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L
lindak1119
Level 7
February 8, 2019
Question

Why I cannot use SKU input ?

  • February 8, 2019
  • 1 reply
  • 5 views
No text available

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
February 8, 2019

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.

 

To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

  1. Click the Gear icon in the upper-right corner of the page and select Account and Settings.
  2. Select the Sales tab and go to the Products and services section.
  3. Mark the Show SKU column box.
  4. Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

  1. Access your QuickBooks Online account through a private browser.
  2. If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
  3. Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

B
BHollis
January 2, 2020

I want to add a non-inventory sku to an invoice. Ive set up the non-inventory sku but it will not let me select it. It doesnt even show up as a sku option. Why not?

C
ChristieAnn 11
Level 9
January 2, 2020

Hi there,BHollis.

 

If you referring in creating an invoice and the non-inventory SKU you've created will not let you to select it, I suggest putting a checkmark under I sell this product/service to my customers from Product/Service information. This way, to make sure that the non-inventory you've made will show as chooses in the Product/Services column. To do this, you'll need to edit the non-inventory SKU you've setup.

 

Here's how:

 

1. Click the Gear icon and select Products and Services.

2. Select the non-inventory you've created and click the Edit option in the right corner.

3. Put a check mark in the I sell this product/service to my customers box under Description.

4. Click the Save and Close button.

 

Once done, you have already the option to select the Non-inventory you created and also you'll see the SKU option.

 

If you mean that it doesn't show up the SKU option when setting up non inventory from Product/Service information, I suggest to turn on this option from Account and Settings. Please follow the steps provided by my colleague above.

 

Please check this article for additional information in adding SKU or category in non-inventory item and how set up and track your services and non-inventory products: Track your services or non-inventory items.
 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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