I need to change my incorrect phone number so that I can receive text and call verifications when changing my account information. Need a person to talk a person to fix.

Hello there, @dcrumpler1996.

Thanks for coming to that Community for your concern. I'm here to help you update your contact information to make sure you can log in to your account. 

Aside from the Get a code texted to: (number), you have an option to resend the code through your email. You'll want to choose the Get a code emailed to: (email address) instead. That way, you can log in to your account.

To update your phone number on file, let's login to https://accounts.intuit.com/, then follow the steps below: 

1. Go to the Sign In & Security section.
2. Click the Verify link beside the Phone number. 
3. Click the Change link beside the phone number. 
4. Update your phone number, then enter your Password in the field. 
5. Click Save when done. 

Here's an article for your future reference: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed. It helps you learn about updating your account from Intuit Manager and recovering your user ID or password. 

Come back to me at any time if you need more help, @dcrumpler1996. The Community Team is always around here to back you up. 

Hello,

I can't access my account. I recently changed my phone number & can't receive the text verification code with my new phone number. I don't seem to have the option to receive the code by email. Please help.

Thanks,

Rochelle A.

I appreciate your for sharing the details with me, @rochelle A.

Rest assured I’m here to help you access your QuickBooks Online (QBO) account.

Let’s perform some steps to isolate this issue. I recommend using a private window (incognito) and see if you have the Get a code email to option. This way, we can check if this issue is caused by cache.

The browser saves data cache for you to access the page faster. When this gets outdated, it causes an issue that can affect your QBO experience. Using a private window is the easiest way to confirm this as this not saves cache. To begin, here are the keyboard shortcut keys you can use depending on the browser you’re using:

• For Google Chrome browser, press keys: Ctrl + Shift + N
• For the Mozilla Firefox browser, press keys: Ctrl + Shift + P
• And lastly for Safari browser, press keys: Command + Option + P

if you’re able to see the Get a code email to option via a private window, I recommend clearing your browser's cache. This will delete all data save from your browser and makes it function efficiently. If you’re unable to see the email option, try using other supported browsers. That way, we can see and check if this is a browser-integrated issue.

If the issue persists after going through the steps above, I suggest contacting our support team. They have the necessary tools to look into your account securely and assist you further in accessing it.

You can use our QBO Test drive account and click the (?) Help icon to reach out to them.

Once you’re able to access your QBO, you might want to check these links for future guidance. These can guide you on managing your account seamlessly:

• Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and Qui...
• Update billing, payment, and subscription info in QuickBooks Online

If there’s anything else I can be of an assistant, tag me in your reply. I’ll be around ready to back you up. Keep safe and stay healthy.

I'm trying to get in to QB but it popped up a message box that wont go away....so I need to complete it before I can get into QB.  It's asking to verify my identity before I can change my password, so I had it send me an email, then it wanted to either text me or call me for a second verification.  The number listed ends in 1072 and that isn't correct.  So I want to get that changed so I can try to get my password changed so I can continue with a project with a deadline.  Any help is appreciated.

Edie

I can't log into the account without a password and that's what I'm trying to change.  I'm stuck

Hello, edie1976.

I understand that you need to update the password, and I'm here to help you with that so you can log back in to your account.

Since you don't have access to your phone number, you can send a request to our account protection team to recover your account.

Here's how:

1.  Take a photo or scan of your driver's license, passport, or other government-issued ID, or your can notarized document with your name and address.
2.  Click and fill out the form to this link with your info, and upload your ID or document: Recover your account when you can't sign in.
3. Check your email within one business day and look for an email from no_reponse@intuit.com with the steps. If we approve your request, you'll receive a link to reset your password.

I've also included this link that helps you change account information to your account: Manage billing, payment, and subscription info in QuickBooks Online.

Keep me posted if you have additional questions in managing your account. I'm one post away. Have a good one.

 

im having a crazy day

1. I don't have password to log into my account

2. I sent a verification to my email and I received it

3. it then asks for a 2nd step verification using a phone number

4. the phone number on file is wrong and I cant receive that 2nd verifications

5. I read all the quick books help pages and there are no links to any forms to get my account fixed

6. so at this point I have no way to fix this I have no one to call and I cant use my account

if anyone can read this please help me anyone

Hello @krazytt,

I appreciate you for reaching out to us about your account access. I can help you get back on track with accessing QuickBooks Online.

Since the account verification requires a code from the phone number, you'll need to send a request to our account protection team. You're required to fill out a form and attach proof of identity (valid ID) to recover your account within one business day.

Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT. You can use this link to access the form and provide the necessary information to our team (scroll down to If you can’t get a message at the phone or email on file Recover your account when you can't sign in.

I know that you need to call someone to assist you with your concern. Aside from this forum, you can reach our support team through chat or by requesting a callback. See the steps below to get a hold of a specialist:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you. 

I've also attached an article you can use to update your business info or customer email address in QuickBooks Online: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu....

Fill me in if you have additional questions about accessing your QuickBooks account or changing the password. I'm always here to help. Take care always.

I need help to get my subscription verify.  I have went in and changed my payment information.  But it is still having an error message of PSO36  and I still need to verify my subscription

Hi Post35ak!

There are possible reasons why you encountered the error PS036. I'm here to help you in fixing it.

First, let's make sure that both QuickBooks Desktop and the payroll tax table are updated so you'll have the latest fixes and patches. Check these links on how to update them:

• Update QuickBooks Desktop to the latest release

• Get the latest payroll tax table update

Then, open your Payroll Account Management portal and check if the payroll service shows Active.

1. Go to Employees, hover over My Payroll Service, and select Account/Billing Information.
2. Sign in using your Intuit Account login.  This will open the Payroll Account Management portal. 
3. Close the page.

Lastly, I suggest you reboot your computer. I added some links you can check. These help you in running payroll reports and managing your subscription:

• Run payroll liability balances report

• Create a payroll summary report

• Reactivate your QuickBooks Payroll subscription

Keep on posting here if you need more assistance with your subscription. Wishing you all the best!

I need to change my number

How do I change my number

Hi there, Akicodixon. 

It's my priority to help you make changes to your account info and update your phone number. 

If you wanted to update your contact number in your Intuit account, you can follow the steps below:

Here's how:

1. Go to this link: accounts.intuit.com.
2. Enter your QuickBooks Online credentials.
3. Select Sign-in & security menu, then click Phone. 
4. Click Change and enter your new number. 

Please see the screenshots below for your reference.

If you'll want to change the phone number that appears on your sales form in QuickBooks, here's how:

1. Go to the Gear icon.
2. Select Account and Settings.
3. Click the Company menu and go to the Contact Info section. 
4. Update the Company phone number and Save it.

I'll add this article as your reference on how to update company information: Change your business name, contact info, or EIN in QuickBooks Online.

In case you need help in updating your account setup, data, and security, reference these pages as your guide:

• Get started
• Contact Us

Don't hesitate to reply anytime if you have follow-up questions or concerns about updating your account information. I'll be here to help. Take care and have a good one.

I have had the SAME Problem for over two years since payroll records became workforce.  The phone number Intuit has is incorrect.  I have tried recovering my account, spent hours trying to get SOMEONE to fix it, but there does not seem to be ANYONE who can help with this issue. I was sent a new link from the company paying me but it still requires the phone number which is incorrect. SOMEONE needs to fix this.  

I appreciate your patience and all your effort, Math. I’ll make sure this incorrect phone number will be taken care of.

Here's what you need to do:

1. Take a photo of any valid government-issued IDs.
2. Fill out the form, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. You'll receive a reset link once your request is approved.

You can also change your email address or other info after, so you can manage your account continuously.

Moreover, you can visit this site that contains some information and tips to ensure you have everything ready for running your company and payroll: QuickBooks Support.

If you have any other questions or concerns besides your incorrect phone number, just let us know. The Community team is always here to help you out. Take care!

I don't get the code through the phone number, so every time it asks for verification code I was requesting to send through the email. However this morning after it sent the code through the email it requested a double check, giving me only option through the phone number (where I can't accesses).

I can only imagine the challenges you may have encountered while trying to resolve issues related to managing your account information in QuickBooks Online, CGS. I'm here to help you by providing guidance and pointing you in the right direction to find the appropriate resources for further assistance.

Given that you're no longer able to access your phone number and receive the verification code to log in, it would be advisable for you to contact our Customer Support team. They have the capability to access your account in a secure environment, thoroughly investigate the issue, and provide a resolution. Here's how:

Important: Please note the business hours to make sure experts are available for assistance.

1. Log on to the Public consumer chat page.
2. Type in your email address and name.
3. Enter your concern on the big rectangular field.
4. Once done, click on Start Chat.

Learn more on how to update or change your email address, user ID, password, and other information for your QBO company: Manage your Intuit Account sign-in information.

Here's an additional resource on what to do if you can't sign in to your QBO: Recover your Intuit Account if you can’t sign in.

Fill me in so I can help you further with account management or any specific questions about QuickBooks. Feel free to leave a comment below and mention me, so I will be notified and can respond promptly. Stay safe!