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S
subsplus85
March 19, 2019
Question

message in payroll quickbooks ran into an error while trying to send your usage data

  • March 19, 2019
  • 21 replies
  • 47 views

i am getting a message when i go into payroll which states quickbooks ran into an error while trying to send your usage data...

21 replies

S
SterlingD
March 19, 2019

Hello, @subsplus85.

 

Thanks for reaching out to the Community about receiving an error while trying to run payroll. I'll be happy to help.

 

If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform. The first I recommend, is to clear cache.

 

To clear cache in Chrome:

  1. Select the More icon ⋮ on the upper right.
  2. Select Settings.
  3. Select Advanced at the bottom of the page.
  4. In the Privacy and security section, select Clear browsing data.
  5. Check the Browsing history box.
  6. From the Time range drop-down, choose All time.
  7. Check the Cached images and files box.
  8. Select Clear data.

After clearing cache, if you're still receiving an error message, please try the steps here.

 

Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

C
Cas9
September 1, 2020

I don’t believe I have chrome , Microsoft edge 

C
Cas9
September 2, 2020

I'd like to jump in and help you out, Cas9.

 

Based on the context of your posts, I would say you are using QuickBooks Desktop Payroll. I can also say that you have already tried the steps in this article since you've already checked your time zone settings: Error - QuickBooks has encountered a problem sending your usage data.

 

There is another article you can follow to troubleshoot this error. You can check this out before contacting support because they'll also tell you to do the same thing: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

 

If the steps won't work, please contact our Support team. They are available from 6 AM - 6 PM PST Monday-Friday and 6 AM - 3 PM on Saturdays.

  1. Click on Help and select QuickBooks Desktop Help.
  2. Select Contact Us at the bottom.
  3. Enter a summary of the scenario and click Let's talk.
  4. Click on Message an Agent.

You can always go back to this thread if you have other questions in mind.


Jess T ,yes I have pro 2020 desktop with enhanced payroll ,where am I finding the tab that displays (help)  then (quickbooks desktop help) option? It’s not on my page in quickbooks,when I click on support I’m only getting a showing of the times you displayed not the tab option to click on , direction to that page would be appreciated 

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