I got you the details of why federal taxes were not withheld from your paycheck, Kathy.  

The common reasons why employees are not withheld with federal taxes are the following:

• The employee claims to be tax-exempt.
• If the employee's wages didn't meet the minimum threshold. 
• The wage limit has been reached. You can run through this article for a better understanding of payroll tax wage and base limits: Understand payroll tax wage bases and limits.

To rectify this, we can check various factors that affect your taxes. First, your payroll wages, deductions, or contributions are correct, then update if needed in your payroll product. Next to it, check the employee’s federal filing status by following the steps below:

1. Navigate to the Payroll menu and select the Employees tab.
2. Click the name of the employee.
3. Under the What are [employee's name] withholdings section, click the Pencil icon.
4. Make sure the federal status is not Do No Withhold (exempt).

You can refer to this article for more information on the process: Troubleshoot no income tax withheld from a paycheck. 

After you've double-checked that everything is in order, I recommend looking at the Payroll Tax and Wage Summary report. It explains how QuickBooks calculates tax amounts on employee paychecks as well as the wage base limit for each employee's tax. 

Let me walk you through:

1. Go to the Reports tab located on the left pane.
2. Type Payroll Tax and Wage Summary in the search box and press Enter.
3. Modify the date range and click Run Report.
4. Click the Federal Income tax under Federal Taxes (940/941).

Feel free to reply to this post if you need further assistance with your payroll. The Community always has your back. Have a great day!

Sent out invoices today and my customers are complaining that there’s no longer a payment figure for them. I’m currently and active on my account, but yet QuickBooks phone says call back later thier closed and I called 24/7 line and been on hold 28 minutes I don’t think anyone’s going to answer smh

I hear your feedback and don't want you to experience these challenges, @NSPS.

Let me share ways to have the payment option on the sent invoices. First, ensure your QuickBooks Payments are linked to your QuickBooks Online account. Here's how you can check:

1. Go to the Gear icon, then select Account and Settings.
2. Select Payments.
3. In the "Existing Account" section, check if your QB payment is already linked. If not, connect or link Merchant Service to enable the payment option.
4. Then, Select the QuickBooks Payment account you want to connect to. Then select Connect.
5. Review the account info and make sure it's accurate. If everything looks good, select Connect.

Once connected, enable the payment options on the invoice to allow your customers to make payments. Please refer to the steps below:

1. Go to Sales, then select Invoices.
2. Find the invoice you want to update, then click Edit.
3. Select the Manage icon, then select Payment options.
4. Turn the switches on for the payment method/s you'd want to use.
5. Select Save or Review and Send.

You can check this article for further details: Receive and process payments.

When you visit our website and go to the Support section, the Community is the only support that's open 24/7. Our chat support team is available throughout the day from Monday to Friday. For phone calls, our support team for Plus, Essentials, and Simple Start is available from Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day. You can also directly reach out to support through this link: QuickBooks Online Support.

In addition, we have reports that you might want to pull up so you can track your sales orders that you can use in future tasks. You can view this resource for reference: Run and Customize reports.

Please keep us posted if you have other questions about managing invoices. I'm always here to assist. Take care.