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subsplus85
March 19, 2019
Question

message in payroll quickbooks ran into an error while trying to send your usage data

  • March 19, 2019
  • 21 replies
  • 51 views

i am getting a message when i go into payroll which states quickbooks ran into an error while trying to send your usage data...

21 replies

SterlingD
March 19, 2019

Hello, @subsplus85.

 

Thanks for reaching out to the Community about receiving an error while trying to run payroll. I'll be happy to help.

 

If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform. The first I recommend, is to clear cache.

 

To clear cache in Chrome:

  1. Select the More icon ⋮ on the upper right.
  2. Select Settings.
  3. Select Advanced at the bottom of the page.
  4. In the Privacy and security section, select Clear browsing data.
  5. Check the Browsing history box.
  6. From the Time range drop-down, choose All time.
  7. Check the Cached images and files box.
  8. Select Clear data.

After clearing cache, if you're still receiving an error message, please try the steps here.

 

Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

Amy Appleseed
January 19, 2024

I tried all of these things and nothing worked. So it seems this thread isn't even trying to solve the original problem any more, just solving the problem of how to even get a QB representative on the phone or in a chat. SO. The software doesn't work and that's a SECONDARY problem? Jesus. Do better. 

AbegailS_
Level 6
January 20, 2024

I know how important to ensure that your payroll runs smoothly. This is certainly not the experience we want you to have. I'm here to route you to the right department that can help you resolve your this issue, Amy. 

 

Since all the troubleshooting steps didn't work, I recommend contacting our support. They can check your account to ensure all is set up and organized. They have tools to determine the root cause of your concern. Here's how:
 

  1. Click Help inside QuickBooks Online.
  2. Choose Contact us.
  3. Enter a brief description of your issue, then hit Continue.
  4. Tap either Start a chat or Get a callback.


Additionally, you can check this article for more information about managing an account in QuickBooks: Add, edit, or inactivate an employee. 

 

If you need help viewing information about your business and employees in QuickBooks, we can read this article: Run payroll reports in QuickBooks Online Payroll.

 

I'm only a few clicks away if you need assistance managing and running payroll. It's always my pleasure to help you out.

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