Showing results for 
Search instead for 
Did you mean: 
Level 1

Why I cannot use SKU input ?

17 Comments 17

Why I cannot use SKU input ?

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.


To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

  1. Click the Gear icon in the upper-right corner of the page and select Account and Settings.
  2. Select the Sales tab and go to the Products and services section.
  3. Mark the Show SKU column box.
  4. Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

  1. Access your QuickBooks Online account through a private browser.
  2. If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
  3. Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

Level 2

Why I cannot use SKU input ?

I want to add a non-inventory sku to an invoice. Ive set up the non-inventory sku but it will not let me select it. It doesnt even show up as a sku option. Why not?

QuickBooks Team

Why I cannot use SKU input ?

Hi there,BHollis.


If you referring in creating an invoice and the non-inventory SKU you've created will not let you to select it, I suggest putting a checkmark under I sell this product/service to my customers from Product/Service information. This way, to make sure that the non-inventory you've made will show as chooses in the Product/Services column. To do this, you'll need to edit the non-inventory SKU you've setup.


Here's how:


1. Click the Gear icon and select Products and Services.

2. Select the non-inventory you've created and click the Edit option in the right corner.

3. Put a check mark in the I sell this product/service to my customers box under Description.

4. Click the Save and Close button.


Once done, you have already the option to select the Non-inventory you created and also you'll see the SKU option.


If you mean that it doesn't show up the SKU option when setting up non inventory from Product/Service information, I suggest to turn on this option from Account and Settings. Please follow the steps provided by my colleague above.


Please check this article for additional information in adding SKU or category in non-inventory item and how set up and track your services and non-inventory products: Track your services or non-inventory items.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Level 2

Why I cannot use SKU input ?

Ive done that. Everything is in order but when I process an invoice I can not choose the non-inventory item in the sku field. When I click on it, nothing happens. All of the other fields with highlight to where I can type or drop down. The sku field does not do this. Its like its not active even though I have done everything so that it should be.

QuickBooks Team

Why I cannot use SKU input ?

I understand that you want to select the item in the SKU field, BHollis.


QuickBooks Online will auto-populate the sku number in the SKU field when selecting an item. We're unable to search and select a product in that field. However, we can search and select it in the Product/Service field using an sku number.sku.PNG


Simply enter the sku number and QuickBooks will show you the result. Refer to the screenshot below:


I'd like to share this article about customizing sales forms. This will guide you on how to personalize not just the invoice, but also the estimates and sales receipts.


Comment below if you need more help with your products/items. We're open 24/7 to help you.

Level 1

Why I cannot use SKU input ?

I just want to voice how unfriendly the UI is for customizing Estimates. 


My goal was to have SKU and Description on a Sales Order to duplicate the utility Quickbooks desktop has given the business I work for for years. QBO doesn't have Sales Orders, it has Estimates. That vernacular is frustrating enough, but OK. Next I want to add SKU. You'd think by customizing the layout for an Estimate to include SKU, it would do just that. But no, you also need to turn SKUs on in settings. That's ridiculous. I also wanted to remove Service Date. My customizing the Estimate form didn't remove that field, it just removes it from an emailed document. And lastly, I can't enter items by SKU, I need to search for them in the Product/Service field. This all creates junk or repetitious data, and clutters the screen with fields I don't want to use. 


These should not be issues for the most expensive cloud based accounting software on the market. 



QuickBooks Team

Why I cannot use SKU input ?

Adding an item using the SKU is still possible, ben100.


You'll want to try the workaround I've shared above. Though not in the SKU field, we can enter or search it in the Product/Service field.


Also, the changes made on the Custom Form Styles will reflect only on the form itself. If you want to remove the service date when creating an estimate, you can turn it off in the settings page. Go to the Gear icon and select Account and Settings. From the Sales tab, click the edit (pencil icon) on the Sales form content section and uncheck the Service date. Once done, select Save and Done.


I understand that there are limitations in QuickBooks Online. Allow me to send feedback to our developers so they can consider adding more features and options in this version.


I'll be right here of you have more concerns. I'm all ears and ready to help.

Level 1

Why I cannot use SKU input ?

I have followed your instructions, changed browser, cleared cache and still no luck. It is imperative I have an invoice with SKU numbers. I have tried custom documents but even when I assign to <sku> nothing shows up on invoice. 


This is getting frustrating. 


Why I cannot use SKU input ?

I can see the importance of getting the SKU information showed up on your invoice, domgee. But I'll share with you the additional steps to resolve this issue. 


You're on the right track in performing the initial steps provided by my colleagues above. Since the steps didn't work, I'd suggest adding an SKU custom field to your sales forms. Let's first turn on the custom fields feature in the settings. This way, you can add this info to your invoices. Please take note that this is available for Plus and Essentials versions. Here's how: 

  1. Go to the Settings (Gear) icon at the upper right. 
  2. Select Account and Settings under Your Company
  3. Go to Sales from the left menu. 
  4. Click Sales form content.
  5. In the Custom fields section, enter SKU Number info in the Name field. 
  6. Check the Internal and Public boxes. 
  7. Hit Save
  8. Choose Done


View the screenshot below to show you the last six steps. For detailed instructions, check out this article: How To Add Custom Fields To Invoices



After that, you'll be able to see the SKU Number field on the invoice. Then, manually enter the SKU info on this box as seen in the screenshot below. 



Furthermore, you can go to the Custom form styles page. It helps you manage all your templates in one place. From there, you rename, delete, preview your existing template as PDF, or make it default. 


I'll be right here to help if you need further assistance. Have a great day, domgee.

Level 1

Why I cannot use SKU input ?

THank you for the reply but there are a few issues.


1) I already use up 3 custom boxes (that is the limit I believe). I cannot change this as I need those 3 boxes

2) Even if this is changed, are your instructions to add SKU as a custom field and then for every entry on an invoice I would have to manually enter each sku? We have hundreds of products - this is not possible to remember each SKU - it should pull up automatically.


Why I cannot use SKU input ?

Yes, you're allowed to set up 3 custom fields in your sales forms, domgee.


Once you change your custom field to include the SKU, you still need to manually enter them in your invoices.


I know how important it is to automatically include the sku number in the SKU field to keep track of your transactions. Since you're unable to auto-populate SKU after performing the steps provided by my colleagues above, I'd recommend contacting our QuickBooks Online Support team. They can identify the cause why your SKU codes will not automatically appear in your invoices and help you fix it.


You can check out this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types. It also contains important reminders about occasional downtime in the Footnotes section.


Additionally, you can pull up the Transaction Detail by Account report to view the list of all your invoices that are due on a particular date range. For the detailed steps, you can refer to this article: Invoice by due date report.


Please let me know if you have other concerns. I'm just around to help.

Level 1

Why I cannot use SKU input ?


I am having the same problem. We want to upload thousands of orders as Sales Receipts and the easiest way to get from our POS stystem into QBO's inventory entry is by entering the Sales Receipts by SKU's.  Sometimes we change the descriptions for the same item in our POS system depending on the season but we keep the SKU the same at all times.  We do not want to have to update this fancy description in QBO all the time, it is marketing only.   We keep our SKU's consistent forcing us to enter products is causing thousands of orders to kick out in our QBO Sales Receipt upload.  Why can't SKU drive the Sales Invoice/ Receipt process?  

QuickBooks Team

Why I cannot use SKU input ?

Hi 9130348372422156!


Thanks for joining this thread.


I understand how important SKU is for your business. Though we're unable to add an SKU column in creating a sales transaction, we can search and select an item using it. Make sure to add the SKU to the product list:

  1. Go to the Sales menu and select Products and Services.
  2. Find the item and click Edit or click New to add a new one.
  3. Enter the SKU in the SKU field, then tap Save and close.


Once done, create a sales receipt or invoice and enter the SKU in Products/Services field to select the right item. Also, you'll want to add the SKU in the description so it'll reflect when creating a sales transaction.


You'll want to check these links. These will show you how to set up product and service items in QuickBooks Online:


Comment again here if you need more help. Take care!

021 551 4248
Level 1

Why I cannot use SKU input ?

QuickBooks Online will auto-populate the sku number in the SKU field when selecting an item. We're unable to search and select a product in that field. However, we can search and select it in the Product/Service field using an sku number.


This is a bit silly not having it available, is this going to change
To me it is a dealbreaker as to whether I use QB or not


QuickBooks Team
QuickBooks Team

Why I cannot use SKU input ?

Providing the best experience with the product is what we aim for, 021 551 4248.


QuickBooks Online (QBO) will only auto-populate the SKU number in the SKU field when selecting an item. The option to search and select a product in that field is unavailable. However, we can search and select it in the Product/Service field using an SKU number. We recommend submitting product suggestions to our engineers about this one by following these steps:

  1. Click the Gear icon at the top. 
  2. Choose Feedback.
  3. Enter your comments or product suggestions.
  4. Then select Next to submit feedback.


Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can track feature requests through the QuickBooks Online Feature Requests website. To keep updated with any upcoming QuickBooks updates and enhancements, feel free to visit these blogs:


I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. You have a good one. 

Carla R
Level 1

Why I cannot use SKU input ?



Did you manage to sort all that out? You seem to have run into the exact same issues I have. The interface is quite frustrating and have to make it up with more apps.


Why I cannot use SKU input ?

Thanks for your time reaching out to us today about this SKU concern, @Carla R.


Can you please let me know if you've tried the workaround in this thread?


Right now, the option to search for SKUs in the system is not yet available. Having the option to use this when searching items would be great.


Here at Intuit, we wanted to understand better our customer's business needs within the software. This is why we welcome product suggestions to help improve our products and services. Changes in the program are released based on several factors, so we're unable to provide the turnaround time on when new features are released in QuickBooks. This info is controlled and handled mainly by the Developers Team. 


You can share your suggestion within the program by following these steps in a web browser:


  1. Click the Gear icon and choose Feedback.
  2. Enter your suggestion for our engineers on the Feedback box.
  3. Once done, press Next to send it.


To be updated with the recent and upcoming changes for QuickBooks products, please visit these sites:



Come back here again if there's anything else we can assist you, especially about this SKU topic. I'll be glad to help. Have a good one.

Need to get in touch?

Contact us