Fix common issues when sending payment receipts in Merchant Service Center (MSC)

Learn how to fix common issues when sending payment receipts in Merchant Service Center (MSC).

With QuickBooks Payments, you may use the Merchant Service Center (MSC) to process your customers’ payments. When you do this, you may also send payment receipts to your customers through MSC. Learn about the issues you may encounter and what you can do to resolve them.

By default, the address that appears on your payment receipts is the address you entered as your physical address in MSC. If you need to change it, follow these steps:

Note: You may also update the address for your merchant account if you need to.

1. Sign in to Merchant Service Center.
2. From the Account ▼ dropdown, select Account Profile.
3. In the Contact Information section, select Edit.
   Note: Make sure your phone number is correct. Otherwise, update it first. You’ll need to authorize the change via SMS or call later.
4. Edit the Physical Address, then select Submit.
5. In the pop-up window, select whether you want to get an SMS or a call to authorize the change.

Sometimes, the DBA could appear to be cut off or incorrect. Make sure to take note of the following:

• MSC receipts have a 25-character limit. This includes spaces.
• You may update your DBA in MSC.
• Make sure that your DBA aligns with your bank account name. Some banks use the DBA to verify the ownership of a bank account.