941 e-payment rejected / EFTPS password expired

Hi @ pcflint,

You’ll have to uncheck the memorize pin when you submit the form after that, you need to reenter your 10 digits Pin. Let me show you how.

1.    Go to the E-File Login page and uncheck the Remember My Information for Next Time box.
2.    Verify and re-enter your 10 digit PIN you requested and received from the IRS after enrolling to e-file.

If this resolves the issue, the next time you file your 941 check the Remember My Information for Next Time box, so your Login information is captured. And re-entered into the Credential Vault.

You can read this article for a reference on what to do when your e-filing or e-payment is rejected: Troubleshoot efile or epay rejection issues.

Please leave a comment below if you have any related concerns. I’m here to help you.

Hi MaryAnn.

I just have the same problem. I had already tried your suggestion but It still does not work on my quickbooks. Can you  assist me please.

You have me to help so you can successfully submit your 941, Rak98.

Thanks for trying the steps shared by my colleague. At this time, we'll have to update your EFTPS internet password. Please go to this page: EFTPS. Then, hen select How do I get an Internet password under the Login Questions section.

Then, we also have to change the password in your QuickBooks file. Here's how:

1. From the Employees menu, select Payroll Center.
2. Go to the Pay Liabilities tab.
3. In the Pay Taxes & Other Liabilities section, select the federal liability to e-pay.
4. Click View/Pay.
5. Make sure that the E-Payment is selected, and then click E-pay.
6. Deselect the Remember my Information for next Time box.
7. Enter your 4-digit pin and your new EFTPS Internet password.
8. Enter any other missing information.
9. Click Submit.

I've also added these articles to help you manage your tax liability:

• E-Pay tax liability payments
• Handle an e-payment that has been rejected by the agency

There you have it, Rak98. Just let me know if you still have other concerns about tax liability. I've got you!

HI Adrian_A

I did update/change my EFTPS password before I even get your reply  but It still does not solve my problem.

Any other suggestion?

Hi there, Rak98. 

Thank you for sharing the steps you've tried to solve the problem with 941 payment rejection due to the EFTPS password. Let me share some information about this and a fix that helps other users to get past this issue. 

IRS is implementing new password requirements for making federal tax payments electronically. E-Pay gets rejected if the internet password is not updated or it doesn't comply with the new pin specifications. Some QuickBooks users were able to e-pay by resetting their password and by entering a new password with 12-30 characters. If your password length is less than this, I recommend updating it. For the complete guidelines, please check the EFTPS website: How do I get/replace/change my Internet password? (Step 4).

If you get the same result, I recommend contacting IRS to sort this out. From there, they can help reset your e-pay password. Once it's updated, please don't forget to also change your password in QuickBooks. You may refer to the steps provided by Adrian. 

For additional reference, I've attached an article you can use on how to check the payment or form you submitted in QuickBooks: Check E-file or E-pay Status.

Please know that the Community has your back. Drop me a comment below if you have any other questions. 

Hi MaryGraceS

I did update/change my EFPTS password since yesterday . I also deleted my pin and old password  on my quickbooks e-pay page and put in the pin & new password which just updated to be 12 digits on the EFTPS web site yesterday. It still does not solve my e-pay problem . I still got rejected message.

I can be able Log in EFPTS website directly with my pin & new password but with my quickbooks e-pay by put  those pin & new password still does not work.

Thanks for getting back in the thread, @Rak98.

I'm glad you're able to log in to the EFPTS website using the pin and new password. Since you've also updated the password in QuickBooks Desktop to match the new one, you should be able to process the payment.

Let's attempt updating your QuickBooks to the latest release as well as your tax table to check if your payment goes through. However, if the issue persists, I'd recommend reaching out to our Desktop Payroll Support so they can look into this further and verify the cause using their tools.

I'll be here if you have other questions. Have a pleasant day ahead!

It still does not work. I did all of that since yesterday.

It still does not work.

again from my earlier message. I can log in EFPTS directly but my quickbooks e-pay still does not work with the new password.

Hello there, @Rak98.

Since you've done the steps provided by my colleague above, and your e-pay still doesn't work with the new password.

I recommend contacting our Desktop Payroll Support so that they can review your account and investigate the cause of the issue.

Here's how:

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. In the Have a Question? window, click Contact us.
4. Enter a brief description of your issue, then click Continue.
5. Choose Talk to a Specialist to schedule a callback from our support agent. 

 You can find our support hours here: Support hours and types.

Please know that I'm just a post away if you need anything else. I'm always here to help. Have a good one! 

The original question by pcflint asked what to do if the payment is rejected but is  shown as complete and is no longer available to resend.  All of the answers correctly tell you how to change your password but they fail to mention you have to go to your bank register and VOID the payment!  THEN it will show up under Pay Liabilities again.  You can then start the EPay process, change the password for EFTPS (you have to have already done that on the EFTPS site) , make sure the option to save the information is checked, and proceed to re-send the payment.  But if you don't void the payment in QB, you cannot send the same one again.

We are having the same problem, and have tried everything suggested on this thread, including talking to a QB payroll specialist, who finally suggested we contact EFTPS to straighten it out.  Since ETPS accepts our payments just fine when we make them directly, this appears to be a problem with the QB/EFTPS interface.  We are all paying for this service, and now are on the hook for penalties.  I hope Intuit will be more proactive about finding a solution.

I had the same issue.  Was able to successfully log into EFTPS but decided to change my password just to avoid having to log in there the second time.  It was then I learned they have changed their password requirements.  I updated my password, voided the first check (so you can see it in the pay liability section) then went on to change my pin, password and uncheck remember my entries and it worked.

How do I reset my expired password?

I have lost my pin number?

Hey there, 239553576.

Thanks for dropping by the Community. As mentioned earlier by my colleague, I would recommend reaching out to the IRS for assistance resetting your EFTPS pin. To do so, you can check out the following website: https://www.eftps.gov/eftps/

If there's anything else I can help with, feel free to post here anytime. Thank you and have a nice afternoon. 

Been there.  Done that.  IRS says there is nothing on their end that should prompt a rejection.  I say again, this is a quickbooks/IRS interface problem.  None of your suggestions have worked.  Please take this issue seriously and do the work to get to the bottom of it.

Thank you for updating us about this, @DebbieJ3,

If you already tried all the suggestions in this thread and haven't got any positive results, I recommend contacting our Support Team. They can provide more troubleshooting steps and help you enter the updated information in our program.

Please note that we have made adjustments to our Support options because of the ongoing pandemic. Our representatives are available through chat or messaging to accommodate all our customers concern effectively.

To connect with our Support, follow the steps below:

1. You must be in the Home screen to get the contact option. Once the Home page is up, go to the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Desktop then Continue as guest.
3. Pick your QuickBooks version.
4. The self-help topics are listed in the What can we help you with section.
5. For live help use the Search for something else button.

Feel free to get back to me if you have any questions about this or need further assistance with anything in QuickBooks. I'll be right here to assist you anytime. Have a nice day!

I didn't change the internet password in QB. My payment was rejected. When I tried to start over, it shows that the 941 has already been filed and won't accept a duplicate. How do I get to the E-Pay section so that I can pay the amount that was rejected?

Hey, @mar2020. 

Thanks for joining in on this thread. To receive the best answer to your question, I suggest contacting our Customer Support Team. They can verify you and use a screen share to walk you through some additional steps to help resolve this problem. Here's how: 

1. Go to the Help menu. 
2. Choose QuickBooks Desktop Help. 
3. Click the Contact Us button. 
4. Type in your question and hit Continue. 
5. Scroll down and select to Get a callback. 

That's all there is to it! 

Let me know how it goes. I want to ensure all of your concerns are addressed. I'm only a post away if you need me. Wishing you the best!

I had a code that was long enough, but didn't meet the character requirements.

Once I changed the password it worked with Quickbooks. 

Unfortunately, I only now realize that my payments haven't been going through since mid-September. I expect I'll be receiving a letter from the IRS assessing late fees.

The email notification for the rejected payment looks nearly identical to the one for an accepted payment in my inbox unless I open it. The failed payment is even less apparent in the Pay Liabilities tab in Quickbooks which shows a status of "Complete" despite the rejected status.

How can I put this on a wish list for the next version/update?

I would appreciate a more explicit and obvious notification when a payment to the government goes awry.

Hi there, satbill.

Thanks for following up on this thread and for letting me know those details about the payment notifications.

I can see how having a notification that stands out more and looks significantly different would be helpful. I'll be sure to pass your suggestion along to the Product Development Team for review. You can keep an eye out for these types of updates by checking out the QuickBooks Blog.

Additionally, you can submit feedback like this directly through your QuickBooks Desktop account by:

1. Clicking the Help tab in the menu at the top of the page.

2. Hover over Send Feedback Online.

3. Choose Product Suggestion.

Please don't hesitate to reach back out if you have any other questions.

How do I get a new password and how dio I reinstate the 3 taxes payments that have been rejected?