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Level 1

Multi User Mode keeps switching to SIngle User without us knowing

Hello! I am having a problem that has gone on for far too long and I need help t fix. We have multiple people access two different stores we have setup. So when I go to log in every morning it always says someone is in single user mode please ask them to switch to multi. The problem here is that the chances of me locating who that is and them being at their desk is slim to none. So then I am stuck waiting and calling their phone over and over and I can't do anything until they return. Everytime when they answer they say that they just recently switched and it was in multi and everytime it has switched back to single user mode. Is there anyway to keep multi user mode as a default and only way to go to single user would be to go to file. Thanks in advance to whomever can get me my time back at work. THANK YOU

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Best answer 03-16-2020

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QuickBooks Team

Multi User Mode keeps switching to SIngle User without us knowing

I'm here to resolve it, Mikethomp128.

 

The most possible reason why it keeps on switching from multi-user to single-user mode is because of the network setup. We can download and run the QuickBooks File Doctor. This will fix company files and network issues in QuickBooks Desktop. For the detailed steps, please check this article: QuickBooks File Doctor.

 

Aside from that, we need to make sure that your Database Server Manager is properly set up. This is the tool that allows users to access the company data. Please check this article about QuickBooks Database Server Manager and let's perform all the steps provided.

 

I'll always be here if you have other questions. Just leave a comment below.

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Highlighted
QuickBooks Team

Multi User Mode keeps switching to SIngle User without us knowing

I'm here to resolve it, Mikethomp128.

 

The most possible reason why it keeps on switching from multi-user to single-user mode is because of the network setup. We can download and run the QuickBooks File Doctor. This will fix company files and network issues in QuickBooks Desktop. For the detailed steps, please check this article: QuickBooks File Doctor.

 

Aside from that, we need to make sure that your Database Server Manager is properly set up. This is the tool that allows users to access the company data. Please check this article about QuickBooks Database Server Manager and let's perform all the steps provided.

 

I'll always be here if you have other questions. Just leave a comment below.

View solution in original post

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Level 1

Multi User Mode keeps switching to SIngle User without us knowing

Thank you so much for the insanely quick response. I will be honest it’s not fixed although I am sure what you told me will work. I went to the IT Dept and now they are kicking around upgrading and the computer where QB is stored is our server so they did t want me messing with that. I must say that was a good move on their part.  Ha ha thank you so much. I think you gave me something even better and that’s finally updating our system. 

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Level 1

Multi User Mode keeps switching to SIngle User without us knowing

Hello!

 

I am having some trouble with the MUM and SUM. When I sign in QB automatically signs me in under Multi-User Mode. I think during set up I got to pick and I just chose that one, but now if I am in MUM I can't import time sheets, modify customer names, etc. So then I have to sign off and switch to SUM, but once I close QB and open it back up next time I'm back in MUM. Help Please!

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Moderator

Multi User Mode keeps switching to SIngle User without us knowing

Hello @Willis Sinclair,

 

Let's download and run the QuickBooks tool to fix the issues with accessing your company data.

  1. Download the QuickBooks Tool hub.
  2. Open and install the downloaded file.
  3. On the QuickBooks Tool app, select Program Problems.
  4. Click Quick Fix my Program.

But if you already perform these steps with the same results, you'll want to repair the QuickBooks itself.

  1. Go to Start.
  2. Select Control Panel.
  3. Under Program and Features, select Uninstall a Program.
  4. From the list of applications, select QuickBooks.
  5. Select Uninstall/Change.
  6. Click Repair.

Here's an article you can read to learn more about how you can repair QuickBooks: Repair your QuickBooks Desktop for Windows.

 

I've got you this helpful article in case you need some ideas about how you can restore a copy of your company data: How do I?

 

Keep me posted in the comments if you need more help.

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Level 1

Multi User Mode keeps switching to SIngle User without us knowing

Having the same issue and we've tried everything that was suggested in this post. It's to the point where we now have to run a scan in the Database Manager every morning just to get QB out of Single User Mode.

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QuickBooks Team

Multi User Mode keeps switching to SIngle User without us knowing

Thanks for joining us here, @majorc3rd.

 

I'd appreciate performing the steps outlined by my colleague. Since the issue persists, I recommend running the repair tool for QuickBooks Desktop. This tool can help fix common errors that can affect the performance of the software.

 

Here's how:

  1. Back up your company file.
  2. Restart your computer. To ensure there are no programs that may affect the repair.
  3. Open the Windows Start menu, then select Control Panel.

    Note: If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.

  4. Select Programs and Features then Uninstall a Program.

    Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.

  5. Select QuickBooks from the list of Programs, then Uninstall/Change.
  6. Select Continue, or Next.
  7. Select Repair, then Next.

    Note: The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.

  8. Once done, select Finish.

    Note: You may have to restart your computer to complete the repair.

  9. Update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security updates.

 

Also, if you encounter errors when switching to multi-user mode, check out this article to fix the issue: How to fix Error H202 and H505?.

 

I've also added an article that'll help you learn the task you can perform when switched to single or multi-user mode: Features available and tasks you can perform in single or multi-user mode.

 

Keep me posted on how it goes, @majorc3rd. I'll be around to help.

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