How to cancel this subscription

Thanks for visiting the Community today, @userhudsonautomotive. I've got you the steps to cancel your subscription.

Here's how: 

1. Go to the Gear icon at the top right. 
2. Select Account and Settings, then click on Billing and subscription at the left pane.
3. In the QuickBooks section, select Cancel subscription or Cancel online.
4. Click Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
5. Follow the next steps and click Submit and cancel subscription, then hit Got it.

I've also added a link here to guide you along the way: Cancel your QuickBooks Online subscription or trial. It also includes steps to cancel in case you bought your subscription from a mobile app store. 

Feel free to ask more questions. I'll be happy to get back and help. Take care!

Hi userhudsonautomotive,

Hope you’re doing great. I wanted to see how everything is going about cancellation of your subscription you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I would like to cancel my intuit account 

If canceling your account is your goal, then I've got you covered, davislisa2020.

Here's the complete process:

1. Go to the Gear icon and then select Account and Settings.
2. Choose the Billing and subscription tab.
3. In the QuickBooks section, select Cancel subscription or Cancel your trial.
4. Click Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
5. Follow the next steps.
6. Select Submit and cancel subscription.
7. Click Got it.

For more details, please see this article: Cancel your QuickBooks Online Subscription.

Once canceled, here are a few things you should know about the life of your QuickBooks Online data.

In case you'd like to resubscribe in the future, you can easily reactivate your account. We'd love to have you back!

Feel free to comment down below if you have any other concerns or questions about canceling your account. I'm always glad to help in any way I can. 

I have been trying to cancel my subscription for months and can't find any help or a phone number to do so. The steps don't apply to me.. it says they have not found my account but every month $15 comes out of my bank account. I am getting very annoyed. Does anyone have an actual phone number so I can talk to someone??

Hey there, @alulman. 

Thanks for following the thread and sharing your concerns. 

To clarify, are you currently using QuickBooks Online or maybe a different product? I'm asking because the steps will be different based on your product. If you're using QuickBooks Online and the steps aren't working for you, then I recommend contacting our Customer Support Team. This way, an agent can review your account in a secure environment and help get the subscription canceled. I've included the steps to connect with support below. 

1.  Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Tap on Talk to a human. 
4. Choose a way to connect with support (Chat, Callback, Etc.). 

Please let me know if you have any additional questions or concerns. Take care and have a great day! 

I don’t have a gear icon on the top. This is what I have. What do I do now?

Hi there, @Mhmhmh. I'm here to help you cancel your subscription.

To fix this, let's perform some basic troubleshooting steps to determine if it is a browser-related issue. There are times that the stored cache and cookies on your browser can be corrupted leading to problems when accessing websites. To start, access your QBO account using an incognito window. This will prevent storing browser history. 

To start, refer to these keyboard shortcuts depending on your browser type:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P 
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you open your QBO account, look at the upper right corner if you see the Gear or Settings icon. If this works, you'll have to clear your browser's cache to have a clean slate. This also speeds up your browser's background processes and avoid issues. If the same thing happens, I suggest accessing your QBO account using a different browser.

For your reference about cancelling your QBO subscription, please see this article: Cancel your QuickBooks Online subscription or trial. 

Visit our QuickBooks Online Help page if you need any useful resources that you can bookmark for future use. There are several assistance articles and even video tutorials available on the site to help you with your QBO tasks.

Simply click the Reply button if you have additional queries about cancelling your QBO account. I'd be happy to help you further. Take care.

I would like to cancel my subscription and the problem is i am having problem accessing the quickbook online account as they (quickbook) request for double authentication but the previously registered mobile number is no longer available.

How should i proceed with this issue?

Thank you for joining the thread, @Malik_MY. I'll point you in the right direction for support with your concern about canceling a QuickBooks Online (QBO) subscription. 

Since you're unable to proceed without the registered mobile number, I suggest contacting our Technical Support team for further assistance. They can pull up your account within a secure environment, and sort out this issue. 

 Check out this article for the steps: QuickBooks Online Support. Please take note of their operating hours, so you know when they're available. 

After you successfully canceled your subscription, I suggest you open this article: What happens to my QuickBooks Online data after I cancel? It has a list of data availability for your QBO company, as well as export policies.

You're always welcome to post here in the Community if you have other questions. Post a reply in the comments below, and I'll get back to you. Have a pleasant day!

Hi Katherine  

I seem to be stuck in a loop with a subscription that I didn't realize I have. I have desktop QB for Mac and I am getting billed for online subscription but none of my account info shows that subscription. I have tried multiple times to get someone on the phone with no luck.  Your direction to look for the gear to start the process isn't coming up for me. Please advise if you can.

June

Thanks for joining and tagging me in this conversation, @jgartr. I understand the need to cancel your subscription. 

I know you've already contacted our QBO Customer Care team. And as much as I'd like to assist you with this, we need to pull up your billing information to review where the charge comes from. 

At this point, I'd recommend contacting us again so we can verify your account and resolve this issue. Here's how: 

1. Go to this link: https://help.quickbooks.intuit.com/en/contact.
2. Enter "Cancel subscription" in the Tell us more about your question box, then click Search.  
3. Select Start a Message at the bottom of the page. 
4. A small window will pop up. Fill in the field with all the required information, then click I'm not a robot. 
5. Click Start Chat. 

Come again if you have more questions or need additional assistance. I'll be here to attend to your needs. 

I been trying to cancel for month paying $180 dollar pass several month.

I want somebody to contact me to cancel follow all the promptmbutnstill beingncharge

Hi there, Beltron.

I can help you direct to our phone support who can help you cancel your subscription. 

Keen in mind that the security of your account is our top priority thus, one of our agents will need to take a look into your account to verify the charge and cancel the subscription for you.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

Please take note of our business hours to ensure we can attend to your needs.

Once the account is canceled, you'll still have read-only access to the account for a year after the cancellation date. 

I'm only a post or comment away if you have any other questions. Have a great day ahead. 

Billing and Subscriptions is not an option on the left pane.  Please provide updated instructions.

Hi @sharvey2625,

I appreciate you for reaching out to us here in the Community. Allow me to chime in and assist you with canceling the QuickBooks subscription.

The instructions to follow for canceling a subscription will depend on how you bought the product. The steps provided by my colleague are only applicable for users who purchased an account online directly from Intuit.

You can follow these steps if you purchased the subscription through the Apple App Store (iOS, iPhone, iPad):

1. Go to the Settings app on your iPhone or iPad.
2. Choose your Name to access your Apple ID.
3. Select Subscriptions.
4. Press QuickBooks Online.
5. Hit Cancel.

For a subscription purchased through the Google Play Store (Android phones and tablets), here's how:

1. Go to the Play Store app.
2. Select the Profile icon.
3. Go to Payments & subscriptions, then select Subscriptions.
4. Choose the QuickBooks Online app.
5. On the Manage subscriptions window, select Cancel subscription.

If you've purchased the subscription directly from us, but Billing & Subscription is unavailable, the browser's stored cache may be full. It can cause unusual behavior in QuickBooks, such as missing options.

I suggest you start by accessing your account using a private browser or incognito. It doesn't store cache data and will be a great way to isolate browser-related issues.

If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P shortcut on your keyboard. For Safari, hit Command + Shift + N. Press CTRL + Shift + N if you're using Google Chrome. 

From there, open the Account and Settings section again. If the option is available from the left pane, let's clear your browser's cache to have a clean slate, so it'll function efficiently.

If private browsing doesn't work, please use another supported web engine. It will help determine if the issue is browser-related.

For additional reference, I've attached a link you can use about the user roles in QuickBooks. Since you need Admin access to cancel subscriptions, you can check out the access rights to learn more about it: User roles and access rights in QuickBooks Online.

Feel free to comment below if you need more assistance managing your QuickBooks account. Have a great day ahead.

I did cancel but it says I’m renewed threw 1/31/2022… i sold my business and need it to be refunded now i don’t need the service this year

Hi Jf823,

We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since your account and business are already closed.

If only I can review the charges on your account, I would be able to provide a formal response regarding this matter. However, the ability to pull up your account details and billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.

That said, you'll want to give us a call or a message so we can look into your account in a secure session. One of our representatives will check the charges and discuss the refund for you. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

I've also enclosed an article that will help you check where the charges from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.

Please feel welcome to reach out to me with any other questions or concerns you may have. I'm looking forward to helping you out again.

I want to cancel my subscription 

Hello, Shirley.

We're sad to see you go, but I'd like to lay down the steps and details on how you can cancel your subscription. 

We can go to your Account and settings page to cancel your subscription.

Here's how to do it: 

1. Click the Gear icon, then select Account and settings.
2. Go to the Billing & subscription tab. 
3. In the QuickBooks Online box, click the Cancel subscription button.
4. Follow the prompts to proceed with the cancellation. 

Take note that if you subscribed from Google Play or Apple Play Store, you won't be able to cancel the subscription directly in QuickBooks.

There's a different way of canceling your account depending on where you purchased it. 

Check this article for the full steps and details (expand the Android or iOS section): Cancel your QuickBooks Online subscription or trial.

After canceling, your data is still available for viewing for a year, but you won't be able to enter new transactions. After a year, the system will automatically delete your data completely.

If you need an archive or a copy of your data, we can use the export functions in the program (we can do this before and after canceling): Export reports, lists, and other data from QuickBooks Online.

We hope you'll consider QuickBooks again in your future endeavors. You're still welcome to post here if you have any other concerns with your subscription or data. Here to help. 

What gear icon?

Thanks for chiming in on this thread, @doug108.

I want to ensure I can provide a timely solution to your subscription concerns. Thus, I have to ask for more details about this to get me on the same page.

If you're currently subscribed to QuickBooks Online, then you can locate the Gear icon at the upper-right corner of the page. Here's the screenshot attached by my colleague, CharleneMae_F, above.

If this is not the case, could you please tell us what product or version of QuickBooks you're using and what you're trying to achieve? This way, I can provide the exact solution.

I'd appreciate any additional details you can provide. I’m looking forward to your reply. Have a great rest of the day.

Hello,

We canceled our subscription last month and were told we would have access to read-only data for one year but I cannot access my data any more.  The system tells me I need to update my subscription.  I just talked to someone in customer support who told me "there is no workaround for this problem".  And then disconnected me.  Can someone please tell me how to access my data since I am supposed to have access for one year?  "There is no workaround" is not an answer!  Thank you.

Holly

I have QuickBooks desktop I don’t see a Gear icon. I need help canceling this. I don’t want your services any longer.