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Level 1

Changing credit card information to pay annual payroll fee

When I go to Edit my credit card number to pay the annual payroll fee, I complete the information and click on Continue.  Nothing happens.

Solved
Best answer January 04, 2019

Best Answers
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QuickBooks Team

Changing credit card information to pay annual payroll fee

Hi Steve44,

 

Thanks for joining the Community. I'd be glad to assist you with changing the credit card information that's used to pay the annual payroll fee. 

 

When a user encounters unexpected behavior with Intuit Online Payroll, such as unresponsive buttons, it's generally recommended to try browser troubleshooting. One option is to clear your browser's cache, which is stored to speed up loading times, but too much can be stored and impede processes. You can find additional information about that, including steps for how to perform this at the following link: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

Another option that you may wish to consider is trying an alternative browser to update your credit card information. This can help to isolate the behavior and better determine if it's browser related.

 

I believe that this information will help to get you on the right track.

 

Please feel free to let me know how it goes, or if you need anything else, by posting a comment below. Wishing you a wonderful start to the new year. 

View solution in original post

11 Comments 11
Highlighted
QuickBooks Team

Changing credit card information to pay annual payroll fee

Hi Steve44,

 

Thanks for joining the Community. I'd be glad to assist you with changing the credit card information that's used to pay the annual payroll fee. 

 

When a user encounters unexpected behavior with Intuit Online Payroll, such as unresponsive buttons, it's generally recommended to try browser troubleshooting. One option is to clear your browser's cache, which is stored to speed up loading times, but too much can be stored and impede processes. You can find additional information about that, including steps for how to perform this at the following link: Delete Or Disable Cache And Temporary Internet Files In Your Web Browser.

 

Another option that you may wish to consider is trying an alternative browser to update your credit card information. This can help to isolate the behavior and better determine if it's browser related.

 

I believe that this information will help to get you on the right track.

 

Please feel free to let me know how it goes, or if you need anything else, by posting a comment below. Wishing you a wonderful start to the new year. 

View solution in original post

Highlighted
Level 1

Changing credit card information to pay annual payroll fee

It worked, thank you for the help.

Highlighted
QuickBooks Team

Changing credit card information to pay annual payroll fee

Hey again, @Steve44,

 

You're most welcome. I'm glad to hear that this is resolved for you. 

 

The Community has your back, so please don't hesitate to let me know if you need anything else. Cheering you a wonderful start of the week. 

Highlighted
Level 1

Changing credit card information to pay annual payroll fee

Our QB acct was deactivated by mistake as I was trying to change the bank information. How can activate again and add the new information?

Highlighted
QuickBooks Team

Changing credit card information to pay annual payroll fee

You can resubscribe, RosieQ1.

 

Let's log in to QuickBooks using the same login credentials. Then, let's go back to the steps where you accidentally canceled your account. Let me show you how:

  1. Go to the Gear icon and select Account and Settings
  2. Click Billing & Subscription
  3. Under the QuickBooks section, click Resubscribe
  4. Enter the updated billing information, when prompted.
  5. Click Subscribe

We can log out and log back in to see the changes we've made. Then, go to the Account and Settings page to verify.

 

Please let me know if you need anything else. 

Level 1

Changing credit card information to pay annual payroll fee

I still don't know how to do any of that, I just need to update my credit card as you have the old number, I don't know my pass word, can I just talk to a person so I can give you my new number? thanks, Thresa

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QuickBooks Team

Changing credit card information to pay annual payroll fee

Hello, thresa,

 

Let's reset your password so you can log in to your account. And, update the credit card information to pay your annual payroll fee.

 

Here are the steps you can follow:

  1. Go to this link: https://c28.qbo.intuit.com/qbo28/login?webredir, then click I forgot my user ID or Password
  2. Enter your email address.
  3. QuickBooks will send a code to the email associated with your QBO account.
  4. Check your email. It should be coming from Intuit <do_not_reply@intuit.com>.
  5. Enter the verification code in the Enter the 6-digit code field, then click Continue.

Once done, please follow the steps provided by my colleague @Catherine_B to update your credit card info for your subscription

 

You can also read through this link: How to resubscribe or reactivate QuickBooks Online and go to the FAQs section for frequently asked questions.

 

If you're still unable to get it to your account, I suggest contacting our QBO Technical Team. This way, they can pull up your account in a secure environment. You can also do screen-sharing with them and they'll help access your account and update the CC information.

 

If you want to pay employees through Direct Deposit, check this out: Connect your bank to Online Payroll. This article provides instructions and detailed steps to guide you with the process.

 

Keep me posted on how this goes and I'll get back to you.

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Level 1

Changing credit card information to pay annual payroll fee

My credit card was charged for the Intuit QuickBooks Payroll Annual for $650 for Customer Account #[removed], Dec. 24, 2019. I am no longer employed with this employer (First Baptist Church Macclenny, Florida) and I have no access to the quickbooks program any longer. I called and asked the Financial Secretary of the Church to alert Quickbooks to discontinue to autopay option using my credit card, but apparently this has not been done. I understand the church is no longer subscribing to the payroll service. I need to have this $650 refunded back to my credit card, please ASAP. My Visa Card is in my name, [removed] , with number ending in [removed]. The Email note today included Reference #: [removed]. I may be contacted at [removed].  I have retired and have moved from [removed].  Thank you for your assistance.

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QuickBooks Team

Changing credit card information to pay annual payroll fee

Hi @flockman,

 

Thanks for following this forum and for sharing your information. Due to security reasons, the system deleted it to protect your identity. 

 

I can feel the urgency of having the $650 be refunded back to your credit card. I want to make sure that your concern will be taken cared of right away. I'd suggest you let the primary or the billing contact of the QuickBooks Payroll account to communicate with our Customer Care team. They can verify the subscription and help submit a request for a refund to the billing team once confirmed that the account is canceled. 

 

For your reference, check out our support hours and contact us at the time convenient to you.

 

Leave a comment below whenever you have additional questions. I’m always around here to help. Take care. 

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Level 1

Changing credit card information to pay annual payroll fee

It tells me to have primary person do this, I Am the primary person 

Highlighted
QuickBooks Team

Changing credit card information to pay annual payroll fee

Hello, @donna42.

 

Like my lovely colleague @katherinejoyceO stated, contacting our Payroll Support team should get you back on your feet.

 

Our Payroll Support team has tools that allow them to look into this matter. Just go to Customer Service.

 

I'm also recommend to clearing your browser data. Why should you Clear Cache and Cookies?

 

When you remove the temporary files in clearing the cache and cookie data, it resets the browser to its default state.  

 

If you have any more questions, please don't hesitate to reach back out. Have a great day.

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