How to fix the Adobe Reader error 103:103 when opening previous reconciliation reports

When opening previous reconciliation reports, you may see the following error in Adobe Reader: There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (103:103)

If so, this error can be easily fixed in a few simple steps.

This error can be fixed by disabling the Adobe Reader’s Enable Protected Mode at startup setting:

1. Close QuickBooks.
2. Launch Adobe Reader.
3. Click on the Edit menu, select Preferences.
4. In the Categories list, select Security (Enhanced).
5. Uncheck Enable Protected Mode at Startup.
6. Click OK.
7. Close Adobe Reader.

You should now be able to reopen QuickBooks Online and view previous reconciliation reports.