Hi there, @mberlo.

Let me help you fix the error subscription lapsed in QuickBooks Desktop (QBDT) so you can continue working with your account.

You don't need to worry about having the error subscription lapse. It won't affect the company's data. The first solution is to update your billing info in the Customer Account Management (CAMPs) portal. 

Here's how: 

1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
2. Click QuickBooks Desktop from your products and services.
3. Choose details next to your QuickBooks Product.
4. Select Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.
5. Open QuickBooks Desktop.
6. Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

If you still see the subscription error, install QuickBooks updates. You can read this article for detailed info:  Fix subscription has lapsed error in QuickBooks Desktop.

Concerning logging in online. It doesn't mean you have a QBDT account, you'll also have a QuickBooks Online (QBO) account. There's a need to have a subscription for this. The reason why a message "you don't have anything attached to your account" is shown.

You might want to update your password if ever you forgot it. Check out this article: Reset your password for QuickBooks Desktop.

For additional questions about logging into your QBDT account, click the reply button. I'll be willing to help. Keep safe and have a good one.

@mberlo 

Which QB Desktop year version do you have?

You can use the trial version as a workaround.

I cannot access my report section. 

@Naveen18 

Do you have QB Desktop? What error message did you encounter?

Thanks for joining in this thread, @Naveen18. 

Let's perform some browser troubleshooting steps and get your reports pulled up.

Before doing so, I would appreciate if you can tell me more about your concern with your report. Would you mind telling me more about it? Which specific report section are you unable to access, and what error message did you encounter? I appreciate any details you can provide.

In the meantime, if you're using QuickBooks Online, let's access your account using a private browser. This doesn't save your site data and visited pages. You can press the following keys to access this mode:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + H

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative solution.

On the other hand, if you're a QuickBooks Desktop user, I recommend utilizing the Verify and Rebuild tool. The Verify tool identifies common issues within a company file, while the Rebuild tool addresses and corrects them.

To verify your company data, follow these steps:

1. Go to Window and select Close All.
2. Click File and then click Utilities.
3. Choose Verify Data.

To rebuild your company file data, follow these steps:

1. Go to File, then Utilities, and click Rebuild Data.
2. Follow the prompts and select OK.
3. Choose where you want to save your backup and click OK.
4. Enter a new name in the File name and click Save.

Visit this article for more detailed information: Verify and Rebuild Data in QuickBooks Desktop.

Moreover, check these resources that explain how to personalize your QuickBooks reports:

• Customize reports in QuickBooks Online.
• Customize customer, job, and sales reports in QuickBooks Desktop.

Don't hesitate to contact us if you require help with handling reports or any QuickBooks-related issues. Feel free to leave a comment underneath. My purpose is to offer assistance. Wishing you a wonderful day!

I can't get access to a support person via Chat or telephone call and I'm a ProAdvisor as well.  We pay more and more and get less and less from Intuit - not a happy customer with clients.....

I thoroughly recognize the value of each penny, Bobbie, and we are wholeheartedly committed to continually enhancing our services to provide the most outstanding support. Thank you for highlighting this issue and I want to make sure it is addressed right away.

Could you please share any specific errors or challenges you encounter when reaching out to the support team? Your insights will greatly assist us in addressing your concerns effectively.

Nevertheless, you can proceed with these steps if you want to send a direct message and talk to our support:

1. Sign in to your QuickBooks Online account.
2. Go to the Help icon and choose Search.
3. Select the Contact Us button and briefly describe your concern.
4. Click Continue and choose your preferred way to connect.

Alternatively, you can call us using the phone number provided under the "Connect with a Support Expert" section in this article: Contact QuickBooks Online Accountant and ProAdvisor Support. 

I have curated a selection of articles for additional insights and guidance on QuickBooks Training & Certification:

• Frequently Asked Questions about ProAdvisor training and certification.
• Download ProAdvisor certifications and badges.

You can also share your concerns in the Community forum. We are always available to offer support. Have a great day and stay safe.

We decided to switch bookkeepers and she was using Quickbooks. She sent me an email indicating she turned over our Quickbooks data and gave me a company ID for the file and asked that I reach out to you to access it. I have a business account that has never been used and we would like the data to our account. How do I do this? Thanks

Eleni Ifantis

@Eleni13 

What company ID do you mean? Was your bookkeeper using QB Desktop or QB Online?

Switching bookkeepers can sometimes be challenging, Eleni. I'll be here to guide you through the process smoothly and help you gain full access to your QuickBooks data. 

Before proceeding, can you let me know which specific product you're using? Are you working with QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? Also, can you share further information about the email you received from your previous bookkeeper? Did it contain any invite links, or was it plainly a message indicating the transfer of the QuickBooks data and the Company ID?

Now, if you have QBO, refer to the given information below. 

If the email contained an invite link to become the primary admin, you'll need to open the link and accept the user role. Once you have accepted the invite, you can access and manage your data. 

On the other hand, if you haven't received any invite links, you'll have to contact your bookkeeper, so they can transfer the access back to you.

Once you have successfully claimed Primary access, the next step is to remove your accountant from your account:

1. Log in to your QBO account as the primary user.
2. Locate the Gear icon and select Manage users.
    
3. Choose the Accountants or Accounting Firms tab.
4. Find the accountant you want to remove.
5. From the Action column, click Delete and then Delete.

Moreover, could you specify which business account you are referring to? Is it an unused QuickBooks Online (QBO) account? If so, we have two options depending on your subscription. If you have an advanced version, create a copy and restore it to your unused business account. However, if you have a basic version, you'll have to manually export the data to transfer it from your old file to the new one.

On the other hand, if you're referring to the credentials of your unused account,  update them to match your business account.

Alternatively, if you have QBDT, refer to this article on how to proceed: Transfer the primary admin role to QuickBooks Desktop.

Here are some articles you can refer to for more information about the various options for user roles and access permissions, as well as the usage limits and the maximum number of items allowed:

• User roles and access rights in QuickBooks Online
• Learn about usage limits in QuickBooks Online
• QuickBooks Desktop users and restrictions

Have more additional questions about accessing your accounting records? Add a comment below and I'll be here to ensure you have all the help you need.

I clicked on the contact us get a call back at 8:30a.m this morning, it still says I am first in line (it has all day) but it is now 3:45p.m. and I still have not gotten a call back.  It will not let me reset anything if it is somehow locked up.  I have logged out and back in a couple of times but it still says I am first in line for a call back.

I even tried the chat even though my issue is more than what can be addressed through chat and that was also worthless. 

I responded to an email supposedly from quickbooks intuit that apparently was a fraud, so the last technician told me and I am inclined to believe it because they took another $1,000.00 from me right after I paid the $1,399.00 annual renewal and they keep calling me wanting more money.

My program has had gliches for many years now, ever since you stoped sell QB on disc and required a download version.  Since then my program has had gliches that nobody in your company has been able to help me with.  I did pay another outside company last year ($1,800.00) to fix the problems and the 48 registry errors but all they did was correct the errors the glich made but did not get the glich itself.  The glich continues to mutate and now it has made a user computer the host computer and none of the information is correct.

Last but not least I have not been able to long into my intuit account for darn near a year and everytime I hit forgot password, which I did not, it sends a code to my email so I can ask for help, but now that isn't even working.

I understand your frustration and thank you for your patience with the extended wait times you're experiencing. We are handling a higher volume of inquiries, which is impacting our response time. 
 

While waiting for a callback, if you're having trouble signing in to your Intuit Account, please visit this article for assistance: Recover your Intuit Account if you cannot sign in.
 

You also mentioned unrecognizable charges from Intuit or QuickBooks. Check this material to look up a charge to know where it came from and why: Understand Intuit charges on your credit card or bank statement.
 

We also provide tips for identifying fake emails, suspicious activity, phishing scams, and potential fraud in QuickBooks to help prevent being tricked.

We value your concerns and are here to help. Let me know in the comments below if you have any other concerns about QuickBooks. We're here to help you.

@Extremely frustrated  

I did pay another outside company last year ($1,800.00) to fix the problems and the 48 registry errors but all they did was correct the errors the glich made but did not get the glich itself.

What company?

What 48 registry errors?

What kind of glitch did you encounter?

The help icon doesn't work in the app

The help icon doesn't work

We can perform some troubleshooting steps to see if data buildup on your device is preventing the Help icon from working properly in the QuickBooks Online (QBO) app, Scott.

Before we proceed, could you please confirm which application you’re referring to? Is it the QBO Desktop app or the mobile version? Any additional information you provide will help us offer a more targeted solution.

In the meantime, I recommend refreshing your device's app data to remove excessive components that might affect the program's functionality.

Here's how:

For iOS devices:

1. Go to Settings, then click General.
2. Select iPhone Storage, then tap the QuickBooks Online app.
3. Click Offload App. This will free up the storage without deleting your app's documents and data.

For Android devices:

1. Go to the Home menu or tap the three dots in the lower right corner.
2. Select Settings, then choose Refresh Data.
3. Click YES to confirm.

However, if you're referring to the QBO desktop app, you can follow the steps below to clear your QuickBooks app's cache:

1. Click the Help menu.
2. Choose Reset App Data.

If the issue persists, please ensure the app is updated to the latest version, whether on desktop or mobile. You might also want to consider uninstalling and reinstalling the app. Alternatively, you can access the Help menu by logging into your QBO account via a web browser.

Please let us know in the comment section below if you have follow-up questions about QuickBooks.