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RGMM
Level 2

Reactivate Subscription

I renewed my payroll enhanced subscription, everything is active, but it still say sin need to reactivate my subscription.  I have tried everything that I could research since there is not direct help from Intuit/Quickbooks.   Any help would be appreciated.

17 Comments 17
Maybelle_S
QuickBooks Team

Reactivate Subscription

Hello there, @RGMM.

 

There are several reasons why you're getting a "Reactivate Payroll Subscription" notice in QuickBooks.

 

Here are some:

  • QuickBooks is not updated.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization for your payroll charges.
  • The payroll tax table isn't updated.

Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription.

 

Also, make sure your QuickBooks software is updated to the latest release. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete.

Besides, you can also check the status of your account in CAMPS: What are CAMPs and how do I use it? 

 

To learn more about managing your QuickBooks and payroll subscription, check out this article: Manage your QuickBooks Desktop subscriptions and services.

 

Let me know how it goes by dropping a comment below. I'm always here to help. Take care!

RGMM
Level 2

Reactivate Subscription

I did received a receipt for my renewal from Intuit/Quickbooks. My credit card is good

I did everything that was recommended.  Still activation.

Everything shows Active, still not luck.  Still get the Reactivate Subscription I Con on my screen under the employee section.

 

NEED HELP!!  Thanks.

CharleneMae_F
QuickBooks Team

Reactivate Subscription

I appreciate you for sharing the results, RGMM.

 

Since your payroll still shows inactive, let's re-enter the service key in QuickBooks. This way, it'll initiate a new connection and reactivate your subscription.

 

Here's how:

  1. From the Employees menu, select My Payroll Service.
  2. Choose Manage Service Key.
  3. Find and select the service key.
  4. Select Remove.
  5. Click Yes on the prompt message.
  6. Click Add.
  7. Re-type your active payroll service key, select Next.
  8. Re-enter your disk delivery key, select Next.
  9. Select Finish.
  10. Click OK

 

Here's an article you can read to learn more: Enter Your Payroll Service or Disk Delivery Key.

 

I'm also adding a reference for ideas about managing your future payroll tasks: Employees and Payroll Taxes.

 

Lastly, I encourage you to check out our guide that'll help you to view all your business and employees' info. This way, you can keep track of all your finances: Run Payroll Reports.

 

Please reach out to us again if there’s anything else you need. This way, we can help you to achieve your payroll task.

RGMM
Level 2

Reactivate Subscription

It says I will remove my subscription, not my service key.  Is that that the same thing?  

 

 

RGMM
Level 2

Reactivate Subscription

This did not work, still won't calculate taxes.  Any other suggestions?? 

Still shows active, paid, but still asking to renew.

MorganB
Content Leader

Reactivate Subscription

Hey there, RGMM.

 

Thanks for trying out the steps provided by my colleagues, and for following up on this thread with the results. I want to make sure everything is squared away with your Desktop Enhanced Payroll subscription.

 

Since the troubleshooting methods provided didn't do the trick and the message to renew is persisting, I recommend reaching out to the Desktop Support Team. Agents have specialized tools, such as screen-sharing, to take a closer look at your account and subscription details to determine what's causing the issue. Here's how to get in touch with the team:

 

1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can message an agent.

 

This article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

 

You'll be back up and running in no time. Please know I'm only a comment or post away if there's anything else I can help with.

RGMM
Level 2

Reactivate Subscription

I have already tried this several times with no response.    I am going in circles now.  Getting tired of it!

 

Any other suggestions to actually fix the issue?

 

leovpate
Level 1

Reactivate Subscription

Can not sign in to Reactivate Subscription, having problems with password tried to reset 

Nick_M
QuickBooks Team

Reactivate Subscription

Hey there, leovpate.

 

Thanks for dropping by today. I'm happy to help get you in the right place. If you're unable to sign in, then your best bet would be to reach out to our support team. If you can't get into your product, we can still help. You can Contact Us and we'll get you up and running again.

 

When you're back into your account, you can check out these helpful articles about Activating your account. 

If there's anything else I can do to help, feel free to post here anytime. Thanks again and have a lovely day.

 

Pierce20101
Level 1

Reactivate Subscription

MY CARD WAS CHARGED BUT MY COMPUTER SAYS SUBSCRIPTION NEEDS TO BE REACTIVATED

AlexV
QuickBooks Team

Reactivate Subscription

Hi Pierce20101!

 

Thanks for joining us here. Allow me to help you in reactivating your payroll subscription.

 

The first thing I'd like you to make sure of is that you updated both QuickBooks Desktop and the payroll tax table.

 

The most possible reason why your subscription is still showing as inactive is that the update doesn't sync into your QuickBooks Desktop. We can reenter your service key to fix it. Follow these steps:

  1. Go to the Employees menu, select My Payroll Service, and choose Manage Service Key.
  2. Find and select the service key, then click Remove.
  3. Click Yes on the prompt message.
  4. Tap Add and re-type your active payroll service key, then select Next.
  5. Re-enter your disk delivery key, select Next.
  6. Select Finish, then OK.

 

Please check this link: Resolve a problem verifying your payroll subscription. This will give you more info on handling subscription issues.

 

Do you need to run payroll reports? Here are the articles that discuss that:

 

I'll be here if you have other questions. Wishing you all the best!

KarenTomasek
Level 1

Reactivate Subscription

We need to update our credit card to pay our monthly fee

MadelynC
Moderator

Reactivate Subscription

I’ve got you covered, Karen.


In QuickBooks Desktop, you can use the Customer Account Management Portal (CAMPs) to update your credit card information. CAMPs provide a convenient way to manage your account.


Here's how:

 

  1. Sign in to CAMPs.
  2. Find your subscription in the Products & Services list.
  3. Select Details.
  4. In the Billing Information section, go to the Payment Method and update your credit card information.
  5. Click Save and close.


You can use these guides to learn more about updating the account or credit card you use to pay for QuickBooks and services like payroll:


Also, here’s an article that contains resources for things you can do in CAMPs: Change, manage or update your Intuit account with CAMPs. I’m sure you’ll find it helpful.


Tap the Reply button if you have other questions or concerns besides updating credit card information. We're here to help. Always take care!

Levirn Studebaker
Level 1

Reactivate Subscription

Can not reactivate subscription

Ethel_A
QuickBooks Team

Reactivate Subscription

Hello there, @Levirn Studebaker.

 

I'll be happy to provide some information about reactivating your subscription in QuickBooks Desktop.

 

To ensure you'll be able to reactivate successfully, make sure to update your QuickBooks Desktop to the latest release. Also, don't forget to use the correct tax table version.

 

Also, as mentioned by one of my colleagues above, you need to update your billing information in the Customer Account Management Portal (CAMPs). In case you missed the steps, I'm happy to provide them again.

 

Here's how:

 

  1. Log in to CAMPs.
  2. Choose your subscription in the Products & Services list.
  3. Click Details.
  4. Select Billing Information then hit Payment Method and update your credit card information.
  5. Click Save and close.

You can refer to this handy article about how to update or renew your subscription for more information.

 

Feel free to check out this article on how to manage or reactivate QuickBooks services and subscriptions: View, Manage or Update Your Intuit Account in CAMPs.

 

Don't hesitate to reach out to us again if you need anything else about reactivating your subscription. We're always here to help.

pickklesal
Level 1

Reactivate Subscription

I have the same exact problem

RenjolynC
QuickBooks Team

Reactivate Subscription

Thanks for joining in on this thread, pickklesal.

 

If you've tried the steps shared by my colleagues and still not able to reactivate your subscription, please contact our Customer Care Team. They can pull up your account and review what's causing this behavior.

 

Here are the steps:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

In case you need help with other task in QuickBooks Desktop, feel free to visit our general help topics page. This will route you to the related help articles, Community discussions, video tutorials and more.

 

You can also leave a reply on this post if you have any additional questions or concerns. We're always available to help. Take care and stay safe.

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