they will remove the link as well....

you need to email the executive team and then they will email you back from the desk of the president

if you google intuit executive team and email every one on that page you will get them to call you the next day,  worked for me.

at least i feel they are looking into it.  but as i mentioned if more people do it more likely to get a response.

i

Why should we as the customer have to switch to a different payment processor when we are already paying for one?

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@LadeyRose wrote:

Why should we as the customer have to switch to a different payment processor when we are already paying for one?

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@LadeyRose 

You may utilize a 3rd party processor to accept ACH payments for free

Same problem! This is such crap.  Spent endless hours on the phone with QB...not fixed.  The only hope is my rep said they should be releasing QB 2022 in November and there are 'supposedly' multiple fixes in that version...I won't hold my breath...I want a refund.

I too have been having this issue for quite some time now! The only bandage I've found is, from the invoice, turn off option to pay via cc or ach, save, then turn it back on, save, then email the invoice. But even this doesn't work 100% of the time. This is time consuming and frustrating. 

Just so you all know I got it to work!!!!  I did all the rebuild and blah blah blah and nothing helped.  It was only happening to one of my clients!  When I went into the client the boxes were marked to recieve online payments via credit card and check but it still wasn't working.

I went into the invoice and at the bottom left side there is a statement above the memo that says "Your customer can't pay this invoice online".  I clicked turn on and selected the credit and bank.  I saved and resent email and it worked!!!!!

If this was a memorized transaction make sure you all memorize it again and write over what was in the memorized transaction list.

No clue why this randomly happened??  Especially since in the customer info it was setup to make online payments.  I guess if an invoice is marked to NOT receive e payments it overrides what's in the customer info settings?

I hope this all helps everyone!  Happy payroll quarterly week everyone! :)

We have the same issue. Sending invoices individually works, but when using "Send Forms" batch processing, the link is sporadically available, but mostly not available. As we grow, it may be a reason to find new accounting software.

I have QB desktop 2022, spent hours with support and they told me I have to send individual invoices instead of statements. That’s crap. We let customers charge 30 days and bill once a month. I can’t send that many invoices to my customers. 
any suggestions 

@mmaul2000 

Consider switching to another payment processor with the bill statement feature, like this one. They are also offering a feature to enable multiple invoice payments in a single transaction.

Thank you for your reply.  What is the name of the processor you included in the print screen?  Do it attach a payment link directly to the invoice like Intuit does?  

@LadeyRose 

It supports QBO/QBD US version and CA version as well. Contact us in private for details.

Ok, we are having this same issue and of course spent hours trouble shooting with Quickbooks and nothing has been resolved.  We are currently sending over 800 invoices per month....one...at....a ...time....so frustrating!  So, a few months ago, we were making some changes and installed QuickBooks 2022 on a new server and moved the company files.

We again attempted to send payments in a batch and it worked but only once. Subsequent attempts to send more that one payment at a time then failed again.

Since we did that, it has to be something in some temporary files that QB is creating or something.  It seems very odd that it worked beautifully on a brand new server and then went to crap.  If anyone wants to try that and see if it does the same thing for you!

Ok, we are having this same issue and of course spent hours trouble shooting with Quickbooks and nothing has been resolved.  We are currently sending over 800 invoices per month....one...at....a ...time....so frustrating!  So, a few months ago, we were making some changes and installed QuickBooks 2022 on a new server and moved the company files.

We again attempted to send payments in a batch and it worked but only once. Subsequent attempts to send more that one payment at a time then failed again.

Since we did that, it has to be something in some temporary files that QB is creating or something.  It seems very odd that it worked beautifully on a brand new server and then went to crap.  If anyone wants to try that and see if it does the same thing for you!

I have tried all of these! Nothing works. What can I do now?

Hello there, @thetaxlady.

Not being able to get the resolution you need can be a deal breaker, most especially if you have other tasks. It is our main goal to ensure all our customers concerns are addressed. 

While you already did all possible troubleshooting from this thread without a result, we really need to let our technical service people handle this. They can have the tools to diagnose your company file and provide other solution to help resolve missing features in the program.

To get a live representative, use the following steps in your account:

1. On your QuickBooks company file, click the Help menu.
2. Tap the QuickBooks Desktop Help option.
3. Press Contact us on the pop-up box.
   
4. Click on the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search, then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

I want to make sure you're taken care of, please come back here anytime for updates and additional questions. I'll be right here if you need other help.

@thetaxlady 

Explore a 3rd party payment processor to compare.

And the FREE 3rd party processor has a link that attached to invoice or invoice cover email so Customer can click link and pay, right?

Don't waste your time trying to work with Intuit.  You will spend hours and get no where.

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@LadeyRose wrote:

And the FREE 3rd party processor has a link that attached to invoice or invoice cover email so Customer can click link and pay, right?

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@LadeyRose 

The free 3rd party processors only support B2B companies.

I'm a customer trying to pay  a bill of a vendor who uses quickbooks and sends me an invoice that says Review and Pay. My email client is Outlook 2007, When I hit the black button Review and Pay, I see the link I'm meant to be taken to. But nothing happens. I don't get taken to the link to pay my bill. Does anyone know how to fix this? -- harry at Harryewton.com

I've got some troubleshooting steps to fix the issue so you can pay your vendor bill, Harry.

You'll want to right-click the Review and pay button in the invoice mail and copy the URL. Open a web browser and paste the link into the address bar. If it still doesn't open, you can try another supported browser, like Chrome, Firefox, and Safari.

Also, ensure your web browser is updated. This will allow you to take advantage of the newest browser features and a faster browsing experience. 

I'm adding this article for additional reference: What to do if customer's can't pay their invoices online.

You can also read this resource about processing payments in QuickBooks Desktop: Take and process payments in QuickBooks Desktop.

You can always get back to the Community if you need further assistance about online payments. We're ready to help.

I noticed this issue myself when we sent out a batch of invoices to multiple customers last week.  The common denominator I have found is that all of the invoices created by one user got the 'Link unavailable' option in the email, but all of the invoices I created showed the 'View and Pay now' link.

I still need to get with the person who is our QB Admin, but I suspect the issue is that the other user was not set up with access to the QB Payments/merchants center website.

Is that possibly the cause of this issue?  If so, can that other user be given access to the QB Payments/merchant services at this point after his user account has already been created?  Thank you.

Hello, RWRobbins. 

Thank you for reaching out to the Community. The payment processing is an add-on feature through QuickBooks Payments. If you don't have QuickBooks Payments, you can still email invoices to your customers, but they won't be able to pay directly from the invoice.

However, If you do have QuickBooks Payments, you need to turn on the feature to allow customers to pay directly from an invoice. 

Here’s how:

1. Go to the Edit menu and select Preferences.
2. Select the Payments menu, then choose Company Preferences.
3. In the Online Payments section, make sure the Credit Card and Bank Transfer (ACH) options are turned on.
4. Click OK.

Also, you'll want to make sure the Process Payments checkbox is checked when creating your invoices. This way, the emailed invoice will have the Pay option. Please check out this article for more details: Turn on online invoice payments in QuickBooks Desktop.

On the other hand, you’ll need to reach out to our Payments Support if the preferences are already enabled. They can check it further and provide additional instructions to get this link available.

I’ll be here to help if you have other concerns with your transactions. Just add them to your reply below. Always take care!

Ailene,

We already know and do all of that.  I even stated that some of our invoices go out with the 'View and Pay' link in the email but other invoices show 'Link unavailable' - even when on the same email.  Let me ask the question a different way:  Does each person who creates invoices also need to have a QB Payments site user account in order for the invoices to show up with the 'View and Pay' link when they are emailed out?  Thank you.