I'm here to help ensure you're able to log in to your QuickBooks Desktop company file, 195068.

You need to sign-in to the account as the master administrator. If you forgot the password, you have the option to reset it.

Let's go to the QuickBooks Desktop Login window so you can open your company file. I'll walk you through the steps.

1. Open QuickBooks Desktop.

2. At the login window, click I forgot my password. 

3. Hit OK.

In case you got an error in resetting your password, you can use the Automated Password Reset Tool. 

Here's how:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/reset-passwords/use-the-automated-password-reset-t....
2. Select your  QuickBooks version on the Version drop-down arrow. 
3. A product information window should pop up. Enter your QuickBooks business information, then click Next when you are finished. 
4. Accept the license agreement and hit Download. If it asks you to Run or Save the file, choose Save and save it to your Desktop. And the email that contains the access token will be sent to only the same address you originally entered.
5. From the QuickBooks Desktop Products drop-down, select the same version. 
6. Choose Browse for Company File, then locate the file, and enter the correct Company File Admin User Name. 
7. Enter your New Password and then Confirm New Password.
8. Tap Reset Password to complete the process.
   
   

If you want to switch to another Company File without having to re-enter your login credentials, you'll need to set the setting in your account. You can visit this article for more details: Stay logged in to QuickBooks company file (sign in without entering your password. 

Please click the Reply button below if there's anything else I can do for you, I'm always here to help.

I have Quick Books 2019 & i have been Lock out.  !!!!!

when I try to open it is asking for a user ID and password

Hi there, BobC5463.

I'd be happy to help you access your account.

Here's what to do when you are locked out of your account.

If you're also having trouble remembering your ID or password, check this article: Reset your password or recover your user ID.

Don't hesitate to comment if you're still not able to log in. I'm just here to help. Have a great day!

on line

Hi there, @Eddie13.

Logging in to your QuickBooks Online seamlessly is my top priority, so you're able to get back to your business.

Have you tried the workaround steps above provided by my colleague katherinejoyceO on this thread? If the issue persists after following the troubleshooting steps, please reset your password as an alternative option. 

Here's how: 

1. Go to the QuickBooks Online sign-in page.
2. Click I forgot my user ID or Password on the bottom part. 

       3. Enter the code that is sent to your phone number or email address. 

       4. Follow the onscreen instructions.

For more details, check out this article: Reset your password or recover your user ID for QuickBooks Online.

If the issue keeps going, I'd recommend contacting our Payroll Support Team using our sample account. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for review.

You may refer to the steps outlined by SashaMC in this thread. Ensure to call them within business hours to quickly address your concern. 

I've added an awesome article that might help you handle your credentials, business information, data, and security: Account Management.

Notify me if the comment section how the call goes or if you have other questions about logging in. I'm willing to assist you further. Keep safe always.

my apple lap top 

Hi, @pal4.

I appreciate you for joining the thread. I'm here to help you with logging in to QuickBooks using your apple laptop.

If I may ask, may I know the specific error you had when trying to log in to QuickBooks? This way, I can gather enough resources and check for open investigations. For the time being, I recommend following the steps provided above to open QuickBooks using a private window. This helps us identify if the issue is related to the browser you're using. 

To save you time, you can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh. Moreover, I recommend using other supported and up-to-date browser to narrow down the result.

On the other hand, if you're using QuickBooks Desktop, you can reset your password to resolve login issues.

If the other error continues, I recommend reaching out to our Support Team for further assistance. A live agent can check your account securely and guide you with logging in to QuickBooks successfully.

Let me know how else I can help you with logging in or opening your QuickBooks account. I'm more than happy to provide additional assistance. Have a good one!

I have problem log in to m QuickBooks desktop, the program asking for subscription.

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@195068  escribió:

desltop

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I can help you log in to your QuickBooks Online Desktop app, I have problem log in to m Quick.

Your bank account used for billing might have expired or you're using a free trial account that's already expired as well. We can try logging in through the website and see if you get the same subscription prompt. Just click this link to sign in: qbo.intuit.com.

If you still get the same error message, you can go through the subscription renewal process. If you're directly routed to the Billing and Subscription page, you can click Resubscribe, and enter the updated billing information. For more details, you can use this article on how to resubscribe or reactivate QuickBooks Online.

Also if you just subscribed and when you log in to QuickBooks through a browser, everything's fine, you might want to uninstall and reinstall the app. 

Let me know if you have other questions and how this works so I can walk you through it. Take care!

I can't log into my desktop quickbooks.  Forgot the pass code.  HELP!!

Desktop

Thanks for following this thread, @Carol B Goode. I'm here to guide you in resetting your password so you can log back in again on your QuickBooks Desktop company. 

First off, let's identify the type of password you'll need to reset to access the company file. 

You need to reset the admin password if:

• You don’t have to enter a user name. When you sign in you just enter a password.
• You enter “Admin” or another admin user name you created.

To reset your admin password, you'll need to confirm some information as a security step. If you don’t remember the info, I'll show you how to find it. 

Here's how:

1. Open QuickBooks Desktop. 
2. At the login window, click the I forgot my password link.
3. Fill out the information on the form that appears. 

• You’ll need your license number for the version of QuickBooks Desktop you’re using. (Press F2 from the login window to see your license number).
• The name, email address, phone number, and ZIP code you originally used when you purchased the product.

1. Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS).
2. Get the code from your email and enter back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

If the password reset doesn't work:

1. Double-check the information you entered. Check carefully for typos and confirm the info exactly matches what you have in CAMPS.
2. If you got an error or still need help resetting your password, try the Automated Password Reset Tool.

I've got you an article with figures and complete guidelines in resetting your password for QuickBooks Desktop.

Feel free to message again if you need more help with resetting the password. Have a nice day!

qiuck

books pro plus 2020

quickbooks pro plus 2020 error "subscription has lapsed and password not working

I'll be there to help you get through it, @Trenton62408.

I appreciate you for providing the error message you've encountered. I've here comprehensive instructions on how to resolve the subscription error message and your password. This way, you can get back to your business as quickly as possible.  

First, I advise you to reset your password. You can follow the steps described by my coworkers GraceC or Maryland on this thread.

Once you've successfully logged in, you can now update your billing information in your Customer Account Management (CAMPs) portal. Thus, the subscription lapses message will be fixed quickly. After that, you can now get back where you left off. 

Here's how: 

1. Sign in to your CAMPS as an admin user. 
2. Pick QuickBooks Desktop. 
3. On the Product & Services page, click Details perpendicular to your QuickBooks Desktop Pro 2020. 
4. Tap Edit in the Payment Method section and follow the on-screen instructions.

       5. Choose Save and close. 

       6. Open QuickBooks again, then go to the Help menu and select Manage My License. 

       7. Choose Sync License Data Online. 

If you still see the subscription error, try solutions two and three in this article: Fix subscription has lapsed error in QuickBooks Desktop. 

Feel easy to visit these articles below on how to handle your subscriptions, services, and some things you can do in CAMPs.

• Change, manage, or update your Intuit account with CAMPs
• Manage your QuickBooks Desktop subscriptions and services

I look forward to working with you again to answer any subscription questions or other QuickBooks-related concerns. I hope you remain safe and healthy in this unprecedented period.

Downloaded QuickBooks Pro Plus and can't log in.  Used my former log in (my old account) info and can't log in with security questions or trying to change my log in password.  I am stuck.

We're here to help you get your company recovered and running again, @craffaell. 

You may refer to the steps provided by my colleague @ katherinejoyceO in resetting your password. You'll have to confirm some information as a security step.

In case you're unable to recover your login through the company file, you can use the Automated Password Reset Tool. 

I'm always here to lend a hand anytime you need help with managing your account. Stay safe and be well!

@craffaell 

Utilize the Password Removal tool as mentiioned by LieraMarie_A. Otherwise you have to contact Data Service or purchase a 3rd party password removal service. 

I have been trying to log in my quick books. I cannot log in. I tried to reset password-users ID. I keep getting verification codes but it does not move forward.

Problem is with intuit window.

Hi, 19Cora49.

I understand how difficult it is that you can't log in to your account. Since you've followed all the necessary steps in resetting your password, you can utilize the password reset tool to get this fix.

Here's how:
 

1. ​​​​​Go to this link: Automated password reset tool
2. Choose your  QuickBooks version on the Version drop-down arrow. 
3. A product information window should pop up. Enter your QuickBooks business information, then hit Next when you are finished. 
4. Accept the license agreement and hit Download. If it asks you to Run or Save the file, choose Save and save it to your Desktop. And the email that contains the access token will be sent to only the same address you originally entered.
5. From the QuickBooks Desktop Products drop-down, select the same version. 
6. Click Browse for Company File, then locate the file, and enter the correct Company File Admin User Name. 
7. Enter your New Password and then Confirm New Password.
8. Select Reset Password to complete the process.

In addition, I've added this article that'll help you on how to restore a backup file: Restore a backup of your company file.

I'm only a few clicks away if you need assistance with changing and resetting passwords. It's always my pleasure to help you out again.

Hello

The problem is with the intuit window. I can not come out of this window further. We tried several times, but we are stuck at one point ( it says (translation in englisch) "We could not log you in. There may be a problem with your system configuration. Make sure javascript and cookies are enabled in your browser. If the problem persists, clear your cache, remove your cookies and restart your computer or try another browser.
Try again.")

What can I do? It is urgent. Is it possible to call you, that you walk us through?

Thank you.

Thanks for your prompt response and for sharing more details about your company file access, @19Cora49.

I can imagine what you must be going through, and I appreciate that you followed my peers' suggested steps above. In this case, I recommend contacting our Care Support team. They have tools to pull up your account and conduct a screen share in a secure session.

This way, our representative will be there to guide and share extra troubleshooting steps with you using their back-end applications to resolve it further. Here's how:

1. Run your QuickBooks Desktop application.
2. Press F1 and then select Contact Us.
   
3. Enter your concern and then select Continue.
4. Choose to Chat with us or Have us call you.
   
   

For additional details about what to do if you can't sign in to your account, check out this article:  Reset your password for QuickBooks Desktop.

When you successfully log in, you can visit our QuickBooks Community page to look for resources such as articles for each specific product feature.

You can create a different thread if you have other questions in QuickBooks Desktop aside from account accessibility. My peer, Community members, and I will be there to help give information and solutions. Take good care.

@19Cora49 

Disconnect your internet connection and try again opening your company file.