I just recently added merchant services through Quickbooks to allow my customers to pay via emailed invoices. I sent my first batch of 216 emails containing 430+ invoices and statements. All customers had the online payments setup in their accounts. I tested a few emails to myself before I sent off the 216. After sending the 216 emails almost all of them show the View and Pay Now linke as "Link Unavailable" in the emails. One customer had two invoices, one with the link and the other without.
I spent 2 hours with tech support and all they could say was make sure the customers use Google Chrome. I don't see how a customers's web browser would have any impact on Quickbooks generating an email with a link to my merchant services. It seems like Quickbooks couldn't handle the amount of emails that it generated. I may have to go into each invoice and select the email later options and resend them one at a time. HAS ANYONE HAD THIS PROBLEM. ANY SOLUTIONS WOULD BE GREATLY APPRECIATED....
I am having this same issue! I have spent about 3 hours on the phone with support. The first time, the agent couldn’t help me. The second time, the agent determined my invoices were corrupted, so I needed to delete and regenerate the invoices. That seemed to work! However, when I sent out invoices yesterday, the View and Pay link was missing. Tried deleting and resending the email and the View and Pay link was still missing!
Called customer service and the agent told me I needed a support package to address the issue as this is not covered under free support! How is a glitch in your software not covered under support?
I have attached a screenshot of what the invoices look like in response to the admin request on this original post.
You will receive a warning message to backup your company file, press OK.
Click OK when you get the message "Rebuild has completed".
After that, you can send an invoice to your email and see if the option to View and Pay Now button is there.
However, if the problem persists, I'd suggest getting in touch with our QuickBooks Desktop Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.