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L
lindak1119
Level 7
February 8, 2019
Question

Why I cannot use SKU input ?

  • February 8, 2019
  • 1 reply
  • 40 views
No text available

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
February 8, 2019

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.

 

To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

  1. Click the Gear icon in the upper-right corner of the page and select Account and Settings.
  2. Select the Sales tab and go to the Products and services section.
  3. Mark the Show SKU column box.
  4. Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

  1. Access your QuickBooks Online account through a private browser.
  2. If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
  3. Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

B
BHollis
January 2, 2020

I want to add a non-inventory sku to an invoice. Ive set up the non-inventory sku but it will not let me select it. It doesnt even show up as a sku option. Why not?

AlexV
AlexV
Level 10
February 10, 2020

I just want to voice how unfriendly the UI is for customizing Estimates. 

 

My goal was to have SKU and Description on a Sales Order to duplicate the utility Quickbooks desktop has given the business I work for for years. QBO doesn't have Sales Orders, it has Estimates. That vernacular is frustrating enough, but OK. Next I want to add SKU. You'd think by customizing the layout for an Estimate to include SKU, it would do just that. But no, you also need to turn SKUs on in settings. That's ridiculous. I also wanted to remove Service Date. My customizing the Estimate form didn't remove that field, it just removes it from an emailed document. And lastly, I can't enter items by SKU, I need to search for them in the Product/Service field. This all creates junk or repetitious data, and clutters the screen with fields I don't want to use. 

 

These should not be issues for the most expensive cloud based accounting software on the market. 

 

 


Adding an item using the SKU is still possible, ben100.

 

You'll want to try the workaround I've shared above. Though not in the SKU field, we can enter or search it in the Product/Service field.

 

Also, the changes made on the Custom Form Styles will reflect only on the form itself. If you want to remove the service date when creating an estimate, you can turn it off in the settings page. Go to the Gear icon and select Account and Settings. From the Sales tab, click the edit (pencil icon) on the Sales form content section and uncheck the Service date. Once done, select Save and Done.

 

I understand that there are limitations in QuickBooks Online. Allow me to send feedback to our developers so they can consider adding more features and options in this version.

 

I'll be right here of you have more concerns. I'm all ears and ready to help.

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