Quickbooks asking to renew a subrcription that is popping up in error

Login to your CAMPS and check your license status.

Our license status is showing as current.and active.  We pay monthly on the last day of the month, which is more than 9 days from now.

I can see the urgency of getting this fixed, ncgross. No worries, I can help you figure out what's causing this issue and get past it.

Data file or program issues are the common cause of the crashing problem. How QuickBooks interacts with your system is another reason.

To fix it, all we need to do is perform the repair process. Please follow the steps below:

1. Go to the Control Panel on your computer.
2. Select Programs and Features (or "Add or Remove Programs").
3. Locate QuickBooks in the list of installed programs, right-click on it, and choose Repair.
4. Follow the on-screen instructions to repair the QuickBooks installation.

Moreover, you may want to visit this article for more troubleshooting steps: Repair your QuickBooks Desktop for Windows.

Also, always be aware to update your QuickBooks Desktop to the latest release version as it becomes available to ensure you have all the updated components.

Feel free to comment below if you have more questions about the QuickBooks Desktop program. I'm sure to help anytime. Have a great day!

Our problem has not been solved.  This is happening on both company files used only on my laptop and company files hosted on Right Networks.  The number of days do not even match as we have only 1 subscription license.

I appreciate you getting back to us, @ncgross. I'll put you in touch with the best help available to fix the error message you've encountered in QuickBooks Desktop (QBDT).

As the issue persists, I recommend reaching out to our customer support team. They have the necessary tools to identify the root cause of the problem and guide you through the resolution. If required, they may also initiate an investigation regarding this matter. To do that:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Provide a brief description of your concern, and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

Moreover, you can log in to the Customer Account Maintenance and Portal (CAMPs) if you need to manage your QBDT account and services. 

Stay in touch if you have other questions concerning your QBDT subscription. Our team is available 24/7 to keep you assisted. Take care.

JaeAnnc,

Thanks for your response.  I spoke with the QB help team last week before I posted my question.  They had no idea why this is occurring.  I have also logged into CAMPS and we are up to date with our account and it shows as active.  Is there a different support team that I could contact? (removed)

I appreciate your patience, @ncgross. Allow me to route you to the appropriate support to ensure this error will get fixed. 

As per the screenshot you provided, your account is still active. The error you received was just a warning that your subscription will expire within the given days. 

However, since you can't successfully renew your subscription, the best option we have is to contact our support team again, for they have the necessary tools to resolve this issue. We can do this by following the steps my previous colleague has provided.

On the other hand, you can directly contact our support team through their contact number if you need prompt assistance or visit this article for more reference on how to reach them: Contact QuickBooks Desktop support.

Moreover, you can check out these articles that can help you learn how to download the latest QuickBooks Desktop with your subscription and what to do when your subscription expires: 

• Renew your subscription or use view-only mode in QuickBooks Desktop
• Manage your QuickBooks Desktop subscriptions and services

Feel free to reach out if you have further concerns about your subscription renewal or any QuickBooks-related queries. It's always our pleasure to help you. Keep safe. 

Respectively that is not a fix. We are a 20+ instances of Quickbooks and have two users with this same problem. We run Quickbooks Enterprise and recently moved to the latest version of Quikbooks in the hopes that this problem would go away, but that no happen.  That error message seems to be a generic message for something going wrong with licensing. 

I called support again and spoke to someone knowledgeable.  The error somehow occurred because our product # did not match up with our license #.  It was diagnosed when we got an error running "Sync License Data Online".  The intuit advisor changed our license # and then had us download a new copy of QB Enterprise.  This fixed our problem.  Don't forget to run an update to get to the current release.

Hi there, @eprunty.

I understand that encountering an error message about licensing in QuickBooks Desktop can be disruptive and inconvenient for you. Don't worry, I'm here to assist you in resolving the issue by providing useful insights and directing you to the appropriate support channels.

That said, I recommend that you contact our Customer Care Team. They will assign a representative to assist you to check on your end and guide you through the process. They will also investigate to see if there are any compatibility issues between the program and the operating system.

Here are the steps you need to follow to contact them:

How to get a call or chat from us

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   
   

• If you don't already have an account, make sure to Create a new account.
  
  

6. We'll email you a single-use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

7. Select to chat with us or Have us call you.

Phone support may be limited due to volume.

I'm also adding these helpful modules you can browse about how you can download the latest QuickBooks Desktop with your subscription also, manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or just view your billing history:

• Manage your QuickBooks Desktop subscriptions and services
• Manage billing, payment, and subscription info in QuickBooks Online

Don't hesitate to let me know if you have additional questions about renewing your subscription and managing your QuickBooks Desktop. I'm always here to help. Take care always and Keep Safe!

I am having the same problem.  

@HG27 

I will offer the same advise. You should chat Support again and ask them to escalate to their Billing team. If they refuse, consider to cancel your subscription and purchase a new one through select partner. You'll get a perpetual discount on renewal and will get more support with billing issues.

I'm here to ensure that this will be addressed promptly, @HG27. At the same time, direct you to the team that can assist you in fixing the error you're facing.

If you have multiple computers on the same server, it sometimes causes errors when working with QuickBooks Desktop. That's why, let's troubleshoot this by syncing your license data. I'll guide you on the step-by-step process of doing this.

Firstly, let's see how many user licenses you have. To do this, here's how: 

1. Press F2 on your keyboard to open Product Information in your QBDT.
2. In the User Licenses tab, check out all the listed numbers.
3. Repeat the process for each computer.

Once done, let's try syncing your license data. 

If you sync online, do this.

1. Head to the Help menu.
2. Click Manage My License and Sync License Data Online so you can update your new license details.

If you choose to do this manually, here's how:

1. Go to Help.
2. Select Manage My License and Buy Additional User Licenses.
3. Write the exact validation code you obtained when you purchased your additional license.

For reference, check this article: Add a user license to your QuickBooks software.

If the issue persists, I suggest contacting our support team. They have the necessary tools and expertise to help you resolve the issue and can further investigate the root cause of this. To contact one, please follow the steps below.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us, then enter a brief description of your concern.
4. Hit Continue and sign in to your Intuit account.
5. Choose Chat with us or Have us call you.

If you've encountered an error while syncing your license, please read this article for guidance on resolving it: Sync license data online error.

Please reply to this thread if you need further support about the popping error you're having when working with your QBDT company. I'll be sure to answer your queries.

To solve the problem, it took a few calls to Intuit and we finally found someone to help.  It indeed was an issue with syncing our license.  The produce # and license # somehow got out of sync.  We had to delete our QB program and re-download it to solve the problem

I wanted to post our solution that seems to work. We work in a firewalled corporate environment and our network team was blocking traffic to spcentitlement.intuit.com and qbdtipd.qbinproduct.intuit.com on port 443. Once that was allowed we no longer received the message. 

I had / have the exact same problem.  The QB Intuit team after several attempts gave me a solution that involved clicking the help button, selecting the "About quickbooks accountant destop plus 2024" then hitting ctrl-r-p

adding our specific code that was provided by the QB intuit team and then clicked finish.  There was a problem with the license sync and product code.  HOWEVER, we are having the same problem again ... just 4 days later.  I do believe we will have to do the same thing that ncgross did in the previous post and ask to be issued a new license #.  This is a frustrating situation and it takes an entire office down for days.   Please provide a solution .  

Hi there Carol.

I understand how challenging this issue can be, especially when it affects your entire office. It sounds like the solution provided by our team helped, but the license sync and product code problem has resurfaced.

Given that the fix was only short-term, I agree that requesting a license number change is the most effective solution at this point. I recommend reaching out to our support team again to request a new license number or whatever they may offer and to ensure that all license and product code information is properly synced. They can also check if there’s an underlying issue with your current license.

Here's how to contact our support:

1. Head to this link: Contact Us.
2. Select QuickBooks Desktop product and click Continue.
3. Select Contact Us and choose a way to connect with us:
4. Start a chat with a support expert.
5. Get a callback from the next available expert.

In the meantime, if you’ve already attempted the troubleshooting steps, please ensure that the version of QuickBooks you’re using is up to date, as this can also help resolve sync-related issues.

Let me know if you have further concerns related with subscription issues in QuickBooks Desktop. I'd be glad to assist you at any time.

Something similar happened to me.   I lost all my Payroll features-- so I had to call and was told I hadn't paid for Support--- I pay monthly for support... I was told this was a new charge..... I argued I wasn't paying... I am getting no where with this issue.  He tried telling me it was a problem that had to be fixed... I told him no-- they intentionally turned off so I had to call....  He didn't agree or deny!!

Something similar happened to me.   I lost all my Payroll features-- so I had to call and was told I hadn't paid for Support--- I pay monthly for support... I was told this was a new charge..... I argued I wasn't paying... I am getting no where with this issue.  He tried telling me it was a problem that had to be fixed... I told him no-- they intentionally turned off so I had to call....  He didn't agree or deny!!

@Patti51 

Can you login to CAMPS and find your license status there?