Hey,

I am in the same boat and was on the phone for more than two hours last mooth as well with no resolution whatsoever.

It is really annoying 

Weird that this is still not resolved.

Hi there, Sahil Arora.

The option to customize payment receipts is unavailable in QuickBooks Online (QBO). We see consumer feedback as an opportunity to improve the numerous features of our products. I'd recommend giving our engineers direct feedback. They may look into this suggestion and incorporate it into future updates. Let me demonstrate:

1. Go to the Gear icon.
2. Hit Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process.

I've attached screenshots below for your reference:

Furthermore, you can visit his page to stay up to date on the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online. Alternatively, you can copy the invoice number and enter it in the Memo field when printing the receipt. This way, you can view its details once the transaction is printed. Let me show you how:

1. Open the invoice payment. You can also use the magnifying glass to easily find it.
2. In the Receive Payment window, copy the invoice number and enter it in the Memo field.
3. Once prompted, click Yes to edit the transaction.

This should now show the invoice number when printing the receipt. You'll want to check for a third-party application that can help you with assigning products to inventory categories in bulk. Check out this link for a list of QuickBooks-compatible apps: https://quickbooks.intuit.com/app/apps/home/. We can also do it in QBO by following the steps below:

1. Go to Apps on the left side menu.
2. Search for the app in the Find apps to streamline your work field.
3. Look for an app that supports the Batch feature.

Any questions about integrating the app into your Online account should be directed to the app's third-party provider.

I've also included an article below to help design and add specific information to your other sales forms: 

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Add a discount to an invoice or sales receipt in QuickBooks Online

Feel free to get back to me here in the Community space if you have any additional QuickBooks-related concerns. It'll be my pleasure to cater to them again. You have a good one. 

Coping the invoice # into the memo section doesn't change that the receipt shows a $0.00 balance incorrectly. 

Is my question going to be addressed? Why is it showing a $0.00 balance

Hello there, 

I can see how convenient it is for you and your business. Currently, this is the default design configured in QBO. As we value your suggestions, I recommend sending your feedback to our Product Development Team. Here's how to send feedback: 

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4.  Click Next to submit.

Our product engineers will consider your suggestions, and you can always check the status of your request through this link: QuickBooks Online Customer Feedback. 

As a workaround, I suggest you create a customer statement to show them summaries of their invoices, payments, credits, and balances. It is also convenient if a customer has an outstanding balance or invoices that will soon be overdue. You can send them a customer statement. Here's how:

1. Go to Get Paid & Pay or Sales, then Customers (Take me there).

2. Select the checkboxes for the customers you want to make statements for.

3. In the Batch actions dropdown ▼, click Create statements.

4. In the Statement Type dropdown ▼, choose the customer statement type:

• Balance Forward: Lists invoices and payments with outstanding balances for a specific date range.
• Open Item: Lists all open, unpaid invoices from the last 365 days.
• Transaction Statement: Lists all transactions for the selected date range.

5. Select the dates for the statements and the date range.

6. Review the customer's email addresses.

7. Click Save, Save and Close, Save and Send, or Print or Preview.

For more details, refer to this article: Create and send customer statements in QuickBooks Online.

You can utilize this article for future reference: Customize reports in QuickBooks Online.

If you have any other QuickBooks-related questions, please post them in the Community. We are always available and eager to assist you with your inquiries. Have a wonderful day.

Let me make sure I understand. 

QBO, which is an accounting software, automatically shows a $0.00 balance even when there is actually an amount owed to the business and there is no way to correct this??

Hi there, 

I have been searching high and low to fix the payment receipt also, could not find it anywhere. Mails and platform requests are ignored. But I know its possible, since I get a receipt as below from a client who uses QBO also 

Thank you for sharing this with us, @Anita. I understand you want to personalize your payment receipt in QuickBooks Online.

Before that, I appreciate your effort in sending us a screenshot; it'll help me identify what was going on.

I can see that this receipt is used to pay invoices. Nonetheless, we can only customize invoice receipts. Therefore, there isn't an option to edit or personalize the payment receipts. With that, we recommend sending feedback to our product developer. 

Here's how:

1. Go to the Gear icon.
2. Under the Profile column, press the Feedback button.
3. Write your product suggestion, then click Next.

Our Product Development team receives your thoughtful comments (QBO) through the feature request link: QuickBooks Online Feature Requests website. 

We are always ready to back you up and assist you with customizing reports in QuickBooks Online. If you have other concerns, let me know in this thread. 

I think you misunderstood the issue here.  I need to send a payment receipt (not a report or sales receipt) to my clients if they pay a certain amount on their account, that look like this 

 and not like this 

 Thanks if you can solve this major issue 

Good evening, @Anita1964. 

I appreciate you coming back on this thread and asking additional questions. 

I can see how beneficial this could be for you and your business. However, this isn't going to look like the first photo you're referring to when printing. 

With that being said, I suggest submitting your feedback to our Product Developers so they can consider having different layouts when printing payment receipts in QuickBooks Online. 

As a future reference, check out this guide: Customize invoices, estimates, and sales receipts in QBO. 

Come back to the Community if you have any further questions. We're always here to have your back. Bye for now! 

Maybe your client can give us the secret???? This is soooo frustrating. 

I agree, I don't want the due date on every payment receipt.  Who needs that information when iit is a receipt for a payment!

Quickbooks online is GARBAGE. Quickbooks desktop performs this basic accounting function no problem by default. It seems that it is simply a matter of adding an invoice number column to the payment receipt. This is not complicated coding and i expect the programmers could add that information in a matter of minutes. We have customers that have their credit cards on file and are billed monthly for all open invoices. It should be a simple matter to be able to send them a receipt that shows how their payment was applied. A list of invoice due dates and invoice amounts is useless. 

this seems to be what everyone in this thread is asking for and is urgently needed:

+ add invoice number column

+ add amount applied column and remaining balance due column to each invoice row

+ correct total balance due to the sum of each balance due row

Thanks for letting us know about this, @ser09sdf. We recognize your need in having that kind of detail in the QuickBooks Online (QBO) invoice feature. Let me share insights about this. 

Please note that this is currently the default design QBO configured. Your suggestions for the feature are essential to us, so I suggest sending feedback to our Product Development team. They will read your messages and might consider it for the feature updates. Here's how:

1. In your QuickBooks, click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4.  Hit Next to submit.

For any updates, visit this article to see the status of your feedback: QuickBooks Online Customer Feedback. 

On the other hand, you may click this link as your reference in making a sales receipt inside QBO: Create sales receipts in QuickBooks Online. 

If you have more concerns about customizing invoices, notify us by clicking the Reply button. We're always here to assist you. 

@KayePe Thank you for the post; however, I have sent feedback numerous times, and nothing ever changes.  I never hear from anyone, so the feedback seems to go into outer space.  No response, no changes!!

Just checking in on this post again to make sure that Quickbooks is still the only place on the planet that has a receipt that doesn't in any way detail what you are paying for... just that you sent money on a certain date. And if that's just impossible that the invoice still isn't customizable in the content to show payment amount, or payment type used, or a payment date... just PAID as the bottom line.  And it appears that it is. 

@erikanextstep To my knowledge, nothing has changed.

Keep updating / customizing the reports options but the main RECEIPT issue is still not fixed !

WHY DOES IT INCOORECTLY SHOW A $0.00 BALANCE???????

incorrectly! 

I just spent 45 minutes with a QBO "Support Specialist" who guessed her way through every article about this topic just like I did prior to calling for "support."  Bottom line - NO PROGRESS on getting a "PAYMENT RECEIPT" EMAIL MESSAGE that is configurable.

Do these requests ever get moved over to a programmer or developer?

I appreciate you for joining the thread here in the Community, shortcut1.

Yes, absolutely. Every feedback and suggestions shared by users are handled by our developer team. Once submitted, they'll review them carefully. Please know that product improvements are also based on users' feedback. Thus, your input can definitely make a difference.

I'm including a link on how to submit feedback: Submit your feedback.

If you have specific requests or ideas, please don't hesitate to share them with us. You're always welcome.