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Established Member

Changing credit card information to pay annual payroll fee

When I go to Edit my credit card number to pay the annual payroll fee, I complete the information and click on Continue.  Nothing happens.

Solved
Best answer 01-04-2019

Accepted Solutions
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QuickBooks Team

Re: Changing credit card information to pay annual payroll fee

Hi Steve44,

 

Thanks for joining the Community. I'd be glad to assist you with changing the credit card information that's used to pay the annual payroll fee. 

 

When a user encounters unexpected behavior with Intuit Online Payroll, such as unresponsive buttons, it's generally recommended to try browser troubleshooting. One option is to clear your browser's cache, which is stored to speed up loading times, but too much can be stored and impede processes. You can find additional information about that, including steps for how to perform this at the following link: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

Another option that you may wish to consider is trying an alternative browser to update your credit card information. This can help to isolate the behavior and better determine if it's browser related.

 

I believe that this information will help to get you on the right track.

 

Please feel free to let me know how it goes, or if you need anything else, by posting a comment below. Wishing you a wonderful start to the new year. 

5 Comments
Highlighted
QuickBooks Team

Re: Changing credit card information to pay annual payroll fee

Hi Steve44,

 

Thanks for joining the Community. I'd be glad to assist you with changing the credit card information that's used to pay the annual payroll fee. 

 

When a user encounters unexpected behavior with Intuit Online Payroll, such as unresponsive buttons, it's generally recommended to try browser troubleshooting. One option is to clear your browser's cache, which is stored to speed up loading times, but too much can be stored and impede processes. You can find additional information about that, including steps for how to perform this at the following link: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

Another option that you may wish to consider is trying an alternative browser to update your credit card information. This can help to isolate the behavior and better determine if it's browser related.

 

I believe that this information will help to get you on the right track.

 

Please feel free to let me know how it goes, or if you need anything else, by posting a comment below. Wishing you a wonderful start to the new year. 

Established Member

Re: Changing credit card information to pay annual payroll fee

It worked, thank you for the help.

QuickBooks Team

Re: Changing credit card information to pay annual payroll fee

Hey again, @Steve44,

 

You're most welcome. I'm glad to hear that this is resolved for you. 

 

The Community has your back, so please don't hesitate to let me know if you need anything else. Cheering you a wonderful start of the week. 

Active Member

Re: Changing credit card information to pay annual payroll fee

Our QB acct was deactivated by mistake as I was trying to change the bank information. How can activate again and add the new information?

QuickBooks Team

Re: Changing credit card information to pay annual payroll fee

You can resubscribe, RosieQ1.

 

Let's log in to QuickBooks using the same login credentials. Then, let's go back to the steps where you accidentally canceled your account. Let me show you how:

  1. Go to the Gear icon and select Account and Settings
  2. Click Billing & Subscription
  3. Under the QuickBooks section, click Resubscribe
  4. Enter the updated billing information, when prompted.
  5. Click Subscribe

We can log out and log back in to see the changes we've made. Then, go to the Account and Settings page to verify.

 

Please let me know if you need anything else.