Fix error 81624: I can't pay my QuickBooks Online subscription
by Intuit•24• Updated 1 month ago
Error 81624 happens when your bank declines or blocks the QuickBooks payment. The good news is it can be fixed, here’s how.
- Card Billing Information: Make sure your card billing information is current and accurate.
- Billing Address: Verify that the billing address in your QuickBooks company file matches the address on your card.
- Contact Number Format: Confirm your contact number is correctly formatted, including the +area code.
- Special Characters: Remove any special characters or symbols (e.g., @ or *) from your billing address, as these can cause errors.
- Retry Payment: Attempt the payment later, as a temporary system or connection issue may be the cause.
- Alternative Card: Use a different card to complete the payment. The card balance, type, or permissions may be preventing the transaction.
- Bank Authorization: Contact your bank’s customer service to confirm that QuickBooks is authorized to bill your account. For PayPal, contact PayPal and/or the banking institution linked to your PayPal account.
More like this
- Spreadsheet Sync troubleshootingby QuickBooks
- Learn about switching from QuickBooks Desktop to QuickBooks Onlineby QuickBooks
- Add QuickBooks Bill Pay in QuickBooks Online Accountantby QuickBooks
- Fix errors when you move from desktop to onlineby QuickBooks