EFTPS 4digit pin and 941 e-file 10 digit pin not carrying forward

Thanks for bringing this up in the Community, @apowers.

Before doing some troubleshooting steps to resolve this unexpected behavior, let's ensure your computer meets the system requirements of QuickBooks Desktop (QBDT). Then Update QuickBooks to the latest release and your Payroll Tax Table. These updates provide the most current and accurate rates and calculations for supported state and federal tax tables, payroll tax forms, and e-file and payment options.

Once done, let's isolate this concern for possible damage by running the verify and rebuild tool. This is a built-in tool that auto-detect and self-resolves any minor company file data issues. Here's how:

To Verify Data:

1. Go to the File menu.
2. Choose Utilities.
3. Select Verify Data.

• • If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage.

To Rebuild Data:

1. Click the File menu.
2. Go to Utilities and select Rebuild Data.
3. Hit OK to back up your company file.
4. Wait until the Rebuild is complete.
5. Click View Results.

 You can click this article for detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

Just to confirm, did you receive any error messages when trying to make an EFTPS payment or e-file a form? Any additional details will be much appreciated.

I'm also adding these articles that tackle making tax liability payments and handling payments in QBDT:

• Update your EFTPS Internet password
• E-pay 940 and 941/944 tax forms
• Handle an e-payment that has been rejected by the agency.

If you need to review the taxes and contributions, you can run the payroll summary report, check out this article for the steps and details: Customize reports in QuickBooks Desktop.

Don't hesitate to leave a comment below if you have any additional questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one, @apowers.

None of the items you listed will correct the problem I am having.  I tried all of your suggestions, I am totally up to date with the program, I don't get any error making a EFTPS payment, but the only way to make one is to manually enter the 4 digit pin an password every time and for every client when I make a EFTPS payment.  It is a bug in the program, please advise your engineers so they can fix it.

Thanks for posting here with this payroll form concern, @apowers.

We want to make sure this is taken care of by the correct department. While the steps provided by my colleague didn't remove the problem, the best team to help you out with this is our Payroll Support people. They can check your account and provide additional troubleshooting steps or get this escalated for a fix.

Use these steps to contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Please update this thread on how the call goes. I want to make sure you're taken care of, and I'll be right here if you need other help with QuickBooks. Have a good one.

I have been talking to numerous QB support team, and none of them even understand the problem, I can't call them because they just don't get it. I need someone on your end the see if they can re-create the problem, if not then there must be something wrong with my software.  This happens on multiple computers, and I spoke with a colleague, and it is happening to them also.

Hi there, @apowers.

I appreciate that you've provided extra details of your issue and letting us know that you've discovered one of your colleagues are having the same issue. 

Upon further research for this concern, I found an open investigation (INV-63359). Please know that our engineers are working diligently to get this matter resolved as soon as possible. 

I recommend contacting our Support Team and providing them with the investigation number. This way, you can be added to the list of affected users and will be notified once it's been resolved. 

We appreciate your patience. Please let me know if you have any questions or concerns. Take care! 

I have the same problem, for me become in a nightmare, because i have to use a lot of pin and password for my client, and obviously is software problem. I recommend don't use QB 2022 until they fix the problem. 

RE: Upon further research for this concern, I found an open investigation (INV-63359). Please know that our engineers are working diligently to get this matter resolved as soon as possible. 

No one really believes that.

@Tori B  RE: Please know that our engineers are working diligently to get this matter resolved as soon as possible. 

Well, as expected, that time - "as soon as possible" - has now passed. It's been 10 days since you posted this, and longer since the INV-63359 investigation has been opened.

Intuit it quite capable of churning out a patch in two weeks - when they want to. That hasn't happened, and so it can only be surmised that your engineers are in fact not working diligently to get this matter resolved as soon as possible.

This same thing is happening to me with QB Accountant 2022.  My passwords and PINs for filing and paying are not carrying forward.  Any news on this?

I appreciate you following up on this thread, corbyschmidt.

For now, the most recent news that I have is that our Payroll Team is actively working to determine why users getting this issue. We are still investigating this unexpected behavior.

Our engineers are all hands on deck working together for an immediate fix to sort everything out. While they do, I would advise you to get in touch with our QuickBooks Support and have them attach your account information to the ongoing investigation. Any progress will be communicated via email.

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
   
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. Give a brief description of your issue and click Continue.
   
5. Then choose a way to connect.
   

For your payroll references, check out these articles. These will provide you links on how to manage your payroll services as well as steps on how to check e-file status:

Pay and file your payroll taxes online.

Check e-file or e-pay status.

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you need other help with QuickBooks. Have a good one.

I'm having the same problem.  Updated to 2022 - same computer.  Even though I check the box to "remember this information for next time" it doesn't and I have to re-enter, which means I have to find my password and PIN.

Thanks for joining this conversation, @e1d inc.

I appreciate you sharing the steps you've done to get this working. Allow me to chime in and share some information about the issue you're getting in QuickBooks Desktop (QBDT).

Currently, our product engineers are still working regarding this odd behavior after upgrading to QBDT 2022. If you haven't contacted our Support team yet, I highly suggest you do so, so you'll be added to our notification list. This will also help our engineers determine the number of affected users.

To reach them, you can follow the steps shared by my colleagues above or refer to this article: Contact QuickBooks Desktop support.

An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

I'm also adding these articles that tackle managing payroll in QBDT:

• Pay and file your payroll taxes online.
• Check e-file or e-pay status.

For tips and other resources, I recommend visiting our website for future reference: Self-help articles.

I want to make sure everything is taken care of for you, so let me know if you need anything else about QBDT and Payroll. I'll be here to assist. Take care and have a good one.

On the screen where it is asking for the Pin numbers just under that box is a small box to check

it says remember this for next time. If you check that box you won't have this problem again.

@Rose-A 

RE: Our engineers are all hands on deck working together for an immediate fix to sort everything out. 

Wow, this must be really important for everyone - all hands - to be working on it for an "immediate" fix!

Now that it's been two weeks, have they figured it out? It doesn't seem that complicated...

That box doesn't work with version 2022

Obviously, yo are not working with QB 2022 - this box do not work in 2022 version

I am working in 2022.  why would they keep the box in the application if it doesn't work?  why would they get rid of a convenient feature?

Hi there, e1d inc. 

As of the moment, our engineering team is still investigating this unexpected behavior. Rest assured, they're working hard to resolve this issue permanently.   

To ensure you'll get an update about the resolution status, I recommend reaching out to our Customer Care team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out, and I'll also keep this thread on track.  

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

I want to make sure your issue gets prioritized, so I'm including this resource for the support hours. It has times when support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.

Your utmost patience is highly appreciated. If you have other questions or concerns that need immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

Any news? The engineering team still working hard? with no results?

Hello, tunuyan. 

Good news! I've checked with our engineering team, and the Investigation has already been closed and resolved. I have troubleshooting steps to ensure that you'll be able to carry over the 4 and 10 digit pin every time you e-payment or e-file a form 941 in QuickBooks Desktop.  

Though, the new PIN does not save the 1st time a customer uses it, it will only save after the next transmission as stated in this help article Update your EFTPS Internet password.

To change your password in QuickBooks Desktop when making an e-payment: 

1. From the Payroll Center, select the Pay Liabilities tab.
2. In the Pay Taxes & Other Liabilities section, select the federal liability to e-pay, and select View/Pay.
3. Verify that E-payment is selected, and select E-pay.
4. Clear the Remember My Information for next Time checkbox.
5. Enter your 4-Digit PIN and new EFTPS Internet password.
6. Enter any other missing information.
7. Select Submit.

The next time you make e-payment, re-enter your 4-Digit PIN and EFTPS Internet password, and select the Remember My Information for next Time option. 

I've included these articles that'll guide you when you e-file your forms in QuickBooks Desktop. 

• E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll.
• Check e-file or e-pay status. 

In case you'll need assistance in e-filing your tax forms in QuickBooks, don't hesitate to get back on this thread. We're always here to help you. Stay safe!

Last time I ran payroll, it appears the problem was solved.  My password/PIN were remembered.

Last time I ran payroll password/PIN were remembered.

Thanks for following this thread, e1d inc.

There has been an ongoing investigation about EFTPS Information being saved when using QuickBooks Desktop (QBDT). Our team of engineers is working closely in finding a resolution as soon as possible. 

While we continue to investigate this issue, please give us a call so we can add your company details to the affected users. This way we'll be able to easily disseminate updates by emailing you. You can have this investigation number as a reference: INV-63359.

Here's how you can reach us:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

 To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

You can visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Thank you for your patience and understanding. I'm always here if you need my help.

So is it fixed or not Admin Charles????? Cause the message from Aileen (can't see it anymore) just before your s says iit was fixed. Guess what? it's not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I've been e-filing 941s since 2013. Up till 10/7/21. Tried to e-file the 4th quarter of 21 just now....10 digit e-file PIN is missing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Box just below is ticked to remember the information above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

WHERE IS MY 10-DIGIT PIN?????????????????????????????????????????????????????????????