QuickBooks HelpQuickBooksHelpIntuit

Sync license data online error

by Intuit•3• Updated 1 year ago

Learn how to fix sync license data errors.

Damaged licensing data or a firewall that's not properly configured may cause the Sync license data online error when opening QuickBooks Desktop.

Solution 1: Rename the EntitlementDataStore.ecml file

Note: The Entitlement Client folder is hidden. You may need to Display hidden files and folders or search for files using Windows before performing these steps.

  1. On your keyboard, press Windows+R to open the Run command.
  2. Copy and paste the path C:\ProgramData\Intuit\Entitlement Client\v8, then press Enter.
  3. Right-click on the EntitlementDataStore.ecml file, then select Rename.
  4. Rename the file to EntitlementDataStore.ecml.OLD.

Solution 2: Configure Firewall settings

 If the issue persists, configure firewall applications for QuickBooks Desktop.

You must sign in to vote.

QuickBooks Accountant Desktop 2021QuickBooks Accountant Desktop PlusQuickBooks Desktop Enterprise AccountantQuickBooks Desktop Enterprise Accountant 21QuickBooks Desktop Enterprise DiamondQuickBooks Desktop Enterprise Diamond 2021QuickBooks Desktop Enterprise GoldQuickBooks Desktop Enterprise Gold 2021QuickBooks Desktop Enterprise PlatinumQuickBooks Desktop Enterprise Platinum 2021QuickBooks Desktop Premier 2021QuickBooks Desktop Premier PlusQuickBooks Desktop Pro 2021QuickBooks Desktop Pro Plus

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.

Find the right fit for your business

[object Object]

Choose from plans and features to fit your business needs with QuickBooks Online.