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Level 1

Attachments are missing

Attachments that were previously there are now missing.  How can I find them?  QB Pro 2016

 

Solved
Best answer 04-25-2019

Accepted Solutions
QuickBooks Team

Re: Attachments are missing

Hello there, cstrader. 

 

It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

 

You can also check this article for more information: QuickBooks Document Center: FAQs and common issue

 

I'm here to help you if you have further questions. 

View solution in original post

8 Comments
QuickBooks Team

Re: Attachments are missing

Hello there, cstrader. 

 

It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

 

You can also check this article for more information: QuickBooks Document Center: FAQs and common issue

 

I'm here to help you if you have further questions. 

View solution in original post

Level 1

Re: Attachments are missing

My attachment library is not appearing in my automatic backups. When I open the backup I see the company file and the restore instructions pdf which says :

"If you use Attachments and you have enabled back up of the attachments folder in the ‘Backup’ preferences." That is checked in my back up preferences. So where is it? 

SteveG

Level 1

Re: Attachments are missing

My backup does not contain the attachment folder and I have done the following: "If you use Attachments and you have enabled back up of the attachments folder in the ‘Backup’ preferences."

Is it possible I am not using attachments and how would I set that up? Or is there some other problem. It doesn't make sense that I'd have to locate the attachment folder and then drag it into the backup. What if it was on a broken drive and I was restoring from a backup drive? That folder needs to be with my backup, and it should go there automatically.  Agree? Or am I missing something? 

Steve G.

QuickBooks Team

Re: Attachments are missing

Hi @SGFiNEART1143,

 

Let me clear things up for you by sharing how attachments work with regards to the backup feature.

 

At this time, QuickBooks doesn't include Attached Documents when you create a backup. We advise our users to make a manual backup of the Attach folder which can be found in the same location as your QuickBooks company file.

 

In your situation, I suggest for you to paste the Attach folder into the same location as your restored company file.

 

Answers to frequently asked questions about QuickBooks Document Center are located in this article: QuickBooks Document Center: FAQs and common issues. This includes troubleshooting steps to common issues like missing attached documents, issues with scanning or attaching documents, or being unable to email transactions or send forms.

 

Don't hesitate to leave your questions or clarifications in the comments below, if you have any. I'll get back to you as soon as I can.

Level 1

Re: Attachments are missing

Sounds like I may be having a similar problem/question.  My customer is running QB2019 and has multiple company files as he has restored from backup on several occasions and it had broken the link in the attach files. 

 

They populated in the document center but were unreachable.  They also showed as attached to any invoices when looking in their register etc.

 

I copied all the existing attach folder and txn folders  and placed them in the newly created company folder because it was not existent in the newly restored backup and then repaired the linked documents via the company>repair links option.  When I clicked in the document center all of the files came up and the scans were there, however when looking in the register all file attachments were missing and no longer with the transactions.  Is there something I'm doing wrong, or is there even a way to have to do this?

 

QuickBooks Team

Re: Attachments are missing

I appreciate you for posting your concern here in the Community, @NOWITS.

 

I'm here to help provide some troubleshooting steps to isolate the attaching file issue in QuickBooks Desktop (QBDT).

 

Most probably this issue is caused by recovering a backup file which has damaged links and created a backup. Which removes the attachments.

 

What you need to do is reattach the files by going to Doc Center. Here's how:

  1. Browse to the location where your company file is stored.Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
  2. Make a new Attach folder.
    a. Rename Attach folder by adding "_OLD" to it.
    b. Create a new folder and name it Attach.
  3. Copy the contents from the old folder.
    a. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
    b. Create new sub-folders named Inbox and TXN.
    c. Copy and paste contents over to respective new folders from their old counterparts.
  4. From the QuickBooks Company menu, select Documents > Repair Attached Documents Links.
  5. Select Repair Links.

If the same thing happens, I recommend contacting our QuickBooks Desktop. They have additional tools to pull up your account and do a remote session to investigate this further. 

 

Here's how to contact our technical support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you can check this article to learn more about attaching files: QuickBooks Document Center: FAQs and common issues.

 

Please let me know how it goes by clicking the Reply button below. I'll be around to help if you have any other concerns. Have a good one. 

Level 1

Re: Attachments are missing

It is every attachment to every vendor bill. Any attachment I have ever uploaded to quickbooks including employee files. How do I get them back?

QuickBooks Team

Re: Attachments are missing

If you've recently moved your the working file (.QBW) to a different location, this can remove the attachments, Heidi3.

 

Let's look for the folder where you have previously saved the file. This way, you can get back the attachments. 

 

Once done, you'll have to re-attach the files or documents manually. Here's how:

  1. Open the transaction.
  2. Click the Attach File button.
  3. Click Computer, then select the attachment.
  4. Click Done, then Save & Close

Please know we're just right here if you need more help from us. 

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