Hi there, @mberlo.

Let me help you fix the error subscription lapsed in QuickBooks Desktop (QBDT) so you can continue working with your account.

You don't need to worry about having the error subscription lapse. It won't affect the company's data. The first solution is to update your billing info in the Customer Account Management (CAMPs) portal. 

Here's how: 

1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
2. Click QuickBooks Desktop from your products and services.
3. Choose details next to your QuickBooks Product.
4. Select Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.
5. Open QuickBooks Desktop.
6. Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

If you still see the subscription error, install QuickBooks updates. You can read this article for detailed info:  Fix subscription has lapsed error in QuickBooks Desktop.

Concerning logging in online. It doesn't mean you have a QBDT account, you'll also have a QuickBooks Online (QBO) account. There's a need to have a subscription for this. The reason why a message "you don't have anything attached to your account" is shown.

You might want to update your password if ever you forgot it. Check out this article: Reset your password for QuickBooks Desktop.

For additional questions about logging into your QBDT account, click the reply button. I'll be willing to help. Keep safe and have a good one.

@mberlo 

Which QB Desktop year version do you have?

You can use the trial version as a workaround.

I cannot access my report section. 

@Naveen18 

Do you have QB Desktop? What error message did you encounter?

Thanks for joining in this thread, @Naveen18. 

Let's perform some browser troubleshooting steps and get your reports pulled up.

Before doing so, I would appreciate if you can tell me more about your concern with your report. Would you mind telling me more about it? Which specific report section are you unable to access, and what error message did you encounter? I appreciate any details you can provide.

In the meantime, if you're using QuickBooks Online, let's access your account using a private browser. This doesn't save your site data and visited pages. You can press the following keys to access this mode:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + H

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative solution.

On the other hand, if you're a QuickBooks Desktop user, I recommend utilizing the Verify and Rebuild tool. The Verify tool identifies common issues within a company file, while the Rebuild tool addresses and corrects them.

To verify your company data, follow these steps:

1. Go to Window and select Close All.
2. Click File and then click Utilities.
3. Choose Verify Data.

To rebuild your company file data, follow these steps:

1. Go to File, then Utilities, and click Rebuild Data.
2. Follow the prompts and select OK.
3. Choose where you want to save your backup and click OK.
4. Enter a new name in the File name and click Save.

Visit this article for more detailed information: Verify and Rebuild Data in QuickBooks Desktop.

Moreover, check these resources that explain how to personalize your QuickBooks reports:

• Customize reports in QuickBooks Online.
• Customize customer, job, and sales reports in QuickBooks Desktop.

Don't hesitate to contact us if you require help with handling reports or any QuickBooks-related issues. Feel free to leave a comment underneath. My purpose is to offer assistance. Wishing you a wonderful day!

I can't get access to a support person via Chat or telephone call and I'm a ProAdvisor as well.  We pay more and more and get less and less from Intuit - not a happy customer with clients.....

I thoroughly recognize the value of each penny, Bobbie, and we are wholeheartedly committed to continually enhancing our services to provide the most outstanding support. Thank you for highlighting this issue and I want to make sure it is addressed right away.

Could you please share any specific errors or challenges you encounter when reaching out to the support team? Your insights will greatly assist us in addressing your concerns effectively.

Nevertheless, you can proceed with these steps if you want to send a direct message and talk to our support:

1. Sign in to your QuickBooks Online account.
2. Go to the Help icon and choose Search.
3. Select the Contact Us button and briefly describe your concern.
4. Click Continue and choose your preferred way to connect.

Alternatively, you can call us using the phone number provided under the "Connect with a Support Expert" section in this article: Contact QuickBooks Online Accountant and ProAdvisor Support. 

I have curated a selection of articles for additional insights and guidance on QuickBooks Training & Certification:

• Frequently Asked Questions about ProAdvisor training and certification.
• Download ProAdvisor certifications and badges.

You can also share your concerns in the Community forum. We are always available to offer support. Have a great day and stay safe.