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Level 3

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

 
Solved
Best answer May 22, 2020

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Highlighted
QuickBooks Team

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

Hi Brian!

 

I'll help you on questions 5 and 6 since Mirriam is already out of the office.

 

Good news because QuickBooks has a Location tracking feature that lets you tag locations in your transactions. Then, you can run the Profit and Loss by Location report to see your net profit per company. You can try this using the QuickBooks Online Test Drive account.

 

To enable the feature:

  1. Click on the Gear icon and choose Accounts and Settings.
  2. Click the Advanced bar and click on the Categories section. 
  3. Put a checkmark in the Track Locations checkbox and choose a label.
  4. Click Save and Done.

To add a list of location names:

  1. Click the Gear icon and choose All lists under LISTS.
  2. Select Locations.
  3. Click the New button and enter the information of the first location.
  4. Click Save, and create a new one for the other business.

After enabling this feature, you will see a Location field on the transaction pages, where you will choose the names you create. Please refer to the screenshots below. You can click on them for a better view.

 

Location field.PNG profit and loss by location.PNG

 

I've noticed that you have a few questions posted here. We appreciate it that you're utilizing this medium to get help with QuickBooks. You can also run through the QuickBooks Online articles if you need quick references in the future.

 

Let us know if you have additional questions about the feature. Have a great weekend, Brian!

View solution in original post

11 Comments 11
Highlighted
Level 6

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

I know there have been some issues with the chat feature. 

I have NEVER had luck with it.  If you really need to contact someone at Intuit, you should maybe request a callback. It's quicker.  I requested 2 chats, back in January.  I'm still waiting.  Lol

 

You can always ask your questions here, in the forum, and see if anyone might be able to help.  

 

Good luck.  

Highlighted
Moderator

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

I'd love to help you with your issue about QuickBooks Online (QBO), @pam-redsbarber.

 

May I know what specific help you need? I can answer some general questions or concerns you may have about QBO. Simply click the Reply button below, and I’ll do what everything in my power to assist.

 

However, if you still wish to contact our Customer Care support, it's possible that the chat business hours are off when you tried contacting us. You can check our Support hours and types article for guidance.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

As always please let me know how this goes or check back if you need help with QBO. Have an awesome day!

 

 

 

**Say "Thanks" by clicking the thumb icon in a post.
**Mark the post that answers your question by clicking on "Accept as solution".

Highlighted
Level 3

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

Thanks… how do you request a callback?  I don’t recall seeing that as an option?

Highlighted
Level 3

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

Hi Mirriam,

I’ve posted the first four of my questions in separate posts….it would be great if you could help with questions #5 & #6

 

1 – Subsequent A/P and A/R transactions after year-end/audit period.  Need to list the details (ck#, ck date) of A/P outstanding as of year-end paid after and provide the details of cash received (i.e. ck#, deposit date) after year-end of A/R outstanding at year-end.

2 – An Qkbks Desktop Customer lost / forgot their admin password (I want them to start closing the year… once we complete the audit.. the TB from last year… which Tied to the audit report has changed and they have no idea what has changed.  As you can imagine.. is a problem)

3 – New online customers not showing up under firm (they are already QkBks online customers that will continue to pay Intuit directly)… I can see them.. but no one else at our firm.

4 – I’m new and interested in training (CPE credits) for QkBks.  Want to know what’s recommended / appropriate

5-Can I use the location function like a class (client already uses classes for other purposes).  Basically I want to use location to capture costs between two sister companies.  Most of the cost / activity will go thru one of the sister companies.  I will manually consolidate the sister companies via excel for now… but I want to easily tease out / identify the transactions in the P&L reports that belong to the sister company.

6-Is there a test company I have access to play around in.. to see how functionality works, post transactions etc… It would be nice to test certain things before doing in a client’s data base

 

Thanks in advance,

Brian

Highlighted
QuickBooks Team

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

Hi Brian!

 

I'll help you on questions 5 and 6 since Mirriam is already out of the office.

 

Good news because QuickBooks has a Location tracking feature that lets you tag locations in your transactions. Then, you can run the Profit and Loss by Location report to see your net profit per company. You can try this using the QuickBooks Online Test Drive account.

 

To enable the feature:

  1. Click on the Gear icon and choose Accounts and Settings.
  2. Click the Advanced bar and click on the Categories section. 
  3. Put a checkmark in the Track Locations checkbox and choose a label.
  4. Click Save and Done.

To add a list of location names:

  1. Click the Gear icon and choose All lists under LISTS.
  2. Select Locations.
  3. Click the New button and enter the information of the first location.
  4. Click Save, and create a new one for the other business.

After enabling this feature, you will see a Location field on the transaction pages, where you will choose the names you create. Please refer to the screenshots below. You can click on them for a better view.

 

Location field.PNG profit and loss by location.PNG

 

I've noticed that you have a few questions posted here. We appreciate it that you're utilizing this medium to get help with QuickBooks. You can also run through the QuickBooks Online articles if you need quick references in the future.

 

Let us know if you have additional questions about the feature. Have a great weekend, Brian!

View solution in original post

Highlighted
Level 2

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

I have clocked over 15 hours with 5 Advisors within my first 12 days of owning QB Enterprise. I have been old to instruct Microsoft to uninstall and reinstall Windows. I never had trouble with Windows before, my PC is working well, and nothing is out of order except Enterprise. Prior Accountant Pro worked fine.  Transfer/installation of 3 big files 6/5/2020: Pro Accountant 2016 data, and 2018 data, and 2020 data. Reference no. [removed]. Please let me send an email. I never was given Priority Circle privileges or informed how to apply when I asked.  Before I purchased the Enterprise, I was directed to a more specialized technical support . I was anticipating a problem of this scope and he was very helpful. Can this matter be escalated?

Highlighted
Level 2

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

I'm very unhappy because I can't get any attention for my difficult problem. I have working with 5 advisors for 15 hours since my install 12 days ago. Don't these nice young people have administrators to guide them? One said he had 8 weeks of training which good. I would be happy to pursue other pathways. I find chat helpful.

Highlighted
QuickBooks Team

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

This is not the kind of service we want you to experience in QuickBooks, @schultz2020. But, I assure you there is full of experts who are knowledgeable in all aspects of QuickBooks, and we're always pleased to help you along your way to success. You may find our Pro-Advisor available within your specified location. Here's how to search a Pro-Advisor:  

 

  1. Go to Find-a-ProAdvisor website.
  2. Click Get Started.
  3. In the Find a pro window, tell us what you need to help with?, then click Next.
  4. Choose the industry or type of business you have, then click Next.
  5. Select the specific QuickBooks version you're using for your business, the click Next.
  6. Enter the specific location or address of the accountant.
  7. Click Search

 

 pro a..PNG  

 

That should do it! You'll then see a list of accountants available within your specified location.  

 

As always, you can reach out also to our Customer Support team, for further assistance. As they have the tools to pull up your account in a secure environment and answering any questions you may have.  

 

You can always visit us here in the Community if you have other questions about the Find a Pro-Advisor Program. Have a great day!

Highlighted
Level 12

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

@schultz2020 

It seems you have QBES 2020 and need to migrate old data files. Did you encounter any error code?

Highlighted
Level 1

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

I also am having troubles.  The chat feature generates no response 

Highlighted
Moderator

Is anyone else having issues contacting Intuit? I've tried to use the chat feature for the last couple of days... but it doesn't appear to be working?

Our Chat Support team has a specific business time, aa11236.

 

You may have contacted them after their office hours. This can be the reason why you didn't get any response from them.

 

Our Chat support team is available every Monday to Friday from 6:00 AM to 6:00 PM PST. Then, every Saturday between 6:00 AM to 3:00 PM PST.

 

If you're using the QuickBooks Online Advanced version, you may contact them any time and any day. 

 

Here's an article that has the list of our contact support: Support hours and types.

 

Tag my name if you need some assistance. I'll be happy to help you. Take care!

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