Hello, @Pampacxo7752.

I appreciate you for sharing the steps you've initially performed. Let's run the Payroll Detail Review report and manually calculate the Wage Base column with the Payroll Tax Rate.

Here's how:

1. Go to the Reports menu.
2. Choose Employees & Payroll.
3. Select the Payroll Detail Review Report.

Once completed, refresh the Payroll Detail report to get the correct tax amounts for each item with flat-rate. Multiply the amount in the Wage Base column with the Payroll Tax Rate. If the result matches your current YTD liability amount, this means that you're overpaid in your previous payroll. If this happens, QuickBooks automatically catch up and adjust your liability.

Lastly, you can the Payroll Checkup. This tool allows you to review employee records, payroll item set up and wage and tax amounts and suggests a solution for each discrepancy that it identifies.

Here's how:

1. Go to the Employees menu.
2. Choose My Payroll Service.
3. Select Run Payroll Checkup.
4. Follow the onscreen instructions.

If you've already verified the taxes setup on your employee's profile, please refer to this article for other steps in fixing wrong tax calculation: 

• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly
• Payroll items or taxes on a paycheck are not calculating or are calculating incorrectly

Let me know if you have other questions about your employee's paycheck. I'll be on the lookout for your reply.

yes have updated and quickbooks say we are current.  I have to verify account each time I go into payroll

Hi there, @SSchreiber.

I hope you're having a good day so far. Let's take a new approach to the reason the payroll taxes didn't come out of the last paychecks. Let's go in and verify if the annual limit has is set incorrectly or reached. If your payroll has been calculating correctly in the past, then all the sudden stops, it's possible that there's a checkmark in the annual limit box. This will set a default limit, and the taxes will no longer get deducted. You can go in to check this setting with a few simple clicks:

1. On the top menu bar go to List, then Payroll Item List.

2. Locate the payroll item and right-click to make the change.

3. Click Next until you get to the limit type screen.

4. Make sure the limit located at the bottom is correct ( If this is not correct, update it to the exact amount).

5. Verify the Limit type is correct.

6. Hit Finish.

I hope this helps. Let me know if you have any additional questions. I'm here to help any way I can. Have a good day.

Reverting the check fixed it! Thank you!!!

Thanks for the response, @Juju08.

I'm happy to hear that reverting the check resolved the issue! 

If you have additional questions, don't hesitate and reach back out to the Community. We're always here to help. Wishing you and your company continued success!

I've  tried reverifying my subscription and it does not sync automatically. I have already processed the direct deposit and it will be deducted from my bank account tomorrow. What can I do now to correct this?

Hello there, semo35.

When paychecks are already processed through direct deposit, we're unable to stop the process. I've got this article for more details: Cancel a Direct Deposit paycheck.

What you can do is wait for the money to be deposited into the employee's bank. Then, do an internal agreement with your employee to return the extra amount, or wait for QuickBooks to auto-correct the taxes next payday. 

You can also reach out to our Customer Care Team for further assistance. Before doing so, please check this article to view our support hours: Support hours and types.

Here's how:

1. Click Help located at the top.
2. Choose QuickBooks Desktop Help.
3. Enter a brief description of your issue and click Continue.
4. You can choose Message an Agent.

Feel free to get back to us if there's anything else you need. Thanks.

I renewed my payroll subscription but it has not been taking out taxes automatically. I have been doing this manually. How do I fix this?

Hi there, @acooner. 

Thank you for reaching out to the Community. Before diving into automatic tax deductions, we need to make sure that you have the latest payroll tax table update in QuickBooks Desktop. 

What we need to try to do next is to revert your employee's paycheck, this is to freshen your payroll details and for the taxes to calculate.  

1. Click the specific employee to open the employee Information. 
2. Right-click the employee name and highlight in yellow. 
3. Select Revert Paycheck.  

However, if the issues persist, I recommend contacting our QuickBooks Support. They have the tools to pull up your account and perform other troubleshooting steps.   

 Please let me know how it goes by clicking the Reply button. I'm here to provide any additional assistance if needed. Have a good one.

all the above has been completed

Thank you for joining us here in the Community, @nana_10.

I can route you to the support you need to get back on track with running payroll in QuickBooks Desktop.

Since the solution above don't work and the issue persists, I suggest reaching out to one of our representatives by getting a callback or through messaging. This process is designed to be an easier and quicker way for customers to contact support.

Here's how:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Hit Contact Us. 

Additionally, here are some helpful references that you can check out about the payroll taxes: 

• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.
• How to save or revert pending paychecks.

Thank you for your patience. Please know that I'm just a comment away if you need further assistance. Have a great day ahead.

I run bi-monthly payroll.  My last payroll deductions were fine but when entering detail for my end of the month payroll, no deductions are calculating.  This is on ALL payroll list items.  My updates are current.  My billing information is correct and payment is current (03/02).  But I get a message saying QuickBooks account needs attention.  I have tried Reactivate Account and Verify Account.  Again, everything is up to date.  I need to get this cleared up ASAP.  I have read related messages without finding the answer.

 Please help.

Hello, @PAPPC. 

When you get the Your QuickBooks Payroll account needs attention notification, this means that we're unable to process your payment for your payroll subscription. This is why the automatic calculation of taxes has been temporarily disabled. 

Since you’ve already tried all the troubleshooting steps, I’d suggest reaching out to our Customer Support. They can check your account in a secured environment and further check why you’re still having an error. 

You can check this article on how to reach them: Contact the QuickBooks Desktop Customer Support Team.

Here’s more on how to update or renew your subscription for QuickBooks Desktop: Update or renew your subscription.

Let me know if there’s anything that you need with your account. I’m always here to assist. 

Same here, it says the update was successful and to go online again before 04/08/2020 

its 4/28/2020 now?? 

Thanks for looping in, @Costless Carpet.

You can attempt to reset the update then revert the paychecks to ensure payroll taxes are taken out correctly.

Here's how to reset update:

1. Open QuickBooks Desktop. Then go to the Help menu, then Update QuickBooks Desktop.
2. Go to the Update Now tab. Then mark the Reset the updates checkbox.
3. Select Get Updates to redownload the updates.
4. When the download is complete, close and re-open QuickBooks Desktop.
5. On the QuickBooks Desktop Update Service window, select Install Now.

Next, revert the paycheck to ensure taxes are calculated. You can check this link for the detailed steps: How to save or revert pending paychecks.

Please feel free to reply below if you have additional questions and concerns. I'm determined to ensure your success. 

also employers taxes not showing

i have a new email

[email address removed]

I can help you fix the error you're having, @4648.

To fix the error you’re having, you’ll just have to make sure that you have the latest QuickBooks Desktop release and the latest payroll tax table. This will ensure that you have the latest features and fixes and the newest payroll tax table.

Here’s also more information on how to correct a payroll item if it’s calculating incorrectly: Payroll items on paycheck are not calculating or are calculating incorrectly. 

Let me know if there’s anything that I can help. I’m always here to assist.

Hello 

I just printed the checks and the payroll taxes are not deducted. I have updated the payroll taxes before starting ...what do I do now? It looks $0 have been deducted.

Thanks

Pankaj 

Thanks for joining on this thread, @pankajgoel.

I'll help you fix this payroll concern to make sure your payroll taxes will be calculated in QuickBooks. 

Before we start, can you tell us if you see any alerts in your Payroll Center? This can be the reason why your taxes are not calculating when creating paychecks. 

If so, we can log in to your payroll account page and check the status of your subscription. Here's how: 

1. Go to the Employees menu and select My Payroll Service.
2. Click Account/Billing Information. Then, check the Service Status under the Service Information section.
3. If the status is Active, log out of the page to automatically download an update. If the status is Inactive, click the Reactivate button and follow the succeeding prompts.

Once done, let's delete the paycheck by following these steps:

1. Locate and open the paycheck.
2. Select the Delete icon, then choose Delete check.
3. A pop-up message will appear, click OK to permanently delete the transaction.

Then, recreate the paycheck and check if the taxes are now calculated in it. If not, we can revert the paychecks to refresh the payroll details.

In addition, we can create a payroll summary report to check your payroll totals, including employee taxes and contributions. You can also customize it to get the information you needed the most.

I'm always here to help if you have any other payroll concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

I have done all of the updates and it still doesn't work

I can't thank you enough. This was easy and it worked. Just a reminder to anyone else using this that the hours, too, reverted, so you have to go back and enter hours for the current pay period. But . . . WHEW! Thank you.

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@Lexiesmemere wrote:

Have you tried updating both your QB and Payroll?   I chatted with QB person and that person took payment and processed it for updating.     Still does not work. 

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I wish I could make it better, @Sewing99.

Thank you for sharing the results after following the suggestion shared by my colleague above. Since the issue persists, I'd recommend contacting our Customer Care Support.

Even if you already reached out to them, only their tools can create a ticket associated with your account to be submitted to our engineering team for further investigation. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Choose Search something else.
5. Enter Payroll Taxes in the Tell us more about your question? field.
6. Click Let's talk.

In addition, here's an article you can read to learn more about our support hours and types: Support hours and types.

Lastly, I've got you this helpful article for ideas about how you can create a payroll check: How do I create a paycheck for an employee?

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

I updated quick books as well as the payroll update today and after I did time tracking and went to the pay employees , I click on the name and now no tax deductions are made at all. I have tried several things but nothing is working...>HELP so frustrated.