Question

message in payroll quickbooks ran into an error while trying to send your usage data

Forum|Forum|7 years ago
March 19, 2019
21 replies
47 views

i am getting a message when i go into payroll which states quickbooks ran into an error while trying to send your usage data...

QuickBooks Online

S

SterlingD

Hello, @subsplus85.

Thanks for reaching out to the Community about receiving an error while trying to run payroll. I'll be happy to help.

If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform. The first I recommend, is to clear cache.

To clear cache in Chrome:

Select the More icon ⋮ on the upper right.
Select Settings.
Select Advanced at the bottom of the page.
In the Privacy and security section, select Clear browsing data.
Check the Browsing history box.
From the Time range drop-down, choose All time.
Check the Cached images and files box.
Select Clear data.

After clearing cache, if you're still receiving an error message, please try the steps here.

Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

C

Cas9

I don’t believe I have chrome , Microsoft edge

C

Cas9

Thanks for trying the steps shared by my colleague, @Cas9.

Let me route you to our Customer Care team. This way, we can further look into the root cause of this issue.

Since this is a public discussion, it would be best to contact our support agents whenever there's a need to verify account information. This way, they can take a closer look at the issue within your QuickBooks account.

Here's how to reach them:

From the (?) Help icon, click on Contact Us.
Enter your concern and click on Let's talk.
Choose either Start messaging or Get a call.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

I'll share the article about the list of payroll reports available in QuickBooks Online.

I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future. I'd be glad to help you all the way.

So grace why can’t we make this simple and provide me with contact info ?, the original

Message within quick books leads me to your community , where is this page that your showing me ? I have tried the link and it is another series of communities that leads to a dead end with no contact ?

i have tried fruitlessly to contact someone

for help to no avail , what it looks like is I need a tech to guide me on this , how does that happen

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