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L
lindak1119
Level 7
February 8, 2019
Question

Why I cannot use SKU input ?

  • February 8, 2019
  • 1 reply
  • 40 views
No text available

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
February 8, 2019

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.

 

To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

  1. Click the Gear icon in the upper-right corner of the page and select Account and Settings.
  2. Select the Sales tab and go to the Products and services section.
  3. Mark the Show SKU column box.
  4. Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

  1. Access your QuickBooks Online account through a private browser.
  2. If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
  3. Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

D
domgee
March 27, 2020

I have followed your instructions, changed browser, cleared cache and still no luck. It is imperative I have an invoice with SKU numbers. I have tried custom documents but even when I assign to <sku> nothing shows up on invoice. 

 

This is getting frustrating. 

R
Rea_M
Level 10
March 27, 2020

THank you for the reply but there are a few issues.

 

1) I already use up 3 custom boxes (that is the limit I believe). I cannot change this as I need those 3 boxes

2) Even if this is changed, are your instructions to add SKU as a custom field and then for every entry on an invoice I would have to manually enter each sku? We have hundreds of products - this is not possible to remember each SKU - it should pull up automatically.


Yes, you're allowed to set up 3 custom fields in your sales forms, domgee.

 

Once you change your custom field to include the SKU, you still need to manually enter them in your invoices.

 

I know how important it is to automatically include the sku number in the SKU field to keep track of your transactions. Since you're unable to auto-populate SKU after performing the steps provided by my colleagues above, I'd recommend contacting our QuickBooks Online Support team. They can identify the cause why your SKU codes will not automatically appear in your invoices and help you fix it.

 

You can check out this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types. It also contains important reminders about occasional downtime in the Footnotes section.

 

Additionally, you can pull up the Transaction Detail by Account report to view the list of all your invoices that are due on a particular date range. For the detailed steps, you can refer to this article: Invoice by due date report.

 

Please let me know if you have other concerns. I'm just around to help.

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