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Level 1

Why I cannot use SKU input ?

1 Comment

Re: Why I cannot use SKU input ?

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.


To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

  1. Click the Gear icon in the upper-right corner of the page and select Account and Settings.
  2. Select the Sales tab and go to the Products and services section.
  3. Mark the Show SKU column box.
  4. Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

  1. Access your QuickBooks Online account through a private browser.
  2. If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
  3. Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

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