?? You discontinued the payroll support for QBooks Desktop Pro 2020 and forcing customer to either upgrade to a subscription based desktop format or to QB online. In February of 2023 you took $500 from my account for Payroll support for the next year, then you discontinue the service and offer no way to get refunded. You want the single user license people to switch over to a subscription based format and pay outrageous fees or "lose" your data. Or, force customers to the worst alternative - online qbooks. If you have not used QBO yet for payroll, be ready to spend copious amounts of time in the "help" cue waiting for an online rep who most likely will not be able to fix the problem and have to go thru their "back office" to get online glitches fixed. At least we had a choice to avoid the QBOnline nightmare with desktop, but now you have taken that away. QBooks desktop is what made QB successful, the go to software for almost all accounting needs. It was simple, efficient, and most importantly, operable and fixable by the administrator. I didn't have to deal with chat or phone call and hours of online screen help to fix things. I sure hope qbooks decides to bring back the desktop single user license with payroll support. You have no idea what a good thing you had. The alternative is not good, at all. 

This solution worked for me.  Thank you!

I have been recommending Quickbooks to my CPA firm clients for decades. It looks like I need to start researching other solutions. The desktop version with payroll worked very well, without being held hostage to losing everything to an annual fee. I also have clients using the online version, which I cannot recommend to anyone.

Even my professional Intuit products do not threaten the use of my prior year data and apps if I do not renew every year. I too urge Intuit to bring back the single user desktop version with payroll support. If not, I will have to suspect that my professional software is also in danger of this kind of hostage taking by Intuit.

I bought QB Desktop Pro Plus 2022 specifically because I did not want an online product or an annual fee. I'm a one man part-time business with need for a bookkeeping software to accommodate a dozen transactions a month. No customer invoicing or accounts payable or anything. Just manage one checking account and one credit card for one person. I do not want to pay $550/year for this simple need.  Now I'm locked out of my data and being told I must pay the $550 per year fee. How can I fix this situation?!!  

@JDRPHRICK 

You may consider to buy a (used) one time license for QBD 2020 and convert your core data from QBD 2022. Otherwise, you have no choice but to buy a new QBD 2023 license to open your files. You can get $100 cashback and buy it through a partner (tax exempt) to lower costs if needed. T&C apply.

I bought QB Desktop Pro Plus 2022 specifically because I did not want an online product or an annual fee. I'm a one man part-time business with need for a bookkeeping software to accommodate a dozen transactions a month. No customer invoicing or accounts payable or anything. Just manage one checking account and one credit card for one person. I do not want to pay $550/year for this simple need.  Now I'm locked out of my data and being told I must pay the $550 per year fee. How can I fix this situation?!!  

Hi JDRPHRICK,

Thank you for joining us in the QuickBooks Community. I understand that you chose the desktop version because you don't want to pay for the annual fee. I would like to share information about the change in billing process so you'll be guided accordingly.

The QuickBooks Desktop products, starting version 2022, have transitioned to a subscription-based model which renews each year. Meaning you will be upgraded to the latest version. If you’re unable to pay for the renewal, you’ll get a prompt asking to renew so that you can continue to use QuickBooks. To answer your question, paying for the renewal will get you back to track.

The prompt should give you instructions to renew your QuickBooks. If not, you can contact the phone number in the Renew your QuickBooks Desktop subscription of this article: Renew your subscription or use view-only mode in QuickBooks Desktop 2023. The team is available on weekdays from 6 AM to 6 PM PT.

Let me know if you have other questions about subscribing to QuickBooks. Take care and have a good one!

JessT - what you have recommended and suggesting is EXACTLY what desktop users DO NOT WANT. I wish the intuit board at qbooks would read these comments regarding QB Online and the subscription based format for desktop. I hope their sales fall so far below projections that they FINALLY read and take a look at WHY because they have not listened to us, the USERS, objecting to this change for over a year. How can you promote a product that is so visibly awful that you are basically lying to your customers? Stop being so cheerful when telling users they now must cough up $550 a year for THEIR data when that wasn't the case! 

Again - everyone in this thread is complaining about the new release. We don't want a qbooks subscription. We want the old desktop single user license with payroll support. And we don't want QB Online. 

Simple question: I still have QB 2020 for Mac. I don't do any online banking. I download QBO files monthly and open them in QB. I now find that the files won't open. I don't see how that could be a result of discontinuing 'online banking'. Is anyone familiar with this?

Hi there, editfred.

Thanks for joining this conversation. Allow me to chime in and help ensure you can import your bank transactions to QuickBooks Desktop (QBDT) Mac.

To ensure that I'm on the same page, may I know if you're manually importing your bank transactions? If so, you should be able to do it even if you're using a discontinued version of QBDT Mac.

May I know if you're getting any error messages during the process? Any additional information will help me provide the best resolution for your concern.

Please click the Reply button below to add more details.

I'm looking forward to hearing from you soon.

I'm manually importing QBO files. The error message is:

QuickBooks was not able to complete your request.

Please contact your financial institution.

(OL-222

@editfred 

If you are using QBD 2020 for Mac, you don't have any choice but to register the bank statement manually. If you are using QBD 2020 Windows, you can use an importer tool as a workaround.

I've done this a million times with no problem. I was wondering if it's related to the update warning, but don't see how it could be.

Thanks for coming back, editfred.

The OL-222 error code indicates that QuickBooks did not receive a valid response from the financial institution's server. This occurs when you attempt to import a .qbo file from your bank, indicating that the .qbo file format is incorrect or that the list of Financial Institutions in QuickBooks requires an update.

Before we do any troubleshooting steps, I'd recommend creating a backup copy of your company file. Then, follow the steps and details in this article to fix error OL-222 in QuickBooks for Mac: Fix error OL-222 in QuickBooks for Mac.

Feel free to visit the Banking page for more insights about managing your bank feeds and reconciling accounts.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

I'm afraid the procedure described in the link—to delete and replace the fidir.txt file—did not resolve the issue.

Hi. I value your time and effort in following the solutions to fix the error. Let me make it up to you today so you can import your bank file successfully.

I can see that you're getting an OL-222 error when trying to upload your bank transactions. Deleting and replacing the fidir.txt file should help you go through the process. Since the error continues after that step, I suggest you contact support for further investigation. A live representative can look into your account in a secure environment and review the root cause of this behavior.

To start:

1. Open QuickBooks.
2. Tap on QuickBooks Help from the Help menu.
3. Click on Contact Us.
4. Give a brief description of your issue, then select Continue.
5. If asked, sign in to your Intuit account. Click on Continue and then Continue with my account.
6. Choose a way to connect with an agent.

On the other hand, I'm adding these links for more tips on fixing other bank feeds-related errors in QBDT:

• Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop
• Error OL-200, OL-202, OL-206, or OL-226: Your last online connection was not completed

Once fixed and your entries are uploaded to QuickBooks, you're now ready to categorize them.

I'm always here to help if you have other banking concerns while working with QuickBooks. I'm always here to help. Have a good one!

Are we able to access Quickbooks Desktop Pro Plus 2022 after the expiration date in August 2023?  

@KBVNC 

You need to renew your license. Otherwise, you can buy a new license for QBD 2023 for the same price as the QBD 2022 renewal. You can get $100 as cashback if it matters. T&C apply.

Thanks for reaching out here with your concern, KBVNC. Let me share insights about the QuickBooks product you've purchased.

As QuickBooks Desktop Pro Plus 2022 is a subscription-based release version, you'll have to renew your license yearly to ensure a seamless experience with the product. Once the subscription expires, you can no longer access your company file. 

Thus, you'll want to consider contacting our Customer Care Team to help you upgrade your desktop subscription. They have the necessary tools to guide you in converting your data and will provide further assistance to get you prepared with the newly purchased subscription.

Here's how to reach them:

1. Open QuickBooks and go to the Help menu. Then, select Contact Us.
2. Give a brief description of your issue and click Continue.
3. Sign in to your Intuit account, select Continue, and click Continue with my account.
4. We'll email you a single-use code. Enter your code and select Continue.
5. Select to chat with us or Have us call you.

Additionally, I'm sharing these references to guide you more about the latest version of QuickBooks Desktop: 

• System requirements for QuickBooks Desktop 2023
• Download a trial of QuickBooks Desktop

We'd gladly assist you further if you have additional questions or other QuickBooks concerns. Feel free to leave a reply in the comments below. Keep safe!

Hi. I have received a couple emails from someone wanting to discuss the discontinuation. I am making sure that this is not a scam. I do not think my version is being discontinued. I used Quickbooks Desktop Pro 2021.

Thank you.

Hi there, @LeSLP. 

Thanks for bringing this matter to our attention and spreading awareness about this. We are committed to protecting and securing the personal and financial information you entrusted to us. It sounds like you're getting suspicious emails.

These are the only products affected by the discontinuation after May 31, 2023:

• QuickBooks Desktop Pro 2020
• QuickBooks Desktop Premier 2020 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
• QuickBooks Enterprise Solutions 20
• QuickBooks Premier Accountant Edition 2020
• QuickBooks Enterprise Accountant 20
• QuickBooks Desktop for Mac 2020

You can browse these links for additional information about this.

• QuickBooks Desktop service discontinuation policy and upgrade information
• QuickBooks Desktop Discontinuation FAQ for Payroll.

If the email is asking you to take actions like providing personal information, please don't open it. Here are a few things to look for if you’re not sure an email came from Intuit.

• We’ll never ask for your personal info in an email.
• Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
• Any link we send you in an email will always be for an intuit.com address.

You can report it to our Security Team's email address. I suggest not opening this suspicious email to avoid getting harmed in your account or computer. Also, please secure an antivirus program to your computer and make sure it's up to date so that it can detect any malware or viruses.

I also added this article for you to see the updated e-mail address of the Intuit Security Team and to know more about the latest security information: Recognize and report suspicious emails (Phishing). 

See this article to better protect your account and how we keep your data secure.

• How To Recognize And Report Suspicious Emails
• How We Keep Your Data Safe.

Don't hesitate to post again if you have other concerns with QuickBooks. Or leave a comment below if you need additional information about the email you received. I'm always around to help you.

Thank you for letting me know and responding about my concern.

The email is from intuit.com

Here is the email:

 

Thank you for revisiting this conversation, LeSLP. Yes, the email originates from our side since the email address ends with @intuit.com.

The email you received about the discontinuation of QuickBooks 2021 software means that QuickBooks release new version of product soon to take advantage of technological advancements, improved features, security enhancements, and compatibility with new operating systems. 

When it's available, discontinuing older versions encourages users to upgrade to a more secure version. As of now, QuickBooks Desktop Pro 2021 is still supported. I suggest checking this article to know more about the service discontinuation: QuickBooks Desktop service discontinuation policy.
 

If you have questions, you can always add another post in this thread or contact our support for more information on the discontinuation and available upgrade options. Take care and stay safe always!