The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item. To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:Click the Gear icon in the upper-right corner of the page and select Account and Settings.Select the Sales tab and go to the Products and services section.Mark the Show SKU column box.Click Save and Done.If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:Access your QuickBooks Online account through a private browser.If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.Other browsers are good alternatives to access your account, too.Get back to me if you need more help with this. I'll be around.

Level 7

Question

Why I cannot use SKU input ?

Forum|Forum|7 years ago
February 8, 2019
1 reply
48 views

No text available

QuickBooks Online

J

JamesDuanT

QuickBooks Team

The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.

To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:

Click the Gear icon in the upper-right corner of the page and select Account and Settings.
Select the Sales tab and go to the Products and services section.
Mark the Show SKU column box.
Click Save and Done.

If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:

Access your QuickBooks Online account through a private browser.
If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
Other browsers are good alternatives to access your account, too.

Get back to me if you need more help with this. I'll be around.

D

domgee

I have followed your instructions, changed browser, cleared cache and still no luck. It is imperative I have an invoice with SKU numbers. I have tried custom documents but even when I assign to <sku> nothing shows up on invoice.

This is getting frustrating.

AlexV

Level 10

Hello,

I am having the same problem. We want to upload thousands of orders as Sales Receipts and the easiest way to get from our POS stystem into QBO's inventory entry is by entering the Sales Receipts by SKU's. Sometimes we change the descriptions for the same item in our POS system depending on the season but we keep the SKU the same at all times. We do not want to have to update this fancy description in QBO all the time, it is marketing only. We keep our SKU's consistent forcing us to enter products is causing thousands of orders to kick out in our QBO Sales Receipt upload. Why can't SKU drive the Sales Invoice/ Receipt process?

Hi 9130348372422156!

Thanks for joining this thread.

I understand how important SKU is for your business. Though we're unable to add an SKU column in creating a sales transaction, we can search and select an item using it. Make sure to add the SKU to the product list:

Go to the Sales menu and select Products and Services.
Find the item and click Edit or click New to add a new one.
Enter the SKU in the SKU field, then tap Save and close.

Once done, create a sales receipt or invoice and enter the SKU in Products/Services field to select the right item. Also, you'll want to add the SKU in the description so it'll reflect when creating a sales transaction.

You'll want to check these links. These will show you how to set up product and service items in QuickBooks Online:

Comment again here if you need more help. Take care!

Sign up

Login with SSO

Let's get you signed in

Login with SSO