yes 

This is a cumbersome and time consuming process with no guarantee of accuracy in the final outcome.  We are now being told that QB will not release a payroll update with the new California SDI rate of 1.2% until this Thursday Jan. 7th, 2021. There must also be other people from other states that have updated various state payroll tax rates as well. QB should have had this payroll update "waiting in the wings" ready to implement this morning Monday January 4, 2021. It is not acceptable to wait until Thursday January 7, 2021. We are legally required to do the electronic payroll push by Wednesday January 6, 2021 to meet payroll deadline of January 10, 2021. Since Jan. 10 falls on a Sunday we need to have payroll in the hands of the employee no later than the first business day prior to Jan. 10 which happens to be Friday January 8th and to do that it has to be pushed to direct deposit no later than Wednesday January 6th. This delay is not acceptable. The payroll rates in question for the state of California have been known publicly since November 20, 2020. 

Yes, I have done updates.  It would not update as it stated my credit card has expired, but still let me do payroll only to find out it did not deduct payroll taxes for my employees.  When I attempt to update the new expiration date, it tells me that I am not the primary user (which I am and have been since using Payroll 10 years ago).  I have an Intuit account, but when I sign into that account, the payroll account is not part of it, nor is the Amex card used for payroll.  I cannot win here and desperately need to get the payroll fixed.

I know this wasn't an easy process for you, 7T6TR6.

Let me help ensure that you're able to run payroll with no issues. Since I'm unable to pull up your account here in the Community forum, I highly suggest contacting our QuickBooks Desktop Payroll Team.

They can do screen sharing with you and verify the primary contact on file. They need this information to verify your account. And, if there's a need to isolate this issue, they can create a case for investigation.

Here's how to contact them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).
     
     

You can also refer to this link to know when to get in touch with live support: Contact Payroll Support.

I'm adding these links for future guide:

• Change your credit card for payroll billing
• Change your QuickBooks Desktop payment method.
  
  

Keep me posted on how this goes by commenting below. I'll stay right here whenever you need additional information about updating your credit card information for payroll.

Yes.  I updated it yesterday but the taxes are still not showing up in payroll.

I need an expert to call me, please.

I know other fixes to make sure you'll see the latest payroll tax details, @Debbie105.

Aside from updating your payroll tax table, you'll want to make sure you have the latest QuickBooks release. This way, your program will have the current features and patches.

Also, please ensure to run QuickBooks Desktop with admin privileges. To do that, right-click on the QuickBooks icon, and then select Run as administrator.

If you get the same outcome, I'd suggest getting in touch with our live support. This way, they can provide more solutions or escalate this case if need be. To achieve this, please follow the steps outlined by my peer @MaryLandT and select the Get a callback option.

Make sure to check our support hours so they can assist you promptly. 

When you're ready, you can now pay and file your taxes to stay compliant.

Drop me a reply below if you've got more payroll concerns. You can lean on me anytime.

I am getting emails for the responses on this issue, however I am not the one that asked and I am not Debbier105 how can I get this to stop?

I can help you with that, Cost Less Carpet.

You'll receive an email when someone replies to this thread since you've posted a question on the previous page. To prevent this, you can adjust the Notifications Settings in your Community profile. I'll show you how:

1. Sign in to your QuickBooks Community account.
2. Click your profile.
3. Select the Edit link below the Latest badges earned section.
4. Go to the Subscriptions & Notifications tab, then choose Notification Settings.

5. From the Email Notifications section, remove the checkmark in the Any comments on the knowledge base articles, blog articles, or events in boards I subscribe to option.

6. Set the New replies posted to content I subscribe to and Responses to other replies I subscribe to option to Never.

7. Click Save to complete the process.

Alternatively, if you've subscribed to this thread, you can unfollow it so you'll not be notified anymore. Here's how:

1. Go to the main post of this thread.
2. Click on the Three dots icon in the upper right corner.
3. Select Unsubscribe.

Do you need some resources and references in accomplishing your tasks? You can always visit our Community articles page.

Feel welcome to reach out to me again with any questions you may have. I'll be more than happy to answer them.

revert is not working for me. ugg why would it suddenly stop taking out medicare and ss? this is frustrating 

Hello @jackpot,

Since your employee taxes are still calculated incorrectly even after following the suggestions above, I'd recommend contacting our Customer Care Support.

With their tools, one of our specialists can pull up the account on file and investigate further what is the reason behind the incorrect calculation of your payroll taxes. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter Payroll Taxes in the What can we help you with? field.
5. Select Let's talk.
6. Choose a channel where you wish to connect with our dedicated specialists.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Desktop Payroll.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

our pay check wont print the payroll taxes.

payroll taxes deductions not printing on the check 

pay roll update getting an error PS 038

not showing payroll taxes on any employees 

Let's get rid of this error, @kairali.

Error PS O38 happens when there are paychecks stuck in the Online to Send queue. You can check if there's a stuck paycheck. Let's identify if you have paychecks stuck as online to send. You don't need to edit or delete the stuck paychecks. Just take note of the "Number of matches" on the bottom right of the Find window and make sure to make note of the oldest stuck and newest stuck checks for reference later.

Here's how:

1. Select Edit, and then Find.
2. Select the Advanced tab.
3. In the Choose Filter section, select Detail Level from the Filter list.
4. Select Summary Only.
5. In the Choose Filter section, select Online Status from the Filter  list.
6. Select Online to Send from the drop-down.
7. Select Find to see the paychecks that haven't been sent to Intuit.
8. Run a verify data. Stuck paychecks should appear in the results.

If you're still getting the same error message, please follow the additional troubleshooting steps listed in this article: Resolve payroll error PS038.

However, if the issue persists, I'd recommend getting in touch with our technical supports. This way, we'll be able to look into your account and perform a series of tests to rectify the underlying issue. Here's how to connect with us:

1. Select Help from the top menu bar,
2. Choose QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter "payroll error PS038" in the text box, then click Continue.
5. Choose Start messaging.

You may check our support hours first to ensure that we address your concerns on time. 

Also, you can check out this article on how to fix printing issues in QuickBooks: 

• Resolve printing issues
• Troubleshoot PDF and Print problems with QuickBooks Desktop

In addition, we can create a payroll summary report to check your payroll totals, including employee taxes and contributions. You can also customize it to get the information you needed the most.

I'm always here to help if you have any other payroll concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Since I already paid the employees and then updated the new payroll. Now I have 2 checks for all the employees. How do I fix that on my reconciliation? 

Let's get your payroll concern sorted out, Userrcapp1.

First, let's ensure if both paychecks are posted. If only one is posted, you can void the other transaction. However, if both of them are posted, you'll have to include them during the reconciliation of your bank account. No need to fix it, you'll have to include them instead. 

Next, you may want to ensure the next paycheck will show the correct details. If not, you can create an adjustment to rectify it.

Also, I suggest reaching out to your accountant on the best way to handle this situation.

Feel free to let us know if you have more questions. We'll get back to you as soon as we can. Take care!

Already issued paycheck.  No taxes were deducted, why?  Nothing has changed with employee information.

It's great to see you here, @3929549.

I would like to share some insights on how to resolve this paycheck withholding discrepancy. Regardless of the payroll schedule, taxes should calculate when you enter their gross pay. This is if they are not exempted from the federal taxes.

There are a few reasons why taxes won't calculate properly on the paychecks. Consider the following scenarios:

• QuickBooks is not updated, or an internet interruption occurred during the update.
• Using an incorrect tax table version.
• Employee's Year-To-Date is incorrect.
• QuickBooks is doing a catch up for a tax overpayment.

To correct this, let's make sure you're able to download the latest tax table update version 22201. You can check that by following these steps:

1. Go to the Employees tab.
2. Select Get Payroll Updates.
3. You'll see the tax table version beside the Payroll Update Info button.
4. Click on Download Latest Update if the update version is not correct. An informational window appears when the download is complete.

Next, review the status of the Payroll if it is showing active in the company file. Here's how:

1. Go to the Employees tab and select My Payroll Service.
2. Pick Manage Service Key from the list.
   
3. In the Status column, verify if it says Active.
4. You can also view your subscription status by pressing Ctrl + K on your keyboard.
5. If the status says Active, click the Edit button.
   
6. Click Next.
7. Uncheck the Open Payroll Setup - I want to start right tick box.
8. Click Finish.

If it's correct, review any discrepancy on the employee's paycheck. We can use a Payroll Detail Review report to verify the taxes withheld and the difference. Here's how:

1. Go to the Reports menu, and pick Employees & Payroll from the list.
2. Select Payroll Detail Review.
3. At the top of the report, click on Customize Report button.
4. From the Display tab, select a date range from drop down list or fill out the From and To dates.
5. Proceed to the Filters tab. Find Payroll Item from the list and tap Multiple payroll items. (See screenshot.)
   
6. Select the taxes that are not calculating. (Example: Medicare Company, Medicare Employee, Social Security Company and Social Security Employee).
   
7. Once done, click OK twice.

On the report, review if the payroll checks have the correct deductions. You can get the correct calculation by multiplying the total wage base of each payroll item by the corresponding tax rate.

If QuickBooks did under withheld any taxes, you can wait for the next payroll run for QuickBooks to auto-correct the calculations. Another option is creating a liability adjustment to correct the taxes. Here's an article with the complete steps on how to create an adjustment: Adjust payroll liabilities.

Once done, try to process a dummy payroll again, and see if the taxes withhold correctly. If not, I highly recommend contacting our Payroll Support this time to report the problem.

Here's how you can connect with us:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Post a question and get an answer from expert and other customers.
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

You can also chat our support online. Select your product and fill out the form to chat with an expert by clicking this link here: Do It Yourself Payroll Chat Support

If you need further help or have other questions with the payroll tax calculations in QuickBooks. Leave a comment below and I'll be glad to answer. Have a productive week! Take care.

My last payroll did not deduct any state or fed taxes.  The employees have already deposited their paper checks and are aware that next pay period those taxes will be corrected (last pay period and the current pay period).

I paid my Fed and State wh tax on the same day I completed payroll.  All of this incorrect wh and corrected wh falls in the same quarter (2nd qtr).  Am I correct to assume this will all even out when I file my quarterly taxes?

Hello and welcome to the community, @AngelaOldtown. I'd be willing to clarify why federal taxes are incorrectly deducted on the previous payroll.

Here are some of the possible reasons QuickBooks isn't correctly calculating federal taxes:

• The total annual salary is greater than the salary limit.
• The employees last payroll's gross wages are insufficient.
• To keep your taxes up to date, run the most recent payroll update.

When the federal withholding isn't deducted properly, You must adjust payroll liability to correct quarterly taxes when filing for the second quarter.

Here's how:

1. Go to the Employees, select Payroll Taxes & Liabilities, then select Adjust Payroll Liabilities.
2. In the Date and Effective Date fields, select the last paycheck date of the affected month or quarter.
3. In the Adjustment is for, select:
   • Employee Adjustment if the item you’re adjusting is a company-paid item. This will update the YTD info reported in both federal and state forms. Then choose the employee's name. 
   • Company Adjustment to correct the balance from Payroll Center and Payroll Liability balances report.
4. Under the Item Name column, select the payroll item you want to adjust.
5. Next, enter the Amount of the adjustment. 
   • If the item is under-withheld, enter a positive amount to increase. 
   • If the item is over-withheld, enter a negative amount to decrease.
6. For employee adjustments, if you need to make a wage base adjustment enter the amount under Income Subject to Tax column.
7. Under Memo, enter a note about the adjustment for reference. 
8. Select Accounts Affected, then select OK.
   • Select Do not affect accounts to leave balances unchanged for the liability and expense accounts. The adjustment will only change the year-to-date amounts on your payroll reports.
   • Select Affect liability and expense accounts to enter an adjusting transaction in the liability and expense accounts.
9. Repeat for other employees if needed, then select OK.

For further details, check out this article: Adjust payroll liabilities

If you need any assistance with the steps listed above, please contact our Payroll Support Team. 

Here's how to get in touch with us:

1. Please go to https://quickbooks.intuit.com/learn-support/en-us?product=quickbooks-desktop
2. Select a QuickBooks Product.
3. Choose QuickBooks Desktop Payroll.
4. Select the type of Payroll Subscription you want.
5. Hit the Payroll button.
6. To view the support number, click the View Contact Info button.

If you have further questions, leave them in the comments section below. I'm only a few mouse clicks away. Have a wonderful day!

When I called QB Intuit support, their suggestion was to let QB catch up on the next payroll.  This is not a company paid payroll liability, it it Fed withholding tax and state withholding tax.  Would I still need to adjust if its corrected next payroll and its within second qtr?

I did payroll on Monday with direct deposit due today Wed 5/15. I just realized the payroll on Monday did not withhold and fed or state income taxes. I don't think I can void the checks now. How do I correct the taxes that should have been deductted?

I tried the Help and contact us but the two choices of chat or have a call back were there but neither one could be checked