The primary admin is the main user who has access to every part of the QuickBooks account. This user type has the highest level permissions. They can manage all users and other admin tasks. By default, the primary admin is the person who set up the account.
Note: When you change the primary admin in QuickBooks Time, it will also change the primary admin for all intuit products for that company.
Transfer the primary admin user
You can transfer the primary admin role to an existing QuickBooks user. Or, if the person isn’t a QuickBooks user yet, you can add them as a new user. Then, transfer the primary admin role to them after they’re added.
You must be able to sign in as the primary admin to transfer the primary admin role. If the current primary admin is no longer with the company, you can request to be the primary admin.
Note: If you’re an accountant, you must be the primary admin of your firm to change the primary admin role in a client’s account.
- Sign in to QuickBooks Time as the current primary admin.
- Go to My Team and, next to the admin you want to transfer permissions to, select More.
- Select Make Primary Admin.
When the user gets the invitation email, ask them to select the link and accept the invitation to be the primary admin.