I am having this EXACT problem, with my first deposit of $85k as well.  with absolutely no help from quickbooks, 

This isn't the kind of experience we want to leave you with, @RichS1.

I'll share some information about deposits on hold. Our QuickBooks Payment Team holds payments to review them.  

When this happens, we'll email you about it. You'll want to check your email (the email address you used to sign in to the Merchant Service Center). It'll give you specific steps to fix any issues. Usually, we ask for more info to complete our review (Example: We may ask you to send us a copy of the original invoice you sent to your customer.) The review is usually completed within two (2) business days.

Here's an article to learn about deposits: 

• Why is my batch deposit delayed or suspended?

• Find out when QuickBooks Payments deposits customer payments

• Common questions about payments deposits in QuickBooks Online

In case you didn't receive an email, please contact our Merchant Support so they can investigate further. Use this link to reach out: QuickBooks Payments.

Please know that you're always welcome to leave a comment anytime. I'm always here to help. Take care and be safe.

I am wondering how many different employees Quickbooks has to answer questions that go absolutely no where.   so far, I am at six.   

In response to your statement, after I spoke with another Quickbooks associate and submitted information requested,   I received an email from Quickbooks 3 hrs later stating I needed to submit more information.   EVEN though the associate told me the money was on the way and everything was great!!! I spoke to another woman this morning who told me we are all GREAT and I have to wait 2 more days for processing.   Then received another note from Quickbooks requesting more information.   After discussing with an associate online, as it turns out,  I submitted the wrong information as directed from the first Quickbooks associate.    SO,   as I am out over $85,000 and contacting more and more employees, wasting my time, just so they can "fix something" on their end and tell me to wait 2 more business days so my money can fund in 5 business days, I ask you   HOW DO WE GET PAID FROM QUICKBOOKS WHEN A CLIENT PAYS WITH A CREDIT CARD!!!   and it is ABSOLUTELY unbelievable that Quickbooks does not have a way to expedite this process or speed things along.   As if somehow, INTUIT is incapable to process transactions electronically in an expeditious manner.   

Do you have an answer as to why a file needs to be reviewed for two business days four times before the threat of processing a payment can be issued of which we have to wait another five days?   

YES!! After reading all these comments I have to say I am actually furious. We are experiencing the same problem with communication and being told 2 days, 2 days ,2 days. We have almost 200k being held by QB which actually killing our business operations. We have provided all the requested documents including bank statements, invoices, customer contracts etc...and have been given the runaround by QB. We have been told repeatedly to expect a status update on our "review" and have heard nothing. The excuse that this is "common practice" with online payments is rubbish. Yes, fraud prevention requires some reviewing but repeatedly delaying processing due to no fault of our own is unacceptable.  We will be pursuing legal action at this point. If anyone out there knows of any class action activity please let me know. 

We submitted 3 invoices on February 23, 2022. The clients submitted payment immediately and the money was withdrawn from all of their accounts. We still haven't received the money in our account on March 7th. Quickbooks asked for further documents which were submitted.  We are still no closer to receiving our money.  

Welcome to the Community, @ncisnumber1. Let me share some insights about funds on hold.

If you're using QuickBooks Payments for the first time, the ACH payments will take a little longer the first month. During the initial one to four weeks of setting up the function, some banks process the money five days or more.

Your payments will process at the regular deposit time following the first month. Make sure to process payments by 3 p.m. PT if you're using a next-day deposit. QuickBooks will deposit the funds into your bank account within the next few business days if you do it this way.

You may always check the payment status by selecting the Deposits option from the Sales menu. Check out this article for more information: Find out when QuickBooks Payments deposits a customer.

I'd also recommend communicating with our Payments Support. They have high-level tools to check your payments/account to verify issues with your account.

Here's how: 

1. Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view.
2. Complete the needed information to connect with a live support agent. 
3. Tap Submit.

Check out our support hours and contact us at a time convenient to you: Support hours and types.

I've also added articles about payment fees, fixing hold accounts, and other relevant matters. 

• Why are my funds on hold?
• What are the fees for QuickBooks Payments?

Let me know if you have other questions in handling your QuickBooks Payments. I'm here to help you out.

Yes! They have put a hold on our deposit as well and have been told many different stories. Like everyone here it has been excuse after excuse. This is starting to remind me of how PayPal was doing very similar things.

For me:

- Our client paid on Friday March 11th

- I received Notification on March 12th of hold due to need to verify account ownership

- I provided all documentation proving ownership

- On Monday March 14th I was told that I would hear by end of business Tuesday March 15th by one agent

- The next agent I chatted with on the morning of the 15th stated that it would actually be Wednesday since I submitted my documents on a Saturday which counts as a Monday 

- Then at 515pm I get a call from my case manager and she states that there are multiple accounts and that she will need me to call the merchant support to clear it up. I get an email of an additional required information(which was just to answer the question if everything is clear)

- At 520 I am on the call with Merchant Support and they say everything looks fine on their end. I ask to speak to my case manager, which they try to ping her, she shows unavailable, 2 mins later she responds to them saying her shift is over

For me this seems like she just called me and made up an excuse because she was about to get off of work and that was the last day of the 48 hour window.

- Then I am being told that my case manager has 48 hours to respond to my answer, which makes no since!

- I then ask if I am able to refund the payment to my client and have them pay me by other means. I was told that I cannot do that because the payment is on hold!

- The next day on March 16th  I get another call from the case manager and after 10 mins of questions she agrees to release the funds on that day.

- On the same day a few hours go by and I don't receive a notification on the release of funds. So I contact support and I am told that now it has to be approved by a supervisor due to the amount and they have 2-4 business days! to approve the release!

Like everyone else in this forum, I am a small business and have had to let go of all of my staff except for one and has basically put me out of business. 

I to would like to reach out to legal representation because this is unethical and is ruining small businesses across the U.S.

We all know this already and follow that protocol to the T but then are told some BS story at the end of the 48 hours that continue on and on. 

You Standard copy and paste responses mean nothing to us unless it saying we looked at your case# and have released the funds. Everything else is just corporate responses that don't matter.

You responded with, "this is the experience we don't want to leave you with" then continue on with let me tell you what you already know but not give you any real solution to fix your experience.

You're better off not responding to us!

Wow.. really wish I had seen all these comments and post about all the payment hold issues before opening account. Now, I’m feeling extremely nervous with anxiety. Got 2 invoices paid and was told one was batched you should receive funds next day. It even says “your payment is on its way!” Next day checked and now showing on hold for review! Other payment via ach shows deposit time 03/23 and probably and after reading all this I won’t be surprised if that goes on hold! Im praying so hard and hoping they won’t place hold on my payments. Cause if they do I’m going to be really screwed with my business and won’t be able to payout my truck drivers and other bills. Before receiving payment, I made sure and called QB to confirm if there’s anything else I need to provide like documents copy ID or anything. They said nope your acct approved and should be no issue. Now I’m reading everyone’s issues and my gaww if they need all those documentation, they should be asking for it from the beginning!! Im literally going crazy and scared and thinking, I should just have those payments refunded back to my client and ask them to just send me check instead before it notifies HOLD instead of pending. Will they still let me refund the payments to my customer? 

I appreciate you for sharing your concerns in this thread, @Dtwardo. I understand you want to ensure that the payments will not be on hold.

At this point, I'd recommend contacting our QuickBooks Payments team again to help you check the status of your payments in the system. 

To get more answers to most of your payments concerns, you can also check out this link: QuickBooks Payments commonly asked Payments questions.

I'm always willing to help you some more with any of your additional or other concerns. Take care!

As with all of you QB is also holding all my funds. It says on my online account "account on hold please call the number on back of your card" well I have been doing for a week now. I have been told that the business department actually closed my account and all funds are on hold. Someone actually said due to excessive use but here's the thing. I opened this account (2 accounts) less than a month ago and have only had a bit more than $10,000 come in and about $7000 be paid out.

This is not excessive nor out of any ordinary business.

well anyhow they are holding $3,000 of my money and to boot closed both business accounts over a week ago so all my customers are not able to purchase. There is no telling how much business I have lost.

Can anyone tell me how to get this resolved.

I have never delt with such a piss poor accounting software firm.

I will never refer these folks.

Someone please give me advise to help get this resolved

I appreciate you for joining the thread, @Tug1. I'll help you get your payments released.

Currently, I'd recommend reaching out to our QuickBooks Payment support team. This way, one of the representatives can look at your account and determine what's causing your funds to be on hold.

To understand more about payment holds in QuickBooks Online (QBO), you can refer to this article: Understanding Payment holds in QuickBooks Online.

I've got you these articles for future reference:

• Record payments deposits and fees in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

Please know that you can always click the REPLY button below if you require help performing specific features in QuickBooks. I'll be here in the Community, ready to assist you anytime. Keep yourself safe and stay hydrated!

At least yours is only being hold for a week. Mine is been on hold for over a year. Over $6k after providing what they asked me for , invoices signed by customers with the customers full information. You know what they told me ? To tell my customer to dispute the charges with their bank. These transactions are from 2021 and everytime I call now they keep saying they’re going to escalate the situation and have someone call or email me within 2 days. Guess what? No calls or emails … I’m still hoping to get that money one day but I wouldn’t recommend anyone to use quick books. 

They are holding $95,069.88 of our money. It was 12 transactions in one batch. I’m about to blow a gasket. I’ve chatted online twice now and just got off the phone with them after I received another email requesting more information. We’ve done business for over 10 years with there credit card/bank transfer option and now im

dealing with this! 

I am not new I have been a customer for years, and I never received any emails and every in my account states that it is in good standing and there are no issues , specially in resolution center. I have made numerous calls and emails (spending hours on the phone) with no resolutions over the last month and have not received any help or guidance on why over $10,000 dollars of my money is being held. 

QB is holding funds that are due to me for over 7 days at this point. They have had the information to review and continue to say it's under review. I'm a small business owner and need these funds in order to provide for my family and the answer from QB is we are sorry but you just have to wait.  Switching to QB ad the biggest mistake.  

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@hagefencerepair wrote:
I had to answer ridiculous questions already, after they held up our money for over a week. Now I'm waiting AGAIN. They say deposits are under review! Do anyone here use a different merchant provider besides the one QB offers?? This is now TOO many times they've held up our money.

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They've had my company's $60,000 for a month. They always want something fresh. I can't do anything. I'm dying! It's wrong. Like stealing. AlaskasWorld. 

QB, you are failing in a HUGE fashion with us right now.  We have had multiple deposits go just fine. We had a large deposit that has now been held for two weeks. Four reps have confirmed via email that the "funds release" is approved, but nothing. It's with another "Operations Team" and that could take another 48 hours. We have two escalations in - nothing. We provide air medical (transplant) flights and need to pay for fuel and pilots. The blame game has been mastered by Intuit while they charged 3% on $150k and have made interest money for nearly three weeks. Be careful, every time another question is asked it starts another 48 hour window. 

Who is ultimately accountable? Is there a way to communicate with a human that is a decision-maker? Please help us so this doesn't happen again?

We have an attorney involved and are building a case to present. They have been holding a very large amount of MY money for a week now. 

Hello. I would like to get involved in your lawsuit. Like everyone else they are holding my money and this is ridiculous.  We need to all banned together.

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@Hewey421 wrote:

We have an attorney involved and are building a case to present. They have been holding a very large amount of MY money for a week now. 

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They have been holding mine for 3weeks and I call ever day and I get everything’s good waiting for final review and I’ll have my $ that day😡..

this has really messed things up for me and my business.  I’m goin to need to find another place to work with.  

QB has been holding my.money for days and I've used QuickBooks for a long time and they are holding over $9,000 of my money my business will be shut down because of this I'm going to my lawyer in the morning this is ridiculous. 

I have been trying to have funds that are being held reversed for 3 weeks and every time I call we have to explain the entire scenario over and over again and I keep being told daily that we will receive a call back and we never do. I do not know what else to do at this point. Can someone please help!!!

My money is on hold because I can’t get you guys to update my phone number in merchant services so I can update my checking account and get my money. I’ve sent countless emails and spoke to many reps, and it’s been over a week. I’ve even tried to initiate a refund with one of your reps so my client could write me a check but even that won’t happen