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QuickBooks Scan Manager: Scan and attach documents to transactions

SOLVED•by QuickBooks•11•Updated over 1 year ago

Learn how you can scan receipts and documents, then attach them to your transactions using QuickBooks Scan Manager.

QuickBooks Scan Manager lets you easily scan receipts and documents and add them to your invoices, sales receipts, bills, and other transactions. Here's how to set it up so you can get started.

Note: Scan Manager was discontinued in QuickBooks Desktop 2022. You can still use Scan Manager in previous, currently supported versions. See Attach Documents for QuickBooks Desktop 2022 or newer.

Set up and use QuickBooks Scan Manager

QuickBooks Scan Manager is compatible with TWAIN compliant scanners.

Step 1: Create your scan profile

  1. From the Company menu, select Documents, then choose Doc Center.
  2. Select Scan a Document.
  3. Select New to set up a new profile or select an existing scan profile.
  4. Edit the name of your profile, then select Continue.
  5. Adjust the profile settings as appropriate, then select Save.
Tip: Scan Manager always saves your documents on the same folder as your company file (.QBW).

Step 2: Set up and test your scanner

  1. Highlight your profile, then choose Select.
  2. In the Select Scanner window, select Scanner Setup Wizard.
    Note: The Current Selection field should show your scanner. If you don't see your scanner, select Yes, then Next to download the latest scanner database from Nuance.
  3. Select the appropriate mode. This is typically Normal Mode.
  4. Check the Perform Tests box, then select Next.
  5. Select the test you want to run, then select Next twice to start testing your scanner.
  6. Check the Repeat this test in order to check all modes box, then select Next to continue testing in other available modes.

Step 3: Scan and add documents

After successfully testing all modes, you can start using your scanner.

To attach a file, just select the Attach File button on any transaction.

Get help with Scan Manager errors

If you get any of these errors, here's how to fix them.

  1. Make sure you're using a TWAIN-compliant scanner.
  2. Test your scanner outside of QuickBooks to make sure it's working properly.
  3. If the scanner is not working outside QuickBooks, contact the scanner manufacturer or an IT expert to resolve this.
  1. Delete your scan profile and create a new one. Try again. If it still doesn't work, proceed to the next step.
  2. Change user account settings in Windows.
  3. Repair QuickBooks, and then try scanning again.
  4. Reinstall using a clean install, set up QuickBooks Scan Manager, and try again.

Tip: Try to switch from wireless to wired, then reinstall the scanner. This fixes issues with attaching directly from scanners.

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