Thanks for getting in touch with the Community, PattiB2021.
There's a few reasons your client could be receiving a missing PDF component message in QuickBooks:
- An outdated version of QuickBooks.
- A missing or damaged Adobe Reader application.
- They're using an outdated version of Adobe Reader.
- Microsoft XPS Document Writer is turned off in Windows settings.
Since they're encountering the message, I'd initially recommend having them confirm they're using their latest version of QuickBooks.
Here's how:
- Open QuickBooks.
- Press F2 on your keyboard to open the Product Information window.
- Check your current version and release.
Here's our current latest releases for each supported version of QuickBooks:
- QuickBooks 2024 - R11_43
- QuickBooks 2023 - R15_29
- QuickBooks 2022 - R18_40
If they're not on the latest release, they can try updating:
- In your top menu bar, go to Help, then Update QuickBooks Desktop.
- Select Update Now, then Get Updates.
- Close and reopen QuickBooks to install the update again.
If the message continues displaying, they can move on to troubleshooting with their QuickBooks Tool Hub. If you need to do any additional troubleshooting with Microsoft XPS Document Writer or Adobe Reader, you can check Microsoft and Adobe's websites for steps.
In the event it continues displaying after they've checked everything, they'll want to get in touch with our Customer Care team. An agent will be able to pull up their account in a secure environment, conduct further research with them, and create an investigation ticket if necessary.
I'll be here to help if there's any additional questions. Have an wonderful Wednesday!
