Changing credit card information to pay annual payroll fee

It worked, thank you for the help.

Hey again, @Steve44,

You're most welcome. I'm glad to hear that this is resolved for you. 

The Community has your back, so please don't hesitate to let me know if you need anything else. Cheering you a wonderful start of the week. 

Our QB acct was deactivated by mistake as I was trying to change the bank information. How can activate again and add the new information?

You can resubscribe, RosieQ1.

Let's log in to QuickBooks using the same login credentials. Then, let's go back to the steps where you accidentally canceled your account. Let me show you how:

1. Go to the Gear icon and select Account and Settings. 
2. Click Billing & Subscription. 
3. Under the QuickBooks section, click Resubscribe. 
4. Enter the updated billing information, when prompted.
5. Click Subscribe. 

We can log out and log back in to see the changes we've made. Then, go to the Account and Settings page to verify.

Please let me know if you need anything else. 

I still don't know how to do any of that, I just need to update my credit card as you have the old number, I don't know my pass word, can I just talk to a person so I can give you my new number? thanks, Thresa

Hello, thresa,

Let's reset your password so you can log in to your account. And, update the credit card information to pay your annual payroll fee.

Here are the steps you can follow:

1. Go to this link: https://c28.qbo.intuit.com/qbo28/login?webredir, then click I forgot my user ID or Password. 
2. Enter your email address.
3. QuickBooks will send a code to the email associated with your QBO account.
4. Check your email. It should be coming from Intuit <do_not_reply@intuit.com>.
5. Enter the verification code in the Enter the 6-digit code field, then click Continue.
   

Once done, please follow the steps provided by my colleague @Catherine_B to update your credit card info for your subscription. 

You can also read through this link: How to resubscribe or reactivate QuickBooks Online and go to the FAQs section for frequently asked questions.

If you're still unable to get it to your account, I suggest contacting our QBO Technical Team. This way, they can pull up your account in a secure environment. You can also do screen-sharing with them and they'll help access your account and update the CC information.

If you want to pay employees through Direct Deposit, check this out: Connect your bank to Online Payroll. This article provides instructions and detailed steps to guide you with the process.

Keep me posted on how this goes and I'll get back to you.

My credit card was charged for the Intuit QuickBooks Payroll Annual for $650 for Customer Account #[removed], Dec. 24, 2019. I am no longer employed with this employer (First Baptist Church Macclenny, Florida) and I have no access to the quickbooks program any longer. I called and asked the Financial Secretary of the Church to alert Quickbooks to discontinue to autopay option using my credit card, but apparently this has not been done. I understand the church is no longer subscribing to the payroll service. I need to have this $650 refunded back to my credit card, please ASAP. My Visa Card is in my name, [removed] , with number ending in [removed]. The Email note today included Reference #: [removed]. I may be contacted at [removed].  I have retired and have moved from [removed].  Thank you for your assistance.

Hi @flockman,

Thanks for following this forum and for sharing your information. Due to security reasons, the system deleted it to protect your identity. 

I can feel the urgency of having the $650 be refunded back to your credit card. I want to make sure that your concern will be taken cared of right away. I'd suggest you let the primary or the billing contact of the QuickBooks Payroll account to communicate with our Customer Care team. They can verify the subscription and help submit a request for a refund to the billing team once confirmed that the account is canceled. 

For your reference, check out our support hours and contact us at the time convenient to you.

Leave a comment below whenever you have additional questions. I’m always around here to help. Take care. 

It tells me to have primary person do this, I Am the primary person 

Hello, @donna42.

Like my lovely colleague @katherinejoyceO stated, contacting our Payroll Support team should get you back on your feet.

Our Payroll Support team has tools that allow them to look into this matter. Just go to Customer Service.

I'm also recommend to clearing your browser data. Why should you Clear Cache and Cookies?

When you remove the temporary files in clearing the cache and cookie data, it resets the browser to its default state.  

If you have any more questions, please don't hesitate to reach back out. Have a great day.

I am subscribed.....the problem is that the QB and Payroll Subscription has the wrong billing information.  It has a credit card number and I need to change the information to the business checking account.  The company bought a license for QB2020 and a payroll subscription at the same time.  I paid with the company's credit card and need to change this to the Business checking account.

I can guide you further on how to update your Payroll Service billing details, @RosieQ1,

There are a few ways to change this information on your end. Make sure you are the current Primary contact of the account and your name is the authorized billing contact to submit the changes.

I have listed the do-it-yourself steps that you can follow below:

Option 1: Update your QuickBooks Desktop payment info in the CAMPS website:

1. Go the these links: camps.intuit.com or learn more about signing in.
2. Find your payroll subscription in the Products & Services list.
3. Click on it and press Details.
4. In the Billing Information section, locate the Payment Method, then select Edit.
5. Make necessary changes then hit Save and Close.

Option 2: Update your billing inside QuickBooks Account and Maintenance page:

1. In your QuickBooks company file, go to the Employees tab.
2. Pick My Payroll Service, then Account/Billing Information.
3. Sign in using your Intuit Account login.
4. Choose Billing Detail then Edit billing info.
5. Enter the new billing information and select I Agree.

However, if these steps doesn't work for you, I recommend getting in touch with our Billing Team to help you with the change. They have the tools needed to update the credit card information to the business' checking account.

Please note that all our representatives are currently available through chat or messaging. You must enable pop-up windows on your browser settings to launch the chat box and connect with our live agents. To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Desktop then Continue as guest.
3. Pick your QuickBooks version.
4. The self-help topics are listed in the What can we help you with section.
5. For live help use the Search for something else button.

Kindly update me on how things go. I'll be right here if you need anything else. Have a great rest of your day!

what is the gear icon.  I can not find it

Hello there, @campos1964.

The Gear icon is usually the universal icon for the settings menu which can be found at the top right corner of the page. Below is a snapshot of what it looks like.

If you want to update the credit card information for your QuickBooks Online. Here's how:

1. Click on the Gear icon and choose Account and Settings.
2. Select Billing & Subscription.
3. Go to the QuickBooks section, and hit Resubscribe.
4. Fill in the updated billing information, when prompted.
5. Click on Subscribe.

On the other hand, if you're using QuickBooks Desktop, log in to the CAMPS website and change the details from there. Before doing so, ensure you're the primary contact on the account and your name is the authorized billing contact to make the changes.

For more details about handling your subscription, see these handy articles:

• Change your QuickBooks Desktop address or phone number
• Manage billing, payment, and subscription info in QuickBooks Online

Feel free to message us if you need more help regarding your plan or QuickBooks in general. We're always here to back you up. Keep safe!