I'm having the same issue and none of the "fixes" have worked for me either. I have to login to the EFTPS website to make the payments. It's very annoying!

I'd also feel upset when something doesn't work the way it's intended to, @kerimoe.

Since all suggested fixes didn't work, I recommend reaching out to our support team. They can open a case for you or escalate this issue for further investigation.

You can follow the steps given by my peer @Jessica_young to get in touch with one of our representatives. Just make sure to review our support hours guide so they can assist you promptly.

For now, you're on the right track in paying your taxes through the EFTPS website.

Also, you have the option to change your bank account for your e-payments. For more tips, please head to this link: Understand e-payments in QuickBooks.

I can always give you additional EFTPS insights if you need one. I'm here to lend a hand.

Just adding information for all on this thread - EFTPS now REQUIRES a password change every 13 months for those of us paying through a 3rd party platform like QuickBooks Desktop.  They will NOT tell you this on the EFTPS website, and your existing password will still work to log in there, even though it is expired for QB payment purposes.  You will need to log in to EFTPS and change your password.  Then when you next pay your taxes through QB, you will need to update the saved credentials on the payment confirmation screen.  Since QB doesn't allow you to update these unless you are actually making a payment, and won't show you what is stored there at any time, this can create extreme frustration.  The next time you pay federal payroll taxes, take care of each of these steps, then mark your calendar for next year, because it will happen again!  

Also, you can send a request for a waiver of penalties, citing the situation, in response to the penalty notice.  The government had been pretty understanding of the situation last fall when they instituted the change.  I'm hoping they will continue that understanding at least through this first annual change.

As the original poster of this question, I can report that I am still, eight months later, not able to process EFTPS through the QB Desktop program.  There is nothing wrong with the internet password or login information with EFTPS, or the way it is entered in QB.  This problem just suddenly occurred at the beginning of the year, after having worked perfectly up until that time.

I will tell you all that I have tried all of the tips and tricks that the Intuit/QB teams have suggested, none of which is particularly high tech or other than routine maintenance.  None of it has worked.  I had a telephone consult with a tech specialist who recommended running database utilities, verifying, and compressing the data. That was all done, no errors found in the data file, yet the federal tax payments function still comes back with an error.

The next step recommended was to allow a QB tech person to work with the data to the tune of about $800.  No.  Just no.

Yes!  Clearly a TON of us are having this issue and Intuit needs to fix it.  I know how to change a password, I know how to handle a rejected payment, I know about unclicking remember password and manually reentering it.  None of this is working.  My EFTPS passwords are all fine, and I don't have time to go to the website and pay them all manually.  

each of us having to open up a case file individually is ridiculous, when it's clearly a software issue with the 2021 QBD

QB Enterprise 2020 here.  It seems I finally got our QB Accountant 2020 clients to work.  Ugh this has been terrible.

Quickbooks has so many useless popup windows, how about putting some purpose behind one and TELLING US CLEARLY WHEN AN IRS PAYMENT HAS BEEN REJECTED!!!!!!!!!!!!!!!!!!!!!!!!

I have had the same issue with the same results.  Why do we have to sit on hold for hours and let YOUR QB team tie up our computers and our time that is very valuable?  Are you not able to work with your wonderful team and get this resolved.  I see this has been going on since May 2020.  Please just get this problem 
FIXED ASAP so we can work.  This is not a plus for the company you work for.  
Get them on it ASAP!!!!!!

This is the 2nd problem I've run into today.  My payments have NEVER been rejected by EFTPS until the first payment of 2021.  Please please please fix this!!!

I just got off the phone with support - they are stating that you MUST Change your password on the EFTPS site every 3 months ((or when EFTPS Thinks you need to)  THen update in your quickbooks file and DO NOT Check the box to save info for next time - so be sure to record your password and pin somewhere where you can access for the next tax deposit.  This is a real pain when you have multiple companies you process payroll for.

According to "Support"  EFTPS is now requiring you to log in from a browser and change your password - then go back into QB and submit the payment with the new password - you cannot have the remember me box checked for this to go through - so be sure to record your PIN and password - since you will need to reneter the next time you try to make a tax deposit - hop this saves someone some time -  This is a pain when you have multiple companies  

As of Jan 10, 2021 its also happening to me after following all suggestions on this thread.  These automated replies are ridiculous. 

I did everything in every post in this thread - none of it worked.

Still rejecting - had to manually pay through EFTPS

Was hopeful about resetting pasword on EFTPS website, then trying again in QB while unchecking the 'remember' box.... no dice.  Tried it twice for both of my companies.

I'm not going to waste my time on a support call.  I've been dragged through that process one too many times... hours later I get off the phone and am no better off.  I know tech support has to take you through all the mundane steps, but dear god...  I don't have hours to spare nowadays.

Intuit - is there any way of skipping the front line tech-support soldiers and going straight to a live, human, high-level tech support engineer who would have already read this thread and can take it from there?  Or could you just pass this along to one of them so they can find the real issue and report back?

Did it to me, also. This happened c. 2 years ago and I was stupid enough to fall for their explanations and to follow their instructions like a bleating sheep. 

I really admire the corporate policy of pretending that issues are new and simple to fix, when they have to know that it is an ongoing software fubar and the fix is going to hurt like crazy.

After reading all of this and having the same issues.  I guess I'll just pay the multiple taxes through the EFTPS site rather than QB because they obviously lack the ability to fix.

You are right about paying through the EFTPS, none of the solutions have worked. My team and I spent hours with QB support in the last week. No workable solutions. QB payroll has serious problems and are not being honest to the community about offering a reliable payroll service.

QB is in a pretty sorry state when you pay for a payroll service and it is simply unreliable.

I will just manually pay Federal payroll liabilities moving forward until I can move my clients to a service that works. My team and I spent hours on the phone with QB support and all of the above fixes did not work.

Last summer it was Quarterly payroll reports miscalculating. Now this. 

I as well contacted the payroll support team and they did not have an answer - and it’s obviously not just myself with the issue! We even changed the EFTPS password completely and attempted again with the QB rep looking in and it still didn’t resolve the problem. 

I as well contacted the payroll support team and they did not have an answer - and it’s obviously not just myself with the issue! We even changed the EFTPS password completely and attempted again with the QB rep looking in and it still didn’t resolve the problem.  So it’s not a matter of the Pw being changed every 3 months(which honestly makes zero sense as no one wants to pay someone else’s payroll taxes)

I can see the importance of filing your Federal Tax payment on time, @Alvie12.

Please know this isn’t what I want you to experience with us. Allow me to help and make it up with you. I’ve got some troubleshooting steps we can perform to get around this issue.

When using E-Pay in QuickBooks Desktop (QBDT), you’ll need to update your password to match your EFTPS password each time you make an e-payment.

Before we change your EFTPS password, let’s update your QuickBooks to the latest release and download the latest tax table update. Keeping your software updated prevents unexpected issues within the program.

Once done, here’s how to update your EFTPS password:

1. Go to the Payroll Center, and select the Pay Liabilities tab.
2. In the Pay Taxes & Other Liabilities section, select the federal liability to e-pay, and select View/Pay.
3. Verify that E-payment is selected, and select E-pay.
4. Clear the Remember My Information for next Time checkbox.
5. Enter your 4-Digit PIN and new EFTPS Internet password.
6. Fill in any other missing information, and select Submit when done.

You can also check this article for more details: Update your EFTPS Internet password.

When everything is all set, you might want to check this link for guidance on how to check the status of your E-Pay: Check e-file or e-pay status.

If the issue persists, I recommend reaching out to our Support team. I understand you already contacted them, however, they have the tools to securely check your account. They can also create an investigation ticket to look further into why you're unable to update your EFTPS Internet password.

Let me know if there’s anything else I can help you in filing your taxes or in managing your account. You’re always welcome to share them with me. Take care and keep safe.

Your suggestion makes perfect sense. but doesn't work. I did this several times. My password with EFTPS hasn't changed in over a year and I just logged in last week. earlier payments this month were accepted WITH NO CHANGES TO THE PASSWORD OR SET UP. this is a QB issue that Intuit should address and make right with the tax agencies if anyone gets hit with penalties because of their software issue!!!

Hey everybody,

I came back to maybe help someone else who is about to throw their monitor out the window.

So, you'll see my past last month about being just as frustrated as everyone else and the answers not helping.

Well, I _think_ I've figured out the secret  - and Intuit's answers are partially correct, but incomplete.

After I made that post, I just gave up and paid it manually thru the EFTPS system.  I kept researching, and found a few things:

• Yes, EFTPS is starting to require regular password changes, which is what prompts this mess to happen.
• Yes, you need to change it on the EFTPS website.
  • A related warning - your new password needs 14 characters.  Be sure to do that because EFTPS only allows a password change every 10 days.  See: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/trying-to-pay-our-eftps-toda...
• Yes, you need to follow the instructions Intuit has provided to clear out your info in the QB submit window and put your new info back in.
• HOWEVER, it seems that there is some sort of delay between changing your password on EFTPS and it propagating through their system to reach the area that allows Quickbooks to login with it.  

I don't remember how long you had to wait.  Unfortunately, I came across this information a month ago and forgot where I read it, so if anyone else finds it, please post here to save the sanity of future QB users.  I just paid my January taxes and it went through.

INTUIT SUPPORT:  Please take note, if others start verifying that this is the correct solution, please add this to your knowledge base for your automated replies.

I have been having that problem also the past couple of months. I changed my password and put the in password in Quickbooks and it still rejected it. I have to log in to EFTPS and file their too. That website accepts my password.

I'm having the same problem. did they fix it for you?