JessT

Thank- you for your comment.  I do not have direct payroll deposit.  I do e-file payroll tax payments though.  When i started quickbooks online, i set up a business checking account and and a tax checking account.

I  have been using the business checking account for payroll checks and then transfer the payroll taxes that are due to the tax checking account.  When paying the taxes i would use the drop down arrow to tell where to post the payroll taxes to come out of the tax account.. This has been working correctly, then in January 2022 this did not work.  I reached out to quickbooks online support and this what they told me.

You are only able to use 1 checking account within payroll, (payroll and taxes) must be the same.  They had me change all payroll & tax setting to reflect the same account.

If you have found this not to be true, let me know.

thank-you

Cindylou

That is my experience, as well. Started a few months ago, so there has to be a bug. I’ve used QB for years and saw this happen before, but they fixed it. It started happening again a few months ago, though. QuickBooks developers need to fix the issue and stop telling the people who use the product that there isn’t an issue. 

Hi amydean,

I just wanted to tell you that i replied to JessT (quickbooks team) post from yesterday.  

I do not have direct deposit and i do not not know if there is a difference in how e-filing works.

i have not heard from quickbooks on a fix for our problem.  I am not sure if they really know that there is a problem.....

When i called the customer service rep. they said i  could only use 1 checking account for payroll  and had me change all the payroll setting.  i also asked when did this change in their software go into effect?  I did not get an answer.

If you have any news, let me know

thank-you for your comments :)

I want to correct the confusion about using checking (business and taxes) accounts, @CINDYLOU1.

I'll share additional facts about checking accounts in QuickBooks. This way, I can guide you accordingly. 

I agree with our support that you can only use or register one checking account for electronic payment in QuickBooks Online. 

But for posting the manually added paycheck and taxes, you can use two checking accounts in QuickBooks. You can refer to the screenshots below and provided by Jess in this thread for more understanding: 

Can I request a screenshot of which page has been changed or can no longer be modified? This way, I can double-check it accordingly and provide you with the most relevant information on this matter. 

Further, check out these articles below on how to modify your payroll settings and manage your employee payments in QuickBooks: 

• Change your accounting preferences in QuickBooks Online Payroll
• Get answers to your payroll tax payment and filing questions

I'll be waiting for your screenshots. Also, feel free to ask any questions about your QuickBooks account. Happy to help. Keep safe, CINDYLOU1.

As of a few weeks ago, we are now able to pay payroll tax liabilities from an account other than the main checking account. Thank you, QuickBooks programmers!! This is an enormous improvement! I'm not sure why it took several months to get this issue resolved, but I'm very happy that it has now been resolved.

Sorry, I should have been more nuanced in my reply - we can "pay" liabilities from a separate account, but we do not use electronic payment in QBO. We make payments directly on EFTPS and state tax websites, then enter these payments in QBO. QBO allows us to choose a different account to enter these payments rather than forcing us to use the main checking account as they did for several months.

AND here we go again!  Another stupid update and you no longer can select what bank account to pay the payroll taxes out of.  WHY do the engineers think it benefits changing constantly!!!!

Thanks for joining the thread, @amcabee.

As I check here on my end, we have not received any updates or changes when paying taxes. There are also no reports of being unable to select a bank when recording tax payments. Since you're unable to choose a specific account on your end, we'll need to further investigate the issue. Also, may I know what payroll version you're currently using? I'd also like to ask which tax you are trying to pay. This way, I can provide you with a suitable solution to your concern. You can add a screenshot below so we can see what's happening on your end.

Feel free to get back to this thread. Take care.

QB online and yes there has been an update.  It has changed since I paid payroll taxes last week!   She attached screenshot. Hopefully, this will be fixed in weeks instead of months like last time there was an error.

Thank you for the screenshot, amcabee. 

I'd recommend reaching out to our Payroll Support Team. They have the necessary tools to check why you're unable to select another account when recording the tax payment.  

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Talk to a human.  
5. Choose choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types. 

Please visit this article for the complete information about Changing Payroll Bank Account Information. 

I always check my notifications to monitor any replies. That said, don't hesitate to tag my name in the comment section if you have follow-up questions. I'm always here for you. Keep safe.

I spoke with a support agent, and he walked me through temporarily changing the payroll account so the tax deposit can be entered correctly. Here's the process:

1. Click the gear icon, select Payroll Settings

2. At the bottom of the list click the pencil next to Accounting

3. Click the pencil next to "Paycheck and payroll tax payments"

4. Choose your payroll tax account.

5. Click Continue, Done, and Done.

6. Enter the payroll tax payment (the bank account should now be the account you selected above)

7. After recording your payment, repeat steps 1-5 above to set the bank account back to the payroll bank account so your paychecks are entered correctly.

Hopefully the programmers will realize this "upgrade" was a mistake and correct it, because it would be so much easier to just select the tax account when entering the liability payment. But for now, this workaround seems to do what needs to be done.

I've been able to pay taxed from a different account than my paycheck come out of since we started with QBO in January until last week. Payroll supports insists I've never been able to do it, that it has never been possible. They had no explanation on how I'd been able to do it for the last 4 months since it is supposedly impossible.

I'm reading here this bug just seems to come and go randomly for people? Has anyone found anything new lately?

I've got you covered, @jcummons1. Let's try to check your payroll setup to ensure you don't have any pending payroll transactions in QuickBooks Online Payroll.

Have you tried to update your payroll account? If so, let's view it in the payroll setting if this was currently updated.

Here's how:

1. Go to the Gear icon, and choose Payroll Settings.
2. Press the Bank Account, then select Edit.
3. Double-check if you use the same bank account from your paycheck.
4. If not updated, choose Enter bank info manually. 
5. Lastly, click Accept and Submit.

You'll also want to confirm that you are using the current account; you can check this article and then follow the steps provided in step #5: Change your payroll bank account.

Moreover, I agree with the support team that this transaction should sync to your payroll account accordingly, unless the bank account was changed.

There you have it. Ping me in this thread if you want further assistance. I'll be here to support you.

I changed banks, I added the new account in QB, set it up for e-payments and deactivated the old account. Now my tax payments are still being drafted from the old account. QB's shows them coming out of the new account but my EFTPS payments are being returned and the old bank is charging me for the issue. The new account is not being debited. How do we fix this and who has to pay fees that this has cost me?

We know the importance of fixing this concern. Note that we hear your sentiments. Let us give you the support that can guide you further regarding your payroll taxes that are coming out to the wrong bank account. 

While we understand your urgency in resolving the issue at hand, please know that we can't provide a solution in this public forum as we aren't able to access your account information. However, we highly recommend reaching out to our support team. They have the necessary expertise and tools to assist you effectively. Let me show you how to contact our support team:

1. In your QuickBooks Online company, select Help (?).
2. Choose either tab to get started:

• Assistant: Get quick and personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.
  • Ask the community to get help from businesses like yours.

On the other hand, feel free to open this article to help you further about managing tax payments and other tasks in the tax center.

You can comment below in case you have other questions about tax-related concerns. We're always ready to help you. Have a good one!