'd like me to help you with, feel free to get back to me anytime. I'll be more than happy to assist you.

Also, if you have feature request that you'd like to use here in QuickBooks, I can help you send a feature request to our Product Development Team. This way, they'll see your request and consider it in the next product updates. Here's how:

1. Access your QuickBooks Online company.
2. In the upper-right corner, click the Gear icon.
3. Under the Profile column, select Feedback.
4. Enter a brief description of your product suggestion. and then click Next.
5. Type your email address.
6. Once done, click Send Message.

In addition, I've got you this article to help you manage payments in QBO: Take and process payments in QuickBooks Online with QuickBooks Payments.

You can also check this page to learn more about customizing reports to show the data that you need for your business in QBO: Customize reports in QuickBooks Online.

Thanks for visiting the Community today, @BLUEEnforcement. Take care, and have a good one.

Good morning Kyle,

You mentioned "If there's anything else that you'd like me to help you with, feel free to get back to me anytime. I'll be more than happy to assist you."--- Well, Yes you can assist in getting  ALL these issues corrected as no one at Melio seems to see any sense of urgency in fix or even responding to emails.  The standard response is "we will get back to you as soon as possible".  This is not a sufficient answer.  All these issues have been reported repeatedly to Melio and I was finally given Ticket # ZenDesk Ticket #466364 yesterday.  

Also note, I requested at 0600 8/24/22 that a payment that failed be reprocessed and have yet to receive notification this morning that this has in fact been taken care of. Reprocess Payment- Payment ID 13713427 - ZenDesk Ticket #466503.  Our business has specific pay dates we need to meet in order to keep law enforcement officers working.  Simply put, Melio's customer service is TERRIBLE!!!

Is there ever going to be an actual answer or software correction to fix the many issues detailed throughout this discussion, as I am still waiting and ready to cancel Melio, this has gotten extremely frustrating and makes us look incompetent to clients. Clean Accounts Payable is a critical component for any business success. On top of it all, we have sent duplicate payments to vendors due to bills still appearing open despite payment being processed.

Thanks for getting back to us, @BNCBooks.

Allow me to chime in and help ensure this is taken care of for you.

Are you getting any error messages when sending payments to vendors using Melio? If so, may I know the specific error you're getting? Any additional information will help me provide the best resolution for your concern.

In the meantime, to further check why the bills are still showing as open even after processing a vendor payment, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform some troubleshooting steps if necessary.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Tick Contact Us and choose a way to connect with us.

For more information about managing and paying bills in QBO, consider checking out this article: Pay bills in QuickBooks Desktop.

I also recommend visiting our website for tips and other resources you can use in the future: Self-help articles.

Please post again or leave a comment in this thread if you have more questions about this or anything else QuickBooks. I'm more than willing to help. Take care.

Hello,

Looking for an update on these ongoing issues.....

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@BLUEEnforcement wrote:

Good morning Kyle,

 

You mentioned "If there's anything else that you'd like me to help you with, feel free to get back to me anytime. I'll be more than happy to assist you."--- Well, Yes you can assist in getting  ALL these issues corrected as no one at Melio seems to see any sense of urgency in fix or even responding to emails.  The standard response is "we will get back to you as soon as possible".  This is not a sufficient answer.  All these issues have been reported repeatedly to Melio and I was finally given Ticket # ZenDesk Ticket #466364 yesterday.  

 

Also note, I requested at 0600 8/24/22 that a payment that failed be reprocessed and have yet to receive notification this morning that this has in fact been taken care of. Reprocess Payment- Payment ID 13713427 - ZenDesk Ticket #466503.  Our business has specific pay dates we need to meet in order to keep law enforcement officers working.  Simply put, Melio's customer service is TERRIBLE!!!

---

We have an issue with some scheduled online payments that did not go through our bank. I called Intuit and they tell me that I should contact my bank and the vendor I was trying to pay. I have called our bank and they tell me there are no rejections on their end and that I should contact QuickBooks.  I have contacted our vendor and they don’t see any rejections on their end.

Intuit suggested that I void these payments and reissue them. I understand that I could do that. However, these payments that totaled over $30K, were scheduled to be paid in time to deduct a significant discount in the amount of $593.75.

I received no error messages from Melio regarding these transactions and only discovered this issue today when I received a statement from our vendor that showed outstanding invoices.  

Looks like we are out almost $600

Hi there, @BLUEEnforcement & @mzwitt.

Thank you for sharing your experiences. I can imagine how infuriating that would be.

We'd like to have someone review your complaints and may reach out to help assist further with a resolution if possible.

Thanks again for letting us know. If you have any other concerns, please don't hesitate to drop a comment below.

For our business, bills are created and each payment is tied to a bill.  Melio processed (2) duplicate payments and delivered double the funds to our vendor.  In Melio, these 2 payments are showing as "linked Payments"

I have said prior that overall we have had a good experience with Melio, but now that this has occurred I will be looking at other payment processing options and will be spending the morning verifying ALL payments that were sent out this week for any other errors!  

I have just had the exact same issue, a double payment made by Melio, having to untangle the mess and the only option really is a credit for the vendor as reversing a payment is also very challenging. Not great for a business cash flow. :(

Hello!  Would you mind sharing your ZenDesk Ticket #?  Also,  were you able to get any answers from Melio as to why this occurred?  Melio advise me they have never seen this before-but......

I am very concerned if this can happen once what is prevent it from happening again & again?  I am currently looking at other direct deposit alternatives as I currently have 6 open trouble tickets with Melio and there is no sense of ANY urgency to resolve issues.  Customer service is SEVERELY lacking since they removed specific account reps.

Very Disappointed--- Since Quickbooks partners with Melio, Quickbooks should be leary recommending this service!

Please SHARE information found about other payment processing systems. 

This post makes me super nervous.  I have not had this particular issue with Melio of double payments, but I need that bill pay system, I use it constantly.  Quickbooks has no other option that is better so it will be very disappointing overall if they cannot address these issues.  The person prior to me with this one particular client did have trouble with Melio.  When I came on board it was filled with failed payments.  When I deleted it, it affected the P&L and those transactions in QB and I do recall having quite a time cleaning that up when I first came on board.  Sounds like they need to hire more people in customer service.  

I also had about 20 failed payments showing in Melio (we had to pay our officers via Zelle/Venmo and recorded these in QBO.  Yesterday while I was on CHAT Hold with Melio I deleted all the failed ones (even though this topic has been on my list of unresolved Melio items for 6 months now) So we will see if this affects our month end closing or not.  Melio kept advising just delete them, but no one could answer how this would affect the sync in QBO........

So far, Melio is the only option I have found for direct deposit...

---

@BLUEEnforcement wrote:

So far, Melio is the only option I have found for direct deposit...

---

@BLUEEnforcement 

Open a separate Melio account for free to integrate with your QBO and compare it with the Bill Payment feature powered by Melio.

https://melio.grsm.io/quickbooks

Otherwise, you can explore a 3rd party app as the alternative. 

https://veem.grsm.io/domestic

Just because you void or delete the payments doesn’t mean the payment will been deleted.  I deleted a payment in QB when the vendor physically returned the check to me and the money was not credited back to my account.  It was a process to get the credit back bc they are not easy to communicate with.   

I totally agree.  Why can’t QB create their own platform and support it instead of blaming a third party 

Hello,

I am referring to the other way around---- Deleting Failed payments in Melio,  no one at Melio can advise if this will adversely sync back to QBO.

Quickbooks does have their own payment platform but there is a monthly cost for each subcontractor.  Our company uses anywhere from 100-1000 different subcontractors per month so this is way out of line--- very unaffordable.