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message in payroll quickbooks ran into an error while trying to send your usage data

i am getting a message when i go into payroll which states quickbooks ran into an error while trying to send your usage data...

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Level 1

Re: message in payroll quickbooks ran into an error while trying to send your usage data

 
QuickBooks Team

Re: message in payroll quickbooks ran into an error while trying to send your usage data

Hello, @subsplus85.

 

Thanks for reaching out to the Community about receiving an error while trying to run payroll. I'll be happy to help.

 

If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform. The first I recommend, is to clear cache.

 

To clear cache in Chrome:

  1. Select the More icon ⋮ on the upper right.
  2. Select Settings.
  3. Select Advanced at the bottom of the page.
  4. In the Privacy and security section, select Clear browsing data.
  5. Check the Browsing history box.
  6. From the Time range drop-down, choose All time.
  7. Check the Cached images and files box.
  8. Select Clear data.

After clearing cache, if you're still receiving an error message, please try the steps here.

 

Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

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