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Can I enter multiple email addresses for one customer

Some of my customers require the invoices to be sent to more than one email address, can this be done with Quickbooks online?
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Best answer 10-15-2018

Accepted Solutions
Level 1

Hi phillthefarrier , You can do this, multiple email add...

Hi phillthefarrier ,

You can do this, multiple email addesses can be added to the email field and seperated by a comma. (xxx@yahoo.com,yyy@yahoo.com)

Hope this  helps.

View solution in original post

13 Comments
Level 1

Hi phillthefarrier , You can do this, multiple email add...

Hi phillthefarrier ,

You can do this, multiple email addesses can be added to the email field and seperated by a comma. (xxx@yahoo.com,yyy@yahoo.com)

Hope this  helps.

View solution in original post

Level 1

Thank for your help

Thank for your help
Level 1

But this only works if you add to each individual invoice...

But this only works if you add to each individual invoice.  We want it to work per Customer at all times so we don't have to remember to add a second or third email address to each invoice.
Level 1

Re: But this only works if you add to each individual invoice...

When I went into the 'Customer' section and added emails, separated by commas, in saved them and they were included in the next invoice.  I hope this helps.

 

 

Level 1

Re: But this only works if you add to each individual invoice...

May help someone: 

 

Quickbooks Desktop 2018 and Exchange with Office365 do not seem to allow multiple email addresses on the same line.

 

If you use GMAIL, it does seem to work.  Which is a shame, as I am much more partial to the conveniences of Office365.

Level 1

Re: Hi phillthefarrier , You can do this, multiple email add...

There is a limit of 100 characters though. What if I have to enter 10+ email ids and the 100 character limit gets crossed?

QuickBooks Team

Re: Hi phillthefarrier , You can do this, multiple email add...

You're unable to enter more email ID's once you reached the character limit, akshaypirate.

 

You'll want to send this as a product suggestion to our engineers. Just click Gear, and then Feedback.

 

The details are found in this article: How to email a sales form or report to multiple email addresses.

 

Let us know if you have any more questions.

Level 1

Re: But this only works if you add to each individual invoice...

Did you ever figure this out because we are trying to as well. It is a headache to remember this every time we invoice to add these emails. 

QuickBooks Team

Re: But this only works if you add to each individual invoice...

Hi Hcriowa510,

 

We can enter multiple email addresses in the Customer Information.

Here's how: 

  1. Click Sales, then choose Customers.
  2. Choose a customer.
  3. Select the Customer Details tab, then click Edit.
  4. You can enter the email addresses in the Email field.
  5. Click Save.

There's a limited numbers of characters that can be entered in this field. You'll want to have an additional characters by sending a request to our engineers. You can sent it directly to them by clicking the Gear icon, then choosing Feedback . They'll check on it and consider adding it in their future updates.

 

Let us know if you need anything else by leaving a comment below. 

 

Level 1

Re: Can I enter multiple email addresses for one customer

Hi Jim,

 

I had the same issue as you, and tried the response Philtheferrier provided.  It didn't work for me at first, but with repeated trials substituting ; for , etc. I was able to get it to work.  The key being, you have to use , to separate the emails, and DO NOT have any space in between.  Also, invoices only seem to be sent to emails in the TO line - Not the cc line.

Level 1

Re: But this only works if you add to each individual invoice...

Yes exactly!

Level 1

Re: Hi phillthefarrier , You can do this, multiple email add...

And which genius thought 100 characters would suffice for multiple emails???

 

Serious flaw in today's corporate culture of middle management and everything being emailed..

Moderator

Re: Hi phillthefarrier , You can do this, multiple email add...

I appreciate your input from every angle, BrentV

 

I understand how the workflow you're looking for is beneficial to your business. To ensure your voice is heard, I can pass a feedback about this. For the time being, you can visit our blog and sign up to our Newsletter. This way, you’ll receive email updates about changes in the product. Our developers get inspiration from customers, so your voice makes a huge impact.

 

If you need tips in the future, visit our QuickBooks Help Articles site. 

 

Please don't hesitate to get back to me if you have additional questions. I'm more than happy to answer it for you. Happy Thanksgiving!

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