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atypicalsmith
Level 2

QBO ProAdvisor Certification problem

Does anyone have a "hotline" telephone number for the QBO ProAdvisor exam? I finished the first three sections but when I got to Section 4, which covers "Managing Your Clients and Work", the questions weren't even close to the material covered. The material in that section is managerial in nature, covering the different subscriptions, usage limits, managing your work and team, etc., whereas the section 4 questions were asking for specific product knowledge. Example: Which 2 problems does the Pay down credit card workflow solve for clients?" 

The first call to support lasted half an hour, with a promise of a callback which never happened. The second call, which lasted 2-1/2 hours  and was mostly "on hold", was to people who didn't have a clue and said it must be my browser or that I was too stupid to pass the test because there was no way the questions could be wrong.  One even asked me why I completed the test since I thought it contained the wrong material, not knowing that you cannot exit it while in progress!!! Help!

 

43 Comments
MaryLandT
QuickBooks Team

QBO ProAdvisor Certification problem

I see you’ve been through a lot trying to get things how they should be, atypicalsmith.

 

Being able to pass the ProAdvisor Certification program is important. Rest assured I've got the details you need about the exam. 

 

As you're already aware, the test is difficult. It is designed that way so you have to study hard and only the people that put in the time and effort pass.

 

Here's the list of resources you can find as your reference for your certification exam:

 

One important tip is you can take screenshots of your answers as to take the test. Doing this will help you refer back to those when you already answered with an incorrect one.

 

I also appreciate you taking the time to share your experience with our Support Team. I'll escalate this by passing your feedback along to our management team. This way, they'll be able to discuss how to handle a situation like this.

 

To ensure you're with the right support team, I recommend contacting our ProAdvisor Support. Or visit the Frequently Asked Questions about the ProAdvisor Certification page to get answers to commonly asked questions about the exam.

 

Stay connected with me by clicking the Reply button. I'm always around whenever you need additional information about the ProAdvisor Certification.

atypicalsmith
Level 2

QBO ProAdvisor Certification problem

You clearly didn't understand the problem. I have WRONG QUESTIONS for Module 4.  Let's try it this way: See if you can find in Module 4 for of the regular (not advanced) certification training the following information:

1. How to use the Copy to Purchase feature from within an estimate, where do you turn on Use Purchase Orders? 

2. How to turn on Automatically Apply Credits checkbox.

3. What statement type should be used to reflect all unpaid invoices, unapplied credits, and credit memos?

4. What are w ways to access the vendor credit screen in QBO?

5. When should the Bank Deposit Transaction be used?

6. Where can a client identify the instant deposit options for their QB Payments account?

7. How are Instant Deposits set up?

8. Journal Entries

9. What 2 problems are solved with Pay down credit card?

10. Another question about Pay down credit card.

11. Where is the Transfer link?

12. Benefits of using the Bank Feeds feature.

13. How to find an error in the Banking Center with duplicate transactions.

 

I printed these out rather than making a screen shot. However, if you still think I'm just making this up to yank Intuit's chain, I'll be glad to scan the questions and send them to you.

MaryLandT
QuickBooks Team
atypicalsmith
Level 2

QBO ProAdvisor Certification problem

Please actually READ what I wrote instead of glancing through and giving me a pre-recorded answer!!! 

THE ISSUE IS NOT THAT I AM NOT STUDYING DILIGENTLY ENOUGH AND NEED ADDITIONAL STUDY AIDS.

 

THE ISSUE IS THAT NONE OF THESE QUESTIONS ARE PART OF THE MATERIAL COVERED IN SECTION 4. 

 

If you would, instead of cutting and pasting a pat answer, actually look at the material contained in Section 4 of the study material, and compare it to the test questions I listed, you will see that NOTHING IN SECTION 4 covers remotely anything asked by the questions. If you need further clarification, please call me. Thank you.

 

HopeAcct
Level 1

QBO ProAdvisor Certification problem

I am taking the exam and am having the same issue.  I thought I'd missed something and went back over the info again and again.  This needs to be corrected ASAP.  Since you posted this a month ago I guess they haven't done anything to fix the issue.  This will be a grade as my final exam for my Accounting Information Systems class & the information provided doesn't match the training materials.  So frustrating.

MaryLandT
QuickBooks Team

QBO ProAdvisor Certification problem

Thanks for joining this thread, HopeAcct.

 

This may not be an easy process for you. But, let me take you to our ProAdvisor Team so they can provide the resources needed for your exam.

 

To contact them, feel free to visit this page, then refer to the phone number at the top right of the page: Quickbooks Online Accountant Support.

 

Don't hesitate to post again if there's anything else you need with QuickBooks. The Community is always open to help you.

cbenway7146
Level 1

QBO ProAdvisor Certification problem

I also took the exam on 12/28/2020 and had the same issue. Also, does anyone know where the so-called study materials are that you are supposed to reference and print off? I have seen a couple of things in the modules, but not like a "study guide."

Catherine_B
QuickBooks Team

QBO ProAdvisor Certification problem

Hi there, cbenway7146.

 

The modules outlined by my colleague @MaryLandT can be used as your study guide. These are articles in the Community on how to set up, use, and create settings and transactions within our system. If there are certain sections you want to study about, you can click here. Just type any question and you'll be provided with any related articles and posts. 

 

You can always use this page if you have other questions about the ProAdvisor Certification

 

Keep me posted if there's anything that you need help with. You take care and have a great day!

bbricoli
Level 2

QBO ProAdvisor Certification problem

I am having a problem with Section 5 of the QBO ProAdvisor Certification.  I have every question and my answers captured in screenshots.  I failed this section for the 3rd time, so now have to wait 60 days to retake.  BUT - I believe my answers are correct and at least one question was not correctly wording.  For example question 4 in section 5 asks

 

What are the 3 ways to add receipts to QBO using the receipt capture feature?

I answered:

  1. 1. Snap a picture via the mobile app
  2. Forward a receipt to [email address removed] from a registered email address.
  3. Upload a picture via a browser.

However, it should be 1. snap picture via app, 2. forward a receipt via email, and 3. DIRECT UPLOAD.  It is NOT uploading via browser.  But there is no other choice.  I want to know if this answer was marked correct.

 

Another example is the question on reconciling the bank account in QBO.  It asks you to pick 2 statements.  Nowhere in the course materials do they give example of 3 statements.  I have reviewed and retaken each module, specifically targeting the areas that were pointed out to me in my first 2 attempts.  Now I can give you several reasons to reconcile - but I do not know which answers QBO wants.  Clearly I answered this wrong because it was listed again on my failed 3rd attempt.

Specifically the choices are:

1. to verify transactions have the correct date assigned to them

2. to verify an account balance is within its credit limit

3. verify that all transactions have been recorded for the period

4. to verify that previously reconciled transactions have not been changed since last reconciliation

5. to verify that the bank has not lost it's connection to QBO.

Clearly 5 is not correct.  But of the other 4 - all are valid reasons (and there are other more important reasons that re not included).  So what IS the correct answer?

 

There are other questions that are also problematic.

 

I studied and prepared for this more than any exam in my life, including LSATS and other certifications.  I have a master's degree and have managed finance and used QBO for years.  I completed every module for the course, as well as other courses (i.e. bookkeeping principles, intro to QBO for accountants) just to refresh and really master the material. 

 

I am so hesitant to do this exam again, as this test is really inadequate and does not provide detailed feedback on what and why answers were incorrect.

 

Is there anyone who will discuss this - a real person please?

 

JasroV
QuickBooks Team

QBO ProAdvisor Certification problem

 Thanks for sharing your thoughts about the ProAdvisor Certification course, @bbricoli.

 

I also appreciate you for taking the time in preparing for the exam. I can see passing the exam is a great achievement and this hasn’t been easy for you. Let me direct you to our dedicated team that best handles this kind of situation.

 

I recommend contacting our ProAdvisor Support team. There, they can help you review and verify the respective answer to each question in the exam.

 

To further help you prepare for your next exam, I've added these links that you can use for guidance:

 

 

Let me know if there’s anything else you need assistance with the certification exam or with your account. You can always tag me in your reply. I’ll be around to assist you. Keep safe and good luck!

bbricoli
Level 2

QBO ProAdvisor Certification problem

Thank you for responding.  However, the link you gave me is only for ProAdvisors, those who have passed the exam and are certified.  Please tell me with whom I can speak about problems with the exam.  

 

Thank you,
Barbara

ZackE
QuickBooks Team

QBO ProAdvisor Certification problem

Thanks for following up with the Community, bbricoli.
 

You can get in touch with our Customer Care Team using your Contact link at the bottom of the ProAdvisor welcome page.


Additionally, they can be reached while you're signed in to QuickBooks.
 

Here's how:

  1. Click the Help (?) icon.
  2. Choose Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.


Be sure to review their support hours so you'll know when agents are available.
 

If there's any other questions, I'm just a post away. Enjoy the rest of your day!

bbricoli
Level 2

QBO ProAdvisor Certification problem

Thank you!

asands
Level 1

QBO ProAdvisor Certification problem

This is definitely an issue, I'm also taking the exam and there was nothing in the written area about this. If you look at the video regarding creating vendor credits, it 'shows' in the video two different ways to access it (however in the 2nd part it doesn't 'access it' but you can tell that the vendor credit now exists. It DOES NOT TELL/TEACH you HOW or the WAY to access it, and it doesn't SHOW you how to access it... but we can SEE it NOW exists. there are highlighted things to access on the line where vendor credit is, so it 'can' be opened and edited. But the module DOES NOT teach you how to ACCESS the vendor credit SCREEN, just the Expense Center shows the vendor credit now exists as well as payments... If you are studying hard, like I am... every word matters when trying to answer these questions, yet the wording in many places between the modules, the questions, and answers do NOT match.  Best of luck to all!

bbricoli
Level 2

QBO ProAdvisor Certification problem

Yes.  It is very frustrating.  I have had 2 calls with QBO to challenge the results of the exam.  I can't understand how I would repeat the entire exam again when there are flaws.  I have screenshots of every question and answer.  I can also match my answers word for word to the modules, except for those questions that do not align with anything at all in the modules.  After the 2nd call, the person with whom I was speaking, Christian, never called me back.  That was last Wednesday.  I plan to call again today and continue to challenge this.  

 

Best of luck to you!

ALizzyJ
Level 1

QBO ProAdvisor Certification problem

Thank you for sharing!  I too studied very diligently and have never struggled as much with a test as I have this one.  I graduated college with a 4.0 and have never failed any other certification!  It was a real hit to the confidence but I know there are issues with the test itself...glad to hear you feel the same.  I had these exact issues with section 5 and did fail 3 times as well.  Have you received an answer or guidance?  Not willing to retake if it's the same old thing.

Smiley5855
Level 1

QBO ProAdvisor Certification problem

it is still not corrected and it is now March 3, 2021 and we are all still experiencing the same issue. Training is the same material information as to whats on the test.

AileneA
QuickBooks Team

QBO ProAdvisor Certification problem

Hello, Smiley5855. 

 

I know how it feels when something isn't working the way you want it. The best way to rectify this issue is to contact our ProAdvisor support team. This way, they can examine and check the respective material data for each question in the exam. 

 

You might find this reference helpful for extra information: Frequently Asked Questions about ProAdvisor Certification

 

Feel free to drop a reply below, in case you have other questions in mind. I'll be sure to get back to you. Stay safe!

bbricoli
Level 2

QBO ProAdvisor Certification problem

I had a 3rd call and several emails with QBO.  Yet again they responded that there is nothing they can do.  I have to retake the exam after the 60 day waiting period.  No one would review the specific questions and answers with me.  No one would respond directly to my thorough documentation that I provided to them 3 times.  I am very disturbed by this and not sure if I will retake the exam.  What is the point?  

bbricoli
Level 2

QBO ProAdvisor Certification problem

Hi Ailene,

 

This is not true.  I've had 3 calls and multiple emails with support (see my posts above).  They will NOT review WITH ME the questions and responses.  They simply listen to me, allow me to submit documentation, and then email me back to say there is nothing they are willing to do. 

 

This is crazy.  I have worked for years in academia, certification programs, and business.  I have a masters degree and other certifications.  I have never encountered anything like this.  It is a terrible process and I am not sure I can continue to work with Intuit because of this.  

tlb8
Level 1

QBO ProAdvisor Certification problem

I am having the exact same problem 03.19.21 and nervous to make a third attempt on Section 5. Did you ever resolve this?

TPalmer1
Level 2

QBO ProAdvisor Certification problem

 
TPalmer1
Level 2

QBO ProAdvisor Certification problem

Also wondering if there will be a resolution to these issues on the exam, as I'm on try 3 and experiencing many of the issues wonderfully detailed in this thread.  Thanks to all of you that have taken the time to leave details of your issues, mine are identical.  It seems like they don't want anyone to pass, why is that?  You've given them everything they need to isolate and correct the errors, but it's met with silence or the never ending "try A, B, or C help desk."   

WHO controls the test content? THAT is who needs to hear this, and after all these months, they clearly aren't hearing this. 

It used to be that feedback was a huge benefit of Intuit because they listened and then addressed issues.  

This is very disappointing, thank you again to those of you that kept detailed records to try to help us future exam takers, unfortunately, your voices still not being heard.

bbricoli
Level 2

QBO ProAdvisor Certification problem

So I have not had any resolution.  I will be able to take the exam again on 3/28.  However, since no one is willing to discuss the problems or correct them - I am not sure I will take it.  Has anyone else received a satisfactory response from QBO?

 

Thanks,
Barbara

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