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Anonymous
Not applicable

Scheduling Local backup

I recently switched from QB Enterprise 2012 to QB Premier 2019.  Data files were converted and the new installation is working fine.  I set up the backup routine to the same way it was set up in the old Enterprise product.  The backup is set to run nightly, saving the backup to the E drive which is a separate drive attached to my computer via a USB connection.  This drive has plenty of free space and the process worked flawlessly under Enterprise.   When I run the backup manually for the Premier product, the backup works fine.  However when it runs automatically overnight, I only get a very small TMP file.  I have stored my Windows password as required.  Any help would be greatly appreciated.  Thank you.

Solved
Best answer December 21, 2018

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Anonymous
Not applicable

Scheduling Local backup

Thank you for the response, @Anonymous.

 

I appreciate the steps you've tried in running the scheduled backup.

 

Let me route you to the right support that can help verify if you can do a scheduled backup to an external drive in QuickBooks Premier. Our Desktop Care Support can access your account in a secure environment to further check the issue. They have helpful tools that can further isolate your problem in running the backup and provide the necessary troubleshooting steps to get this resolved.

 

Here's how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep me posted how it goes. You can always drop by again in the Community if you have other questions. Have a great weekend.

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19 Comments 19
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Anonymous
Not applicable

Scheduling Local backup

As an additional piece of information, I am running Windows 7 Pro.

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Level 15

Scheduling Local backup

Frankly I am surprised enterprise worked flawlessly using an external drive.  QB is notorious for not playing well with external drives.  Personally I think it has something to do with the wake up command QB has to first issue to access the drive, but who knows.

I back up to a computer local hard drive, and I have a script that runs to copy from the local drive to the external drive and to a google drive folder so it syncs to my account in the cloud

Sorry I couldn't be more help.

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Anonymous
Not applicable

Scheduling Local backup

So I have tried everything I can think of.  We are running a client/server environment with the database on the server and the client running on my computer.  I have tried to save to an external drive, he server drive where the database is located, and my C drive.  All have failed.  All I get is a small tmp file no matter where I have tried to save the scheduled backup.  When I run the backup manually, I can save the backup file wherever I want.  I have saved my windows password as requested and verified that it is correct.  Very strange.

 

We are running Windows 7 Pro on the desktop and Windows Server 2016 on the server.

 

Thanks for any advice anyone may have.

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Anonymous
Not applicable

Scheduling Local backup

Well I have tried everything to no avail.  We are running a client/server environment with the database on the server and the desktop running the actual QB Premier application.  I have tried to schedule a backup to an external drive, to the same drive where the database is housed and to my C drive.  In every case, all I get is a small tmp file but no backup file.  We run Windows 7 Pro on the desktop and Windows Server 2016 on the server.  I can run a manual backup with no problem and save the backup file anywhere I want.  The problem is only with running scheduled backups.  I have saved my Window PW as requested and verified that it is correct.

 

Any thought or suggestions form anyone out there would be greatly appreciated.  Thanks

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Anonymous
Not applicable

Scheduling Local backup

Thank you for the response, @Anonymous.

 

I appreciate the steps you've tried in running the scheduled backup.

 

Let me route you to the right support that can help verify if you can do a scheduled backup to an external drive in QuickBooks Premier. Our Desktop Care Support can access your account in a secure environment to further check the issue. They have helpful tools that can further isolate your problem in running the backup and provide the necessary troubleshooting steps to get this resolved.

 

Here's how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep me posted how it goes. You can always drop by again in the Community if you have other questions. Have a great weekend.

View solution in original post

Highlighted
Level 1

Scheduling Local backup

I am experiencing the same problem. We have 2 company files and both are having the issue. QB tech support tried helping and suggested running the Verify option to check the file. Ran on one of the files and found no problems and still will not back up. Only starts a tmp file. I have set time so I can actually watch the backup which runs, creates the tmp file and that's it. Whole process took about 5 seconds. We went from QB Enterprise 2016 to 2019. Have no issues running manually. This appears to have something to do with the 2019 Version. 

Highlighted
QuickBooks Team

Scheduling Local backup

Hello there, @DennyB.

 

Allow me to step in and provide some information about the temporary file.

 

When running a backup file automatically, it'll always create a temporary file. To complete the process, you'll just need to wait until the temporary file will be converted into QBBackupTemp folder.

 

The purpose of the QBBackupTemp folder is to hold an area for QuickBooks file components during the QuickBooks Backup (.QBB) file preparation process. Once the backup is completed, this temporary folder should get deleted automatically.

 

For more information about running backup files, you can read these articles for your reference:

 

Feel free to leave a comment below if you have any other questions about backup files. I'll be happy to help you out.

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Level 1

Scheduling Local backup

 That is not the case, I have it set for back up every night and I end up with nothing but temp files about 3kb for each night. Happening on both of our company QB files.  Manual backups work smoothly to the same folder with no tmp files left. It appears to be an issue with 2019 version. Never had an issues with 2016. 

Highlighted
Moderator

Scheduling Local backup

I appreciate you getting back to us in the Community, @DennyB.

 

Allow me to step in and share some update about the issue you're having when scheduling backup copy in QuickBooks Desktop (QBDT).

 

I’ve checked this on our end and found out that it is reported as an ongoing issue (INV-24197). We've escalated this to our engineers, and are diligently working for a resolution.

 

While we don't have a definite timeline for when this will be resolved, I highly suggest contacting our Phone Support team so they can add you on our list of affected users. You'll receive an email notification once we have an update and I'll surely get back to this post as well. You can check out this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Customer Support Team.

 

Thanks for your understanding and patience while we look into this. Please post again should you have any other questions. I'll be here to answer them. Take care!

Highlighted
Level 1

Scheduling Local backup

Any update on a fix for this INV-24197? This is a serious problem.

 

Darin

Highlighted
Moderator

Scheduling Local backup

Hi, dflannes.

Allow me to share some updates about the scheduled local backup issues in QuickBooks Desktop.

 

For now, the most recent update that I have is that our Engineering Team is actively working to determine why the scheduled local backup isn't working. We are still investigating this unexpected behavior.

 

In case you’re not yet added to the list of affected users, I'd suggest reaching out to our QuickBooks Desktop Support so they can get your account information. Any progress will be communicated via email.


To reach us, please follow these steps:

 

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you

In the meantime, you can manually create a backup copy of your company file. You can get more details in this article: Create a backup of your company file.

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other concerns about creating a local backup in QuickBooks Desktop. Have a good one.

Highlighted
Level 1

Scheduling Local backup

Hello,

 

I do have the same problem with our 5 company files.

 

This is a major concern, since backup is not taken properly. I only have a lot of 12 KB .tmp files...

 

Please let me know what is going on !

Highlighted
QuickBooks Team

Scheduling Local backup

Currently, the issue is still investigated, vhubert.

 

We are continuously working around the clock to get this fix. In the meantime, you can still secure your company file by backing it up manually

 

I'd also recommend getting in touch with our Support Team. They'll be able to add your details to the notification lists. 

 

Below are the steps to reach out to them:

  1. Click Help at the top.
  2. Select QuickBooks Desktop Help.
  3. Hit Contact Us.
  4. Give a brief description of your issue and choose Continue.
  5. Hit Talk to a Specialist or Start a Message

 

I'll also make sure to keep an eye on it and will keep this thread posted once there are updates. 

 

Drop by again if you need additional assistance. 

 

 

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Level 2

Scheduling Local backup

 
Highlighted
Level 2

Scheduling Local backup

@MikiD / @FritzF Any update on this since January? It's been well over a year since the issue was acknowledged at had case # INV-24197 assigned... I'm left wondering if this is really being worked on by your engineers or not... it worked in previous QB versions so shouldn't take over a year to compare the code changes & push a fix out.

 

We are running Enterprise 19 on terminal server with multiple QuickBooks company files, currently I'm having to manually open each one daily and run a local back up & that gets automatically uploaded to cloud later in the day.

 

Really looking forward to the possibility of QB backups actually running automatically again.

Highlighted
Moderator

Scheduling Local backup

Hello there, @lburr.

 

I understand the hassle that this caused you. I know that this is not the kind of experience you expect us to deliver. 

 

Right now, our engineers are all hands on deck working together for a fix to sort everything out with regards to this. Please know that this issue is being treated at utmost urgency.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

I appreciate your patience and understanding as we continue working toward a resolution. Have a great day.

Highlighted
Level 2

Scheduling Local backup

Hello @MirriamM,

 

Thanks for the quick reply, you are correct that this is not the experience we expect or deserve as we've been an Enterprise customer for around 10 years.

 

What I have a hard time understanding is how your engineers have been "all hands on deck" working on this specific issue for over a year and haven't been able to make any progress... surely they'd have been able to find some workaround by now if they were really working on it?

 

I had a chat session earlier today and was told that the automatic backup feature is broken in Enterprise 20 as well with no timeline for a fix or workaround, but we could try the Intuit Data Protect as that is set up a little different than the automatic backup inside QuickBooks desktop and supposedly IDP still works.

 

At the end of that conversation I began to feel like someone decided that rather than fix the issue it would be better to push IDP to increase revenue? Maybe I'm seeing it wrong, but that's what it seems like.

 

Manual backups still work, at least so far... hopefully they don't break as well. At this point our IT admin team have been given QB admin credentials to all company files so we can log in, run the manual backups, then log out. Yes I know this is a security risk, but the risk of running with no backups is worse.

Highlighted
Level 2

Scheduling Local backup

So I did some more searching and found out how to get QuickBooks automatic backup working... sorry it's long winded but the link below got my backups working. My setup is QuickBooks Enterprise 19 on Windows Server 2019:

 

https://quickbooks.intuit.com/learn-support/en-us/install/scheduled-backups-are-not-working-in-windo...

 

Basically, when you set up automatic backups in QuickBooks it adds a task to the Windows Task Scheduler but fails to set them up correctly.

 

After setting up automatic backups in QuickBooks for each company file, I opened the Windows Tasks and found the tasks were configured for "Windows Server 2003, Windows XP, or Windows 2000"... but we're running Windows Server 2019. Here's the task that QuickBooks set up:

qb 1.jpg

 

Make sure you're logged in as the Windows administrator account, then change the task configuration to the correct version, in my case "Windows Server 2019". I set the automatic backup to a few minutes out, it now creates a .tmp file - at least it creates a file now, shows I'm on the right track.

 

I reopened the Windows task and checked the "Do not store password" box so it only had access to local resources. I had to enter the Windows admin password when I set up the automatic tasks, but checking the box here allowed my backups start saving correctly. Here's my final settings:

 

qb 2.jpg

 

On a side note... QuickBooks restricts the backup schedule to 10 minute increments, but you can go to the Triggers tab in the task and adjust it to whatever time you want.

 

One variable remaining, the company file I was testing was open when the automatic backup schedule ran... the other company files are closed so we'll see if those scheduled backups run correctly when the file is closed.

Highlighted
Level 2

Scheduling Local backup

@MirriamM see my post above with the screenshots, last night all automatic backups ran properly after I corrected the two Task Scheduler settings for each scheduled backup.

 

Just so it's clear, the Windows Server 2019 configuration options in the drop down list are:

  • Windows Server 2019 (the Windows version being used - what I changed each task to)
  • Windows 7, Windows Server 2008 R2
  • Windows Vista, Windows Server 2008
  • Windows Server 2003, Windows XP, or Windows 2000 (what QuickBooks chooses by default)

 

I don't know why QuickBooks uses the oldest option, hopefully the developers can use these notes to get a fix pushed out. Let me know if there is anything else I can do to help.

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