QuickBooks HelpQuickBooksHelpIntuit

Fix Invalid Taxpayer Information

by Intuit Updated 3 days ago

Learn what to do if your taxpayer info is wrong.

You'll get a:

  • 1099-K when you process at least $600 in gross credit card transactions during the previous calendar year.
  • 1099-B if you sell any bitcoin during the previous calendar year.

We'll create the Form 1099 for you on or before January 31.

We'll let you know if your taxpayer info is expired, outdated, or incorrect. Check out these answers to questions about your verification so you can continue to use your payments services.

How do you contact me when my info is wrong?

When you process payments in QuickBooks or sell Bitcoin, we try to verify the taxpayer info you enter. If we can't, we'll ask you to update it. We'll send you an email and call you. The email comes from QBO@intuit.com or AccountValidation@intuit.com.

What do I need to do?

  1. Review the instructions and deadline in the email you receive from QBO@intuit.com or AccountValidation@Intuit.com.
  2. Change your business info in the Merchant Service Center. Or, you can complete and submit a Substitute Form W-9 or send us your SS-4 EIN Assignment Letter. If you have paper copies, take good pictures of them with your device.
  3. If you sold bitcoin and will receive a 1099-B, you'll also need to certify your tax information. To do so, visit your Bitcoin account page and follow the instructions.

What is a Substitute Form W-9?

A Substitute Form W-9 is used to verify the correct taxpayer info of an individual or business and certify that they aren't subject to backup withholding.

What's my Legal business name or Taxpayer Identification Number (TIN)?

If you're an individual, Sole proprietorship, or single-member LLC, the Legal business name on your account should be your name. Your Taxpayer Identification Number (TIN) should be either:

  • Your Social Security Number (SSN)
  • Individual Taxpayer Identification Number (ITIN)
  • Employer Identification Number (EIN) if you have one

For other businesses, the Legal business name on your account and your Taxpayer Identification Number (TIN) must match what's on file with the IRS. Your TIN is also your Employer Identification Number (EIN).

If you need to verify what's on file with the IRS, check out your SS-4 EIN Assignment letter you got from the IRS. If you lost it, contact the IRS.

What happens if I don't update my account?

If you don’t update your account you could be subject to backup withholding or experience disruptions in service. Service disruptions can include account closure, or disabled Sell option for Bitcoin.

If you have this problem, call 1-800-4INTUIT or email us at AccountValidation@intuit.com. Include your case number and we'll help you.

QuickBooks DesktopQuickBooks Desktop AccountantQuickBooks Desktop Accountant PlusQuickBooks Desktop PlusQuickBooks Desktop PremierQuickBooks Desktop ProQuickBooks Enterprise QuickBooks Enterprise AccountantQuickBooks Enterprise Accountant QuickBooks Enterprise DiamondQuickBooks Enterprise GoldQuickBooks Enterprise PlatinumQuickBooks Online AccountantQuickBooks Online AdvancedQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks PaymentsQuickBooks Payments CheckingQuickBooks Point of Sale BasicQuickBooks Point of Sale Multi-StoreQuickBooks Point of Sale ProQuickBooks Self-EmployedQuickBooks Self-Employed AppQuickBooks Time EliteQuickBooks Time Premium

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.

More like this