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Experienced Member

Migrator Tool not working

Error using migrator tool, 

I follow the steps to move to USB Flash drive, Insert USB Flash drive in new PC
Enter 1 time pw and get error message "something's not right - try again later"
I have confirmed new PC has internet connection, followed all steps listed.

Tried deleting USB files and retry process - same result

Using QB Desktop Pro 2018,  any help is appreciated!

 

Solved
Best answer 01-27-2019

Accepted Solutions
QuickBooks Team

Re: Migrator Tool not working

Hello, eelhslaw. 

 

There’s another way of transferring your QuickBooks file from one computer to another. This process involves creating a backup copy from old computer and restoring it to the new computer.

 

For detailed steps, please refer to this article: https://quickbooks.intuit.com/community/Getting-Started/Move-your-company-files-to-another-computer/....

 

Please continue on posting here in the Community if you need anything else.

11 Comments
QuickBooks Team

Re: Migrator Tool not working

Hello, eelhslaw. 

 

There’s another way of transferring your QuickBooks file from one computer to another. This process involves creating a backup copy from old computer and restoring it to the new computer.

 

For detailed steps, please refer to this article: https://quickbooks.intuit.com/community/Getting-Started/Move-your-company-files-to-another-computer/....

 

Please continue on posting here in the Community if you need anything else.

Experienced Member

Re: Migrator Tool not working

Hi MikiD,

 

First - Thank you for replying on a Sunday!

I was aware of the backup and restore process., but was hoping for a fix for the failed Migrator Tool which appeared simpler.

 

I will use the process suggested.

 

Thanks!

QuickBooks Team

Re: Migrator Tool not working

Hi eelhslaw,

 

I'll share your thank-you note with my colleague, MikiD. Then, I'll report the error you get when using Migrator Tool. I'd also encourage you to send a bug report from your company file. You can go to Help, choose Send Feedback Online, and select Bug Report.

 

If there's anything else you need, feel free to comment below.

Frequent Contributor *

Re: Migrator Tool not working

Same exact thing happening to me with Desktop Pro 2018 after multiple attempts.  Brand new Windows 10 PC that I'm trying to move to, with a solid internet connection.  Now will have to try the more involved approach above, hopefully that works.

Frequent Contributor *

Re: Migrator Tool not working

Same exact thing happening to me with Desktop Pro 2018 after multiple attempts.  Brand new Windows 10 PC that I'm trying to move to, with a solid internet connection.  Now will have to try the more involved approach above, hopefully that works.  I guess I need to start by figuring out where to even download the software.

Active Member

Re: Migrator Tool not working

I have tried both the migrator tool as well as the backup/restore and I cannot get either one to transfer my QB from old computer to new computer...any advice would be appreciated!

 

QuickBooks Team

Re: Migrator Tool not working

Hi there, @dallasbrews and @staceyfett

 

I appreciate you both trying the migrator tool and the backup/restore steps. If you have performed the steps above, @dallasbrews, please let me know so I'll be able to get back to you. 

 

For you, @staceyfett, I'll help ensure you're able to transfer all the QuickBooks data from your old to new computer. You'll need to manually locate and copy the files from the restored backup file on your new computer. Here's how: 

 

  1. Go to the restored backup file on the new computer. 
  2. Search for folder called Restored_CompanyName_Files.
  3. Manually copy the file you wish to restore, then paste it to the appropriate location. 

 

Here are some of the correct locations when doing the manual copies for each file: 

 

  • QuickBooks Letters and Templates - C:\Program Data\Intuit\QuickBooks [version]\QuickBooks Letter Templates
  • Printer Setting (PrintEng.ini, wpr.ini, and QBPrint.qbp) - C:\Program Data\Intuit\QuickBooks [version]
  • Financial Statement Designer (FSD clients) - C:\Program Data\Intuit\Intuit\QuickBooks\Company Files\FSD\Clients
  • Cash Flow Projector (.cfp) - [Company Name].qbw

 

For more information about the appropriate locations, you can read through the "Restore custom templates and forms missing from a restored backup" section through this article: Move Your Company File to Another Computer

 

This will get you on the right direction, @staceyfett. I'm here anytime you have other concerns. Stay positive always!

Experienced Member

Re: Migrator Tool not working

I was really hoping the migrator tool would work.  When I try to run it, nothing happens at all.  I just tried to call tech support, and they did not even know the tool existed.  Where can I get help to make this work?  

QuickBooks Team

Re: Migrator Tool not working

We appreciate you taking time to try all the suggested steps provided by my colleagues, khuppva.

 

We use the Migrator Tool to move QuickBooks Desktop and company files. You might have called a different department that's why they're not familiar with the tool.

 

You can get the right phone support here: https://help.quickbooks.intuit.com/en_US/contact.

  1. Select QuickBooks Desktop.
  2. Click QuickBooks Setup & Navigation, then click Installing QuickBooks
  3. You'll see the phone number below.

You can also access it in-product:

  1. Click Help menu.
  2. Select QB Desktop Help (F1).
  3. Click Contact us.

Please let me know if I can provide any other additional support.

Highlighted
Active Member

Re: Migrator Tool not working

Same here. Migrator tool not working.

 

This has been a 6-month issue with me not being able to run my company books and I feel duped. The worst part is, I look out of my window at the Rancho Penasquitos Intuit campus and KNOW the help may be in there, but online, all I get is lazy excuses and honestly rude answers.

 

Here is my situation:

- Reached transactions limit

- Cannot repair company

- Cannot backup company

- Cannot move to another PC

- I am out of options!

 

I tried your online QB that a sales rep recommended and guess what? I couldn't print checks. Yeah, that's right. No check printing.

 

So then I spent more money on The latest an greatest local version of your software and still nothing. When I did a tech support chat, I was basically treated with an "OH WELL!"
Next I tried FB chat for support. They asked the problem, I told them. 2-3 days later I was asked "Hi, what seems to be the issue?" I replied and the response was "Hi, what seems to be your issue?" This went on and on. Would you like the transcripts? Please say yes.

 

Here we are with a brand new PC, the full hope of moving my company data to a fresh WIN10 box and now the migration tool will not take my password.

If you are an Intuit rep and you genuinely want to help me out, please let me know. I am 6 months behind on cleaning up my business due to your software errors and more importantly the lack of assistance by your "help" people.

 

At this point, I feel nothing but righteous indignation towards QB.

 

QuickBooks Team

Re: Migrator Tool not working

Encountering some errors in your company file is tough to deal with, gilrucker.

 

I'll personally share your feedback regarding your experience with our chat support team. We'll be able to take actions on improving our customer service.

 

For now, I'd suggest contacting our Technical Support Team again. You can provide them the case or reference number provided by the chat support team.

 

They'll further investigate what's causing this issue. They'll also help you move your company file and QuickBooks to your new computer.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Choose QuickBooks Help.
  3. Click Contact us.
  4. Click Solving Issues & Error Messages.
  5. Choose Common Errors.
  6. Click Start a Message to contact us.

I found helpful articles for more details on the error messages you've encountered and how to resolve them:

 

Visit the Community if you need anything else.