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haleybank
Level 1

CANCELLATION

I cancelled my subscription within 10 minutes of making the account because I accidentally paid for it. I never got a confirmation that my account was cancelled and the payment is pending on my account. 

15 Comments
MaryLandT
QuickBooks Team

CANCELLATION

I've got you covered, haleybank.

 

Our Merchant Team will process your request. And, you'll receive a confirmation via email within 24 hours. You can refer to this link for additional information: Cancel your QuickBooks Payments subscription.

 

If you have questions about the payment you've made for the subscription, I recommend contacting our Merchant Service Team. They can verify and evaluate this for you.

 

You can chat with them depending on your QuickBooks plan. Check out this link for the details: Contact Payments or Point of Sale Support.

 

Don't hesitate to post again if you have follow-up questions. Just leave a comment below, and I'm always right here to help you cancel the QuickBooks Payment account.

HJLLC
Level 1

CANCELLATION

I'm having issues too with my account I purchased 1 QuickBooks Enterprise Platinum Desktop subscription and for some odd reason I have been charged 2 subscription n then I canceled both because I didn't know why I was charged for 2 when I only needed the one.  an hour later or so I got a few notifications 2 from my bank for 2 more charges and 2 notifications that my subscriptions had been reactivated.   I immediately logged on and yes they were reactivated so I canceled them again.  I would like to know what r u all going to do to remedy this situation and all the charges that were charged against my linked payment account.  I need to remove my account information so I'm not charged again but not before you refund me.  Please help

AileneA
QuickBooks Team

CANCELLATION

Hello, HJLLC.  

 

This is not the kind of service we want you to experience in QuickBooks. To check with our system who reactivate your account again, I recommend reaching out to our customer care team. This way, one of our representatives will be able to pull up your account in a secure session and escalate the underlying issue. Also, our agent will be able to confirm any qualification for a refund. 

 

 

Here's how to contact them:  

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop. 
  3. Enter your concern. 
  4. Choose either Chat or Get a callback.  

 

Just a heads up, due to the pandemic, we have limited staffing. To ensure your concern gets prioritize, you can check out our support hours availability.      

 

If there's anything else you need, please let me know. I'd be more than willing to lend you a hand. Have a great day!

JWP1
Level 1

CANCELLATION

I canceled this subscription in December and subscribed to the Home, Business & Rental Propert on June 8th paying the annual fee. This old subscription you just charged me for doesn’t even show on my account 

ReymondO
QuickBooks Team

CANCELLATION

Hey there, @JWP1.

 

Thanks for joining in this thread and sharing your concern with us. I can see that you've posted your issue in the QuickBooks Payments thread. Let me share with you the steps that will help you in canceling your subscription.


Before we start, can you share with us the type of QuickBooks subscription you're trying to cancel? This would help me in providing the appropriate steps in ending your subscription.

Since you're still being charged for the service after canceling your subscription, I'd suggest getting in touch with our QuickBooks Customer Support.

 

They have the available tools that can check your cancelation process and verify the status of your account. If you're using QuickBooks Desktop (QDBT), here's how to contact our phone support:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then select Let's talk and choose a way to connect.

contact QBDT.PNG

However, if you want to cancel your Merchant Service account, you can follow the steps shared by my colleague above.

 

If you need more information about QuickBooks cancellation, follow these steps: How to cancel your QBDT Subscription.

 

In case your subscription includes payroll, please follow these steps to cancel your payroll subscription.

 

That should help you cancel the account. If you need more clarification or if you have additional questions please let me know by leaving a comment. I will be more than happy to help! Keep safe!

bryand1159
Level 1

CANCELLATION

I canceled my account in January and never received a cancellation noticed and they continue to bill me. I am frustrated at how this application does not provide an easy way to cancel. 

Charies_M
Moderator

CANCELLATION

Hello, bryand1159.

 

Billing inquiries can best be handle by our QuickBooks Support Team. Since you've never received a confirmation, I want you to get in touch with us to verify the status. This will help us understand why you were still billed.

 

If you're referring to your merchant account, I recommend contacting Merchant Support to verify the status of your account.

 

To get you to our Merchant Support, please go to this link. Then follow the steps under QuickBooks Online with Payments & Merchant Service Center.

 

If it's QuickBooks software or payroll subscription, you can reach out to our QuickBooks Team. They can look-up your account to make sure the status is canceled. You can refer to the steps share above to get in touch with us.

 

Be sure to check back in with me here and let me know how this goes. I'm always around to help you in any way I can. Have a good one. 

karidepauw
Level 1

CANCELLATION

Please cancel my subscription to Quickbooks. I have it on auto withdrawal out of my checking account. 

Please let me know if you need additional info

 

 

Thank you, 

 

Kari DePauw 

 

MichelleBh
QuickBooks Team

CANCELLATION

Thanks for joining on this thread, @karidepauw.

 

I'm here to ensure you're able to cancel your QuickBooks. 

 

We're unable to cancel your account here in the Community since this is a public forum. With this, I'll walk you through how to stop your QuickBooks subscription on your end. 

 

If you're referring to your merchant account, you can follow the steps below to do the task. But before doing that, ensure that there are no pending transactions, tax or customer payments, etc. 

 

  1. Sign in to the Merchant Service Center as an admin user.
  2. Click Account, then choose Account Profile
  3. Tap Close Account
  4. Pick a reason in the Reason for closing drop-down. 
  5. Hit Submit

 

You'll receive a cancellation email confirmation within 24 hours. Also, you have read-only access to your past statements, tax forms, and reports within a year. For more information, check out this article: Cancel your QuickBooks Payments.

 

However, if you're referring to your QuickBooks Desktop (QBDT), you'll need to sign in to your Customer Account Management Portal (CAMPs) to stop the service. 

 

Here's how: 

 

  1. Log into your CAMPs account.
  2. Go to the Product & Services section, then hit Details on the service you want to stop. 
  3. Tap Cancel Service, then leave a reason. 
  4. Click Continue to cancel, then press Cancel Now

 

You may refer to this article: Cancel your QBDT Subscription.

 

If your subscription includes payroll, please visit this link for the complete instructions: Cancel QuickBooks Payroll.

 

In regards to the auto-withdrawal of your checking account, I'd suggest communicating with our Customer Care Team. That way, they can check your checking account and guide you in canceling the service in case you have a problem. To reach them, please go to this page: Contact QuickBooks products and services Support. You can also review our support hours from there to guarantee we address your concern promptly.

 

Additionally, I've also added pages about handling your subscriptions, company information, policies, and other relevant topics. 

 

 

Let me know in the comment section if you have additional questions. I'm eager to help. Keep safe always, @Kari DePauw. 

9548686879
Level 1

CANCELLATION

I am still be billed $40 per month for an account that has been cancelled months and months ago.  Please stop all charges and refund my credit card the months of charges.

MirriamM
Moderator

CANCELLATION

Hi there, 9548686879.

 

I'd love to get this sorted out for you, but since the Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your billing issue. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up a customer’s account in a secure environment. Thus, let me get you in touch with someone from the right support team.

 

To reach them, see this link: Contact QuickBooks products and services Support. Ensure to review their support hours so you'll know when agents are available.

 

If there's anything else I can do for you concerning QuickBooks, don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day.

john greis
Level 1

CANCELLATION

Hello,

I want to cancel my accounts with Quickbooks.

Please confirm this cancelation.

 

John Greis

RCV
QuickBooks Team
QuickBooks Team

CANCELLATION

It's sad to know that you're canceling your QuickBooks Online (QBO) account, but I'm here to make the process easy for you, john greis.

 

We can cancel your subscription from the Billing & Subscription page. Then, your company data will be available in read-only access for one year. We can also export your reports to Excel or print them for your future use. Here's how to cancel your subscription:

  1. Go to the Gear icon on the top menu.
  2. Choose Account and Settings.
  3. Click on Billing and subscription at the left pane.
  4. In the QuickBooks section, select Cancel subscription or Cancel online.
  5. Tick the Continue to cancel option, then tap the Continue to cancel button (if it shows on your screen).
  6. Follow the next steps.
  7. Press Submit and cancel subscription.
  8. Hit Got it.

Once completed, you'll receive an email notification that confirms the cancellation process. To learn more about this one, see the Cancel your QuickBooks Online subscription or trial article for more details. If you purchased your subscription from iTunes or Google Play, check out the cancel your subscription through an app store article for the detailed steps.

 

Just in case you'll need to come back with us, just reactivate your QBO account. Feel free to visit our Account management page for more insights about managing your Intuit Account.

 

I'd like to know how you get on after performing the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always. 

tonybalognie
Level 1

CANCELLATION

I want to cancel my entire program, can't afford any more payments

Charies_M
Moderator

CANCELLATION

Hello there, tonybalognie.

 

Sad to see you go but I'm here to make the cancelation process easy for you.

 

First, you'll want to visit this article to know what to expect when you cancel your account in QBO: What happens to my QuickBooks Online data after I cancel?

 

Here's how to cancel an account:

  1. Go to the Gear icon and choose Account and Settings.
  2. Select Billing & Subscription.
  3. In the QuickBooks section, click Cancel subscription.
    1.PNG
  4. Click Continue to Cancel, then Continue to Cancel again.
  5. Answer the short survey, then Click Confirm Cancel.

Here's an article for additional information about canceling your QuickBooks Online subscription.

 

In case you decie to rsubscribe, you can have this article as your guide: How to resubscribe or reactivate QuickBooks Online.

 

The Community is always open if you have other queries. I'd be happy to help.

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