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Level 2

Reactivate Subscription

I renewed my payroll enhanced subscription, everything is active, but it still say sin need to reactivate my subscription.  I have tried everything that I could research since there is not direct help from Intuit/Quickbooks.   Any help would be appreciated.

28 Comments 28
QuickBooks Team

Reactivate Subscription

Hello there, @RGMM.


There are several reasons why you're getting a "Reactivate Payroll Subscription" notice in QuickBooks.


Here are some:

  • QuickBooks is not updated.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization for your payroll charges.
  • The payroll tax table isn't updated.

Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription.


Also, make sure your QuickBooks software is updated to the latest release. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete.

Besides, you can also check the status of your account in CAMPS: What are CAMPs and how do I use it? 


To learn more about managing your QuickBooks and payroll subscription, check out this article: Manage your QuickBooks Desktop subscriptions and services.


Let me know how it goes by dropping a comment below. I'm always here to help. Take care!

Level 2

Reactivate Subscription

I did received a receipt for my renewal from Intuit/Quickbooks. My credit card is good

I did everything that was recommended.  Still activation.

Everything shows Active, still not luck.  Still get the Reactivate Subscription I Con on my screen under the employee section.


NEED HELP!!  Thanks.

QuickBooks Team

Reactivate Subscription

I appreciate you for sharing the results, RGMM.


Since your payroll still shows inactive, let's re-enter the service key in QuickBooks. This way, it'll initiate a new connection and reactivate your subscription.


Here's how:

  1. From the Employees menu, select My Payroll Service.
  2. Choose Manage Service Key.
  3. Find and select the service key.
  4. Select Remove.
  5. Click Yes on the prompt message.
  6. Click Add.
  7. Re-type your active payroll service key, select Next.
  8. Re-enter your disk delivery key, select Next.
  9. Select Finish.
  10. Click OK


Here's an article you can read to learn more: Enter Your Payroll Service or Disk Delivery Key.


I'm also adding a reference for ideas about managing your future payroll tasks: Employees and Payroll Taxes.


Lastly, I encourage you to check out our guide that'll help you to view all your business and employees' info. This way, you can keep track of all your finances: Run Payroll Reports.


Please reach out to us again if there’s anything else you need. This way, we can help you to achieve your payroll task.

Level 2

Reactivate Subscription

It says I will remove my subscription, not my service key.  Is that that the same thing?  



Level 2

Reactivate Subscription

This did not work, still won't calculate taxes.  Any other suggestions?? 

Still shows active, paid, but still asking to renew.

Content Leader

Reactivate Subscription

Hey there, RGMM.


Thanks for trying out the steps provided by my colleagues, and for following up on this thread with the results. I want to make sure everything is squared away with your Desktop Enhanced Payroll subscription.


Since the troubleshooting methods provided didn't do the trick and the message to renew is persisting, I recommend reaching out to the Desktop Support Team. Agents have specialized tools, such as screen-sharing, to take a closer look at your account and subscription details to determine what's causing the issue. Here's how to get in touch with the team:


1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can message an agent.


This article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team


You'll be back up and running in no time. Please know I'm only a comment or post away if there's anything else I can help with.

Level 2

Reactivate Subscription

I have already tried this several times with no response.    I am going in circles now.  Getting tired of it!


Any other suggestions to actually fix the issue?


Level 1

Reactivate Subscription

Can not sign in to Reactivate Subscription, having problems with password tried to reset 

QuickBooks Team

Reactivate Subscription

Hey there, leovpate.


Thanks for dropping by today. I'm happy to help get you in the right place. If you're unable to sign in, then your best bet would be to reach out to our support team. If you can't get into your product, we can still help. You can Contact Us and we'll get you up and running again.


When you're back into your account, you can check out these helpful articles about Activating your account. 

If there's anything else I can do to help, feel free to post here anytime. Thanks again and have a lovely day.


Level 1

Reactivate Subscription


QuickBooks Team

Reactivate Subscription

Hi Pierce20101!


Thanks for joining us here. Allow me to help you in reactivating your payroll subscription.


The first thing I'd like you to make sure of is that you updated both QuickBooks Desktop and the payroll tax table.


The most possible reason why your subscription is still showing as inactive is that the update doesn't sync into your QuickBooks Desktop. We can reenter your service key to fix it. Follow these steps:

  1. Go to the Employees menu, select My Payroll Service, and choose Manage Service Key.
  2. Find and select the service key, then click Remove.
  3. Click Yes on the prompt message.
  4. Tap Add and re-type your active payroll service key, then select Next.
  5. Re-enter your disk delivery key, select Next.
  6. Select Finish, then OK.


Please check this link: Resolve a problem verifying your payroll subscription. This will give you more info on handling subscription issues.


Do you need to run payroll reports? Here are the articles that discuss that:


I'll be here if you have other questions. Wishing you all the best!

Level 1

Reactivate Subscription

We need to update our credit card to pay our monthly fee


Reactivate Subscription

I’ve got you covered, Karen.

In QuickBooks Desktop, you can use the Customer Account Management Portal (CAMPs) to update your credit card information. CAMPs provide a convenient way to manage your account.

Here's how:


  1. Sign in to CAMPs.
  2. Find your subscription in the Products & Services list.
  3. Select Details.
  4. In the Billing Information section, go to the Payment Method and update your credit card information.
  5. Click Save and close.

You can use these guides to learn more about updating the account or credit card you use to pay for QuickBooks and services like payroll:

Also, here’s an article that contains resources for things you can do in CAMPs: Change, manage or update your Intuit account with CAMPs. I’m sure you’ll find it helpful.

Tap the Reply button if you have other questions or concerns besides updating credit card information. We're here to help. Always take care!

Levirn Studebaker
Level 1

Reactivate Subscription

Can not reactivate subscription

QuickBooks Team

Reactivate Subscription

Hello there, @Levirn Studebaker.


I'll be happy to provide some information about reactivating your subscription in QuickBooks Desktop.


To ensure you'll be able to reactivate successfully, make sure to update your QuickBooks Desktop to the latest release. Also, don't forget to use the correct tax table version.


Also, as mentioned by one of my colleagues above, you need to update your billing information in the Customer Account Management Portal (CAMPs). In case you missed the steps, I'm happy to provide them again.


Here's how:


  1. Log in to CAMPs.
  2. Choose your subscription in the Products & Services list.
  3. Click Details.
  4. Select Billing Information then hit Payment Method and update your credit card information.
  5. Click Save and close.

You can refer to this handy article about how to update or renew your subscription for more information.


Feel free to check out this article on how to manage or reactivate QuickBooks services and subscriptions: View, Manage or Update Your Intuit Account in CAMPs.


Don't hesitate to reach out to us again if you need anything else about reactivating your subscription. We're always here to help.

Level 1

Reactivate Subscription

I have the same exact problem

QuickBooks Team

Reactivate Subscription

Thanks for joining in on this thread, pickklesal.


If you've tried the steps shared by my colleagues and still not able to reactivate your subscription, please contact our Customer Care Team. They can pull up your account and review what's causing this behavior.


Here are the steps:


  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

In case you need help with other task in QuickBooks Desktop, feel free to visit our general help topics page. This will route you to the related help articles, Community discussions, video tutorials and more.


You can also leave a reply on this post if you have any additional questions or concerns. We're always available to help. Take care and stay safe.

Level 1

Reactivate Subscription

cannot reactivate my account


QuickBooks Team
QuickBooks Team

Reactivate Subscription

I appreciate taking the time to scour our Community space for potential solutions, Jamessimmons-1940.


Let's check first your payroll subscription by going to the Products & Services section when signing in to the Customer Account Maintenance Portal (CAMPs). This shows all your registered Desktop apps and subscriptions.

Here's how:

  1. Sign in to Or learn more about signing in.
  2. Find your app or subscription in the Products & Services list.
  3. Select Details.


Once you identify your subscription, let's reactivate it again. Before you begin, make sure you have a supported version of QuickBooks Desktop. Here's how: 

  1. In your QuickBooks Desktop company file, go to Employees.
  2. Select My Payroll Service.
  3. Tap Account/Billing Info.
  4. Sign in using your Intuit Account login. Your QuickBooks Account page will open.
  5. Under Status, tap Resubscribe.
  6. Follow the on-screen steps to reactivate your payroll service.


For the steps and details, check out this article: Reactivate your QuickBooks Payroll subscription. If the same thing happens, I'd suggest contacting our Payroll Support Team to help you activate your payroll subscription. Here's how:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to get support (Start messaging or Get a callback).


In case you need help with other tasks in QuickBooks Desktop, feel free to visit our General help topics page. This will route you to the related help articles, Community discussions, video tutorials, and more.


You can also leave a reply on this post if you have any additional questions or concerns. We're always available to help. Take care and stay safe.

Level 1

Reactivate Subscription

so i have alo read the entire thead and tried all the steps d suggestions and nothing will update.

i still have an active "reactivate subscription" icon and i have verified, updated payments, literally done all the removing and adding key. turned off computer and nothing works.  Everything says, active and updated but when i go to print payroll the tax withholdings are zero.  what do i do??  please help. I cant get ahold of anyone.


Reactivate Subscription

I appreciate the time you've spent taking the steps provided on this thread, Shawnalee.


I'll walk you through some more steps to assist you to fix this so you can go back to working on your payroll and QuickBooks.


Before we start, please ensure you have the latest QuickBooks Desktop release and tax table update. Some information won't immediately sync if you have finished payroll before downloading a payroll update or updating your payroll subscription.


Since you're seeing active and updated on your end, let's revert the paycheck if you already have completed your payroll. I'll show you how.


  1. Go to Employees, then select Pay Employees
  2. Choose either Scheduled Payroll or Unscheduled payroll.
  3. (Skip to step 3 if you need to run an unscheduled payroll) Select Resume Scheduled Payroll.
  4. Right-click on the employee name you wish to undo the changes.
  5. Hit Revert Paychecks.


Feel free to read this article for more details: Save or revert pending payroll checks.


If the issue persists, I suggest contacting our Payroll Support Team. They'll be able to pull up your account and further investigate what's causing this. Please follow the steps shared by my colleague above to reach them.


In addition, I'm adding this resource to learn about fixing an employee's paychecks for future reference: Delete or void employee paychecks.


Stay in touch with us if you need further assistance with payroll processes. We're always here to help.

Level 1

Reactivate Subscription

how did you resolve this? i am having same issue

QuickBooks Team

Reactivate Subscription

Hello, tblack62. 


Thank you for reaching out to the Community. To ensure we are on the same page. Are you referring to reactivating your subscription? If so, I suggest reaching out to our customer support team to check the status of your subscription. They have the necessary tools to review your account in the system.  


To reach out to our support team, here's how: 


  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select QuickBooks Desktop Help.
  4. Press the Contact Us option. 


Moreover, In case you want to try out some steps before reaching out to them, I suggest reviewing this detailed instruction in this article: Resolve a problem verifying your payroll subscription.  

alternatively, while waiting for the verification, we have another way to check the status of your payroll subscription through these steps: 



  1. Go to the Employees tab, then choose My Payroll Service.
  2. Tap on Manage Service Key.
  3. In the Status column, verify if it says Active.
  4. You can also view your subscription status by pressing CTRL + K on your keyboard.
  5. If the status says Active, click the Edit button.
  6. Click Next.
  7. Uncheck the Open Payroll Setup - I want to start right tick box.
  8. Press Finish.


For your reference, please see this full article for more details: Reactivate your QuickBooks Payroll subscription. 


Let me know once everything is resolved or if you have clarification. I want to ensure everything is taking care of. Have a great day!

Level 1

Reactivate Subscription

i updated our new credit card but it stills says to Reactivate Subscription

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